6/10 Cukup Baik
DONG SUN
Bepergian bersama teman
19 Des 2025
Disukai: Staf & layanan, fasilitas
I don’t usually leave reviews, but the room we were given at check-in had a broken toilet—not clogged, but completely nonfunctional, as it wouldn’t flush at all. We immediately asked to change rooms, but our request was not accommodated. Instead, over the course of nearly four hours, two or three different staff members came in one after another to repair the toilet, which completely disrupted our lunch plans.
Later that first night, I was severely bitten in the room by some bugs or mites (around 10 bites on just one arm, don't know for sure what they were). I showed the bite marks at the front desk and asked them to call a doctor on site, but I was told it would cost $120. Frustrated, I went downtown to buy medication and treated it myself. However, the condition worsened on the second day and I could barely sleep at night due to severe itchiness, so on the third day we requested room change and the guest manager moved us to another room. He was very polite and apologetic. However, aside from the room change, no additional compensation was offered.
We liked the food options and especially the room service was quick and amazing. There were a lot of fun events that went on. Overall, most of the staff were very friendly, but there were one or two unfriendly individuals whose attitude negatively affected our stay. We may have simply been unlucky and assigned a particularly poorly maintained room, but even so, I don’t think we would choose to stay here again.
DONG SUN
Menginap 3 malam pada bulan November 2025
