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Ulasan untuk Hyatt Regency San Francisco Downtown SOMA

4 out of 5
Hyatt Regency San Francisco Downtown SOMA
50 3rd St, San Francisco, CA

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 1049 dari 1606 ulasan" "
Penilaian 8 - Bagus. 317 dari 1606 ulasan" "
Penilaian 6 - Cukup Baik. 116 dari 1606 ulasan" "
Penilaian 4 - Buruk. 71 dari 1606 ulasan" "
Penilaian 2 - Sangat Buruk. 53 dari 1606 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,4/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Rusna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan April 2023
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 24 Apr 2023
Hello Rusna,Thank you for joining us for a perfect stay in the city! The pleasure was all ours, and we hope we can host you again soon.Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Jackie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I totally enjoyed my stay. Staff friendly and was very clean
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Andrea

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent service
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Sangeetha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very walkable and convenient area! Staff super lovely and helpful
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Sara

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very fair pricing(considering the area and weekend). We took the BART to SF and walked some 10 minutes to the hotel and walked everywhere else. The room was a good size and clean. Great shampoo and conditioner!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 13 Mei 2024
Greetings Sara,We are glad you felt the full value of your stay with us in the city, and that you found it so easy to utilize public transportation from our doors. Please allow us to ensure your comfort again soon!Best regards,Hyatt Regency San Francisco Downtown SOMA

4/10 Buruk

Alec

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Broken gym equipment, dirt and stains on the rug, wall, and couch of my room, and absolutely disgusting block outside with human feces.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 10 Mei 2024
Greetings Alec,We are sorry to learn that your stay with us in downtown San Francisco fell short of expectations. We are known for our comfortable, inviting spaces and well-equipped fitness center, and we apologize that during your stay, these aspects of our hotel let you down. We take your feedback to heart and we hope to earn your faith in us one day.Kind regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Thomas

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and convenient to the convention center
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 9 Mei 2024
Greetings Thomas,We are delighted you enjoyed a clean, convenient, and comfortable stay with us in the city, close to the convention center. Until next time!Best,Hyatt Regency San Francisco Downtown SOMA

8/10 Bagus

Alessandro, Huntley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 6 Mei 2024
Greetings Alessandro,Your positive score makes our day! Thank you for joining us in the city, and we hope to see you again before too much time has passed!Best regards,Hyatt Regency San Francisco Downtown SOMA

8/10 Bagus

Melinda

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was friendly and helpful. We had a good stay. Parking was pretty pricey, I recommend using the public garage.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 1 Mei 2024
Dear Melinda,Thank you for sharing your positive review with our friendly and attentive team! We hope you found the parking solution that works best for you, and we would love to welcome you back to our downtown escape again.Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Joanna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good dining area, great bus commute system from the hotel, very clean and well maintained hotel. The only issue for me was the fan in the bathroom which was making noise 24/7 and you can’t turn it off.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 1 Mei 2024
Dear Joanna,Thank you for sharing your top score and your helpful review! We love that you made yourself at home with us in the city, enjoying our La Société dining options and our easy access to public transit! We have noted the bathroom fan noise, and we look forward to ensuring a perfect stay in the future.Kind regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Tere

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All ok
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 30 Apr 2024
Hello Tere,We are so glad you joined us in the city, and we love hearing that your stay proved so positive. Please hurry back!Best,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Iris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 1 Mei 2024
Hello Iris,What a pleasure to find your five-star rating waiting for us! It was a pleasure to pamper you, and we hope you will remember us the next time you are in the city!Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Karla

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was excellent
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 29 Apr 2024
Hello Karla,Excellence is indeed what we strive to provide upon every stay, and we are delighted to know we delivered! Until next time!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Doran

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall great
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Gary

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and modern hotel with lots of dining options within walking distance.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 29 Apr 2024
Hello Gary,Thank you for joining us to experience our clean, modern property here in the heart of the city. We, too, love how many dining options are within walking distance, and we hope to welcome you back one day.With regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Cynthia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was very nice and loved the room and view
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 29 Apr 2024
Hello Cynthia,We are delighted to know you enjoyed our skyline views here at our Hyatt Regency, and we hope we can count on your return!Best regards,Hyatt Regency San Francisco Downtown SOMA

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Centrally located hotel. Accessible by all modes of transportation including BART to and from the airport. Staff is friendly and rooms are clean. Recommended. Will stsy here again in the future.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 29 Apr 2024
Dear David,We appreciate your recommendation to others more than we can say, and we're thrilled to know you will be back to see us the next time you're in San Francisco.From our team to you and yours, safe travels and we'll see you again soon!Best regards,Hyatt Regency San Francisco Downtown SOMA

8/10 Bagus

JASON

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to museums, and convenient if you need to pick up travel items like a charger or food. You do have to not care about the disheveled state that downtown SF is in these days. The food was unusually good for a hotel restaurant. I gave less than five stars because of my experience at dinner. A good friend and I were trying to catch up over a leisurely meal (we live across the country from one another), and it was frustrating because our waiter kept trying to rush us out of the restaurant. It was bizarrely inhospitable.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 29 Apr 2024
Dear Jason,Thank you for taking the time to share your detailed review with us. We are glad our proximity to area museums and shopping proved convenient, and that you enjoyed our fare at La Société. We do apologize, however, that you and your friend felt rushed.We agree this is unacceptable, and we will review your feedback with our service team. We hope we can earn your five-star approval the next time you are in the city.Kind regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good experience overall, but avoid driving yourself around that area unless you’re familiar with the SF downtown roads and traffic.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 24 Apr 2024
Dear Robert,We're glad you enjoyed your time with us overall, and we agree it can be best to utilize our valet parking and enjoy our downtown location on foot, by cable car, or by BART! We hope we can make you at home again soon.Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Talisa

Menginap 2 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 13 Mei 2024
Dear Talisa,Thank you for taking the time to share your five-star approval with our team! We hope you'll remember us the next time you are in San Francisco!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Geqing, Metuchen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Like the good location, cleanses and great service.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 22 Apr 2024
Greetings Geqing,We agree that our location is ideal here in the city, and it was our pleasure to ensure your comfort and relaxation. Until next time!Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

NAOFUMI

Disukai: Kebersihan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 19 Apr 2024
Dear NAOFUMI,Thank you for gifting us with your top score! We hope your travels will bring you back to downtown San Francisco soon!Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Danxiang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 18 Apr 2024
Greetings Danxiang,Thank you for taking the time out of your day to share your top score with us! We loved hosting you in the city, and we hope to serve as your home base the next time San Francisco calls to you as well.Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Jose

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 17 Apr 2024
Greetings Jose,Thank you for taking the time to share your top score with us! Until next time!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

JUAN EMILIANO

Menginap 4 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 6 Mei 2024
Dear Juan,Your five-star endorsement leaves us smiling! Thank you for entrusting us with your stay in downtown San Francisco, and do hurry back!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Mari

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 6 Mei 2024
Hello Mari,Thank you for your glowing score! We loved hosting you in the city, and we hope our many comforts and amenities will bring you back one day.With regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Gwen

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 3 Mei 2024
Dear Gwen,Thank you for joining us for a five-star experience in the city! We hope we can count on your return one day!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

KELLY

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 12 Apr 2024
Greetings Kelly,Your top score leaves us smiling! Thank you for making yourself at home with us in the city, and we hope to repeat the experience soon!Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, fasilitas
EXCELLENT HOTEL!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 12 Apr 2024
Dear Julie,Thank you for your endorsement of our Hyatt Regency! Come back to see us again!Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

john

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
An excellent Hotel for taking in the downtown area of San Francisco.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 10 Apr 2024
Greetings John,We loved hosting you in the city, and we're glad you took advantage of our prime location here in downtown! Until next time!Kind regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Dawn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff and service.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 8 Apr 2024
Dear Dawn,Greetings from San Francisco! Thank you for joining us and we hope we can entice you back!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good, central location. Newly renovated.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 8 Apr 2024
Greetings John,Thank you for discovering our newly renovated Hyatt Regency here in the heart of downtown! We hope to see you again before too much time has passed.Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Andrea

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente hotel: muy buena ubicación, segura, tranquila y accesible, instalaciones de primer nivel, muy buena atención.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 5 Apr 2024
Dear Andrea,Thank you for joining us for a perfect stay in the city! We are glad you loved our tranquil location and accessibility to everything our city offers, and we hope to see you again soon!Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Maribeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 5 Apr 2024
Dear Maribeth,Thank you for sharing your top score with our hardworking and caring team here at our Hyatt Regency! We loved hosting you downtown, and we hope to repeat the experience soon!Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice property
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 3 Apr 2024
Hello Laura,Thank you for sharing your endorsement following your stay with us in the heart of San Francisco! Until next time!Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Jessica

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
10/10
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 3 Apr 2024
Dear Jessica,We appreciate your five-star approval more than we can say! Until next time!With regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Julia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 2 Apr 2024
Greetings Julia,Thank you for sharing your five-star approval with our team here in San Francisco. We hope we can entice you back to our Hyatt Regency here by Union Square again soon.Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Jake Vite

Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 22 Apr 2024
Dear Jake,We are delighted to know we earned your top score following your visit to San Francisco. Hurry back!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Arora

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Forgot the name of the front desk lady she was by far one of the best suited for her position as she was not just doing her Job she was out making relations her way of checking guests in fabulous friendly etc etc etc. Darn I wish i wrote her name down but she was Asain maybe Philippino what ever she was dont matter as she was nothing but the BEST. And We will definitely be going back to the property hoping to meet her again. And I agree the valet parking is great but found it bit over priced either ways was worth it.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 1 Apr 2024
Dear Arora,What a pleasure to receive your five-star rating and lovely words for one of our front desk staff members! We are delighted to hear that she embodied what we stand for here at Hyatt Regency, making you feel right at home. We are also glad you took advantage of our secure valet parking to put your mind at ease while you left the car to us, and we look forward to your next visit.Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Ma del Consuelo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 8 Apr 2024
Dear Ma del Consuelo,We loved hosting you here at our Hyatt Regency, and we hope we can entice you back should your travels bring you back to San Francisco.Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Angela

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel - will return again.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 29 Mar 2024
Dear Angela,Thank you for joining us here in the heart of San Francisco! We love knowing you plan to return, and we look forward to your next reservation.Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Eduardo

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Deberían tener mas opciones de restaurantes
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 25 Mar 2024
Dear Eduardo,While we hope you enjoyed dining with us at La Société, we hope our team members were able to point you in the direction of additional eats in our neighborhood, as we do enjoy sharing our knowledge of the city with our guests.Thank you for your five-star rating, and we hope to see you again.Warm regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Jazmine Elaine

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The view in higher floors is awesome. The breakfast buffet is delicious. Club lounge is awesome as well.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 25 Mar 2024
Greetings JazmineOur views really are to die-for! Thank you for joining us for breakfast each morning as well, and we're glad you made use of our convenient and well-stocked club lounge.Come back to see us again!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a great hotel for the location and the price. I would absolutely stay here again. There are great places to eat and shop that are wakable and it's close to most of the San Francisco sites!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 21 Mar 2024
Hello William, Thank you for your endorsement of our downtown hotel, which we agree is perfectly situated! We are glad you felt the full value of your stay and we love that you found time to explore our neighborhood during your visit!Until next time!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Jordan

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 8 Apr 2024
Hello Jordan,What a treat to earn your top score! Join us again in the city soon!Best regards,Hyatt Regency San Francisco Downtown SOMA

10/10 Sangat Bagus

Marco

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Love the bay bridge view from my corner guest room.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 12 Mar 2024
Hello Marco,Thank you for enjoying our bay bridge views from your corner room, and we look forward to hosting you again one day!Best regards,Hyatt Regency San Francisco Downtown SOMA

8/10 Bagus

Ilango

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 12 Mar 2024
Hello Ilango,We are glad you discovered our urban oasis here in San Francisco, and we hope we ca make you comfortable with us again very soon.Until then!Warm regards,Hyatt Regency San Francisco Downtown SOMA

8/10 Bagus

Adam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 12 Mar 2024
Hello Adam,The pleasure was all ours! Thank you for selecting our Hyatt Regency for your San Francisco stay, and we look forward to earning your perfect score the next time you are in the city.Warm regards,Hyatt Regency San Francisco Downtown SOMA

8/10 Bagus

Philippe

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Room could have been cleaner but otherwise everything was great.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 1 Mar 2024
Dear Philippe,You are correct to expect nothing less than a perfectly prepared room upon arrival to our Hyatt Regency, and we apologize for this shortcoming. We are glad to note from your score that your stay proved satisfactory overall, and we await the chance to earn your perfect score in the future.Kind regards,Hyatt Regency San Francisco Downtown SOMA

4/10 Buruk

Xinlei

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
(1) Upon checking in at the front desk on February 22nd, I patiently waited in line along with other guests in the lobby. However, after observing one of the front desk staff available and not attending to other guests, I approached them to inquire about checking in. And, I was told that "No, you need to wait in line like everyone else." This interaction left me feeling embarrassed and disappointed with the service provided. (2) When I needed to extend my stay, I contacted the front desk a day in advance. I was assured that I would be able to maintain my original room on the 16th floor. However, to my surprise and inconvenience, the following day (February 27th), I was informed that I needed to relocate to a different room without any prior explanation or clarification provided. (3) The new room I was assigned to presented several issues that detracted from my comfort and satisfaction. There was unpleasant odor emanating from the closet, and the ceiling fan emitted loud noises each time the door was opened or closed. Additionally, I discovered that the shampoo provided was nearly empty, further indicating a lack of attention to detail in room preparation and maintenance. (4) To compound matters, upon returning to my room today, I was alarmed to find a dead bed bug present on the bed. I promptly documented this unsettling discovery with a video recording for evidential purposes.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Hyatt Regency San Francisco Downtown SOMA pada tanggal 1 Mar 2024
Dear Xinlei,We appreciate your feedback and hope we can help to resolve the issues you are experiencing while you are still with us. We wish we had been able to accommodate your request to keep the room you were occupying, and we do hope we can earn your trust in us before departure.Kind regards,Hyatt Regency San Francisco Downtown SOMA