2/10 Sangat Buruk
Brenda
Traveler bisnis
18 Agu 2025
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I stayed in one of the first-floor suites, and there must have been some water damage, as the shades were black at the bottom with water stains. There was a black bag right by my suite, which looked like it was there to keep water away. My shades looked like black mold. The kitchen ceiling light had dead bugs in it. A few days into my stay, I smelled something horrible coming from the kitchen. I told the staff, and all they did was clean the room and spray some deodorizer on it. I believe it was a dead rodent under the fridge or stove. I asked to move rooms which they provided to me a much better room. I had to pack up for one night and move everything over. It would have been nice for the staff to ask if I would like some help, but that was not given. I have a hard time walking, and using the cart to go across the other side of the buildings was difficult. As I went to return the cart to the hotel, a raccoon jumped out right in front of me. He hissed but ran away. I found garbage scattered all over the ground where employees would typically dispose of it in the dumpster. It was clear that the garbage had been left there and could have been easily disposed of. On my way back from dropping off the cart, the raccoon was back. The pool was nice, but unfortunately, for 4 days, the many leaves at the bottom of it were not taken care of. It looked dirty at the bottom, and on the last day I was there, it was finally cleaned.
Brenda
Menginap 1 malam pada bulan Agustus 2025
