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"Clean room but bathroom needs some refurbishment, especially around the toilet. Bed was really comfortable, which was surprising as it looked exactly the same type of bed I slept in at The Copthorne Hotel in Newcastle a few weeks ago which was so uncomfortable I ached all over when I got up. I would have mentioned it to the Receptionist on checking out but I wasn't asked. Staff were amazing, helpful and friendly. We were not happy with first room allocated on the 2nd floor, view made it feel like a prison but was re-allocated a room on the 4th with a lovely view of the canal. Breakfast was OK but not very hot - I hate cold mushrooms! Bar pleasant but not very big. We had a drink on the afternoon but it was too busy for us to enjoy a drink after 10.30pm so we didn't bother."

"Great hotel, took us about 20-30mins to walk to the city centre. Staff were helpful and friendly on check in. Room was very clean. Breakfast was lovely too, lots of choice of hot and cold items. The only things if I had to be picky was that the room is a bit dated, some old marks on the carpet etc but compared to prices of the actual city centre hotels it was fair value."

"Lovely hotel in a great location. The full size pool with spa facilities was lovely and the room was very big and clean with a very comfy sofa and all the amenities you would need such as toaster, microwave, oven, fridge and freezer. The Tv is a smart tv and there is plenty of storage and room. The bed is quite hard and wasn’t the most comfy but it was ok. You have to book a time slot for breakfast and even though we had it included on the Sunday, they were out of timeslots by check in time so it wasn’t available this day. Overall it was a great experience and a lovely hotel in an ideal location."

"Clean room, with welcoming staff. Food prices are steep! "

"Lovely clean room. Staff fantastic answer any questions you have ordered us our taxi "

"Stuck in their car park for two hours. They are meant to have someone employed who ensures there isn’t idiots parked inappropriately & numerous people were parked in non parking spots, blocking myself & others. Even one of their own employees had done it,"

"The room was fantastic, basically a studio apartment with full kitchen facilities. They've thought of everything. It was fantastic value and perfect location. Will definitely be staying again."

"The property was really well situated for the arena. The facilities were great and the staff really helpful. The bed was super comfy. I have marked down due to dropping a medication tablet that rolled under the bed meaning we had to move the bed. Under the bed were dirty tissues, a wine bottle lid and a fair bit of dust and debris. This meant I was unable to take my medication. However even with this we would definitely stay again and recommend to others."

"All good"