Search Hotels Near San Cap County Park, West Milford

"Room was falling apart. No pool. Easily the worst continental breakfast I’ve ever seen."

"Déjeuner excellent"

"The breakfast was great, a nice variety ! The pool was clean and the hotel was clean. The staff were all so professional and friendly"

"The rooms and hallways and all areas of this hotel are clean and maintained !!!"

"From the moment we entered the room, it was clear that it had not been properly cleaned or prepared for guests. The room was missing several basic necessities, including bed sheets, towels, toilet paper, a shower curtain, a garbage bag, and linens for the pull-out couch. The furniture was dusty, and the bathtub was visibly dirty. The room appeared unserviced, unfinished, and opened for occupancy without proper cleaning or stocking. We also discovered that the pull-out couch was broken and difficult to open. When we called to request a rollaway bed as an alternative, we were told one could not be provided because it was both unavailable and supposedly a fire hazard to bring one in. This left my family without a reasonable sleeping arrangement. When we reported that the bathtub was dirty and appeared unwashed, no responsibility was taken. We were simply told, “Oh, well it’s broken,” which did nothing to address the fact that the tub was unclean. The handling of our requests that night only made matters worse. At around 1:00 AM, we still had not received linens for the couch bed. Only enough linens had been provided for the main bed. When I called the front desk, no one answered. I then had to go downstairs myself, where I found the front desk attendant wearing headphones and not paying attention to the phone. After removing his headphones, he claimed he did not see a call come through. I then had to go by myself to the basement laundry area without assistance. Bedbugs too"

"The breakfast was very good. The accommodations were comfortable. The area was very commercial. "

"We arrived at 11:30 pm. We were not checked in till after midnight. After a long day I just wanted to get to room. I asked for extra pillows was told they don’t have any. What hotel does not have extra pillows. Whole hotel smelled of spices that were unpleasant. When we got off elevator carpets was gross with confetti and popped balloons on floor. All you could hear was highway noise. Breakfast was ok nothing spectacular. We will not be staying here again. Very disappointed in this property by IHG."

"Our room had a crack pipe in the corner of it. Never going back here again. "

"clean room"