Hotel Keluarga di San Rafael

"The room is very clean, the manager is very nice, the only thing is there is a drunk male in front of our room , and he is not even stay in the hotel. I feel not comfortable, everytime we got to our room in the evening, we have to ask the manager, to move him, this is happening 2 days . And we didn't get the bottle of water because we didn't book directly from Best Western 😒"

"Staff was lovely at check in!"

"A/C not working properly as room was hot and muggy. Complained and they gave us a very noisy box fan and couldn't sleep or watch tv with it on. Tv only worked properly some of the time. Had construction noise next or under our room that was extremely loud which started up every morning by about 8am.Room was also right above trash bins which created more racket. Indoor swimming pool was tiny and chlorine smell was unbearable. Our suite was the smallest we've ever stayed in. Had to call for a hair...

"The place was great and clean. Just one problem was the parking is limited."

"Breakfast and how clean everything was, perfected my stay."

"Nice hotel. We have 2 complaints: 1. There was no non-dairy milk for breakfast. 2. No elevator. We chose a 2nd floor room and the front desk did not let us know about no elevator until I asked after we were about to go to room. The clerk should have anticipated that two 80+ seniors would not want to lug suitcases up steps."

"スタッフはみんなとても親切で、部屋も清潔。観光にも便利なロケーションです 一階にメキシコレストランがあって、いくつかのメニューから選ぶことができる朝食がすごく美味しかった！ ぜひ朝食付きのプランにしてみてください とても快適に過ごすことができました ありがとう！"

"Great hotel!!!"