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Ulasan untuk Hilton Santa Fe Historic Plaza

4 out of 5
Hilton Santa Fe Historic Plaza
100 Sandoval St, Santa Fe, NM

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 487 dari 1001 ulasan" "
Penilaian 8 - Bagus. 274 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 119 dari 1001 ulasan" "
Penilaian 4 - Buruk. 68 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 53 dari 1001 ulasan" "

9,0/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Yolanda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was walking friendly near a church shops. I wasnt pleased for the price of hotel, no bath tub, limited amount of tv stations. Rotary tv stations. All in all pleased.
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

James, PORTLAND

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
High quality hotel in a convenient location. Great service and very nice room.
Menginap 5 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 13 Mei 2024
Great to have you spending time in Santa Fe.

10/10 Sangat Bagus

Marlys

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
kind enough to return lost article...hurray for housekeeping
Menginap 6 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 13 Mei 2024
Thank you for the recognition of the staff. travel safe.

10/10 Sangat Bagus

Perry, Washington

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 9 Mei 2024
Thank you for visiting Santa Fe. safe travels.

8/10 Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed the property and it was convenient to the sites in Santa Fe. My main issue was that my request for a king room was not met. We got 2 double beds. I was told that room type is not guaranteed through 3rd party booking. They did offer to switch us for the last 2 nights.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 10 Mei 2024
Thank you for the review and staying in Santa Fe. Yes the 3rd party rooms are called run of house and subject to availability upon request. The desk does its best to accommodate all requests. Travel safe.

4/10 Buruk

Richard

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
At the rate we paid no BREAKFAST was included! $375 outrageous 😡
Menginap 1 malam pada bulan April 2024
Tanggapan dari gm pada tanggal 21 Apr 2024
Thank you for your feedback. The rates are competitive with all other down town Santa Fe hotels. Inflation and costs have gone up for all aspects of lodging. We do offer packages that include breakfast on the Hilton booking page. Travel safe.

4/10 Buruk

Teri

Bepergian bersama teman
Tidak Disukai: Staf & layanan
Advertised a free breakfast, but charged $20.00 per person for a complementary breakfast!
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 18 Apr 2024
Breakfast packages are part of our inventory, if you purchase a package breakfast is included. The breakfast buffet and live stations are 19. per person. I am sorry for you confusion.

10/10 Sangat Bagus

Zac

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean room and a great location.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 4 Apr 2024
Travel Safe, thank you for your business.

10/10 Sangat Bagus

Deborah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was friendly and helpful, and the rooms were pleasant.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 2 Apr 2024
Please visit again soon and thank you for your business.

8/10 Bagus

James

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 2 Apr 2024
Travel safe and thank you for your visit to Santa Fe.

8/10 Bagus

Kristin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I love the convenience of the hotel. There was a big party going on downstairs and we couldn’t hear it from our room. The beds are pretty uncomfortable and take some getting used to. I hoping that one day they will upgrade them. We tried to extend our stay one more day and were told by the front desk clerk to come back the next day, but he was on the desk again. So, took it upon myself and we went back on Expedia and found a room across the street for less. We will come back to the Hilton again as it is my families’ favorite place to stay in Santa Fe.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 2 Apr 2024
Thank you for staying with us at the Hilton. The mechanical systems have been reducing some of our occupancy this spring. I am happy you found accommodations close.

8/10 Bagus

Dharmesh

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close the the downtown/shopping /dining.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Thank you for making Hilton part of you Santa Fe adventures. safe travels.

6/10 Cukup Baik

lukemichael

Bepergian bersama hewan peliharaan
Disukai: Kebersihan
Tidak Disukai: Fasilitas
Hot tub was broken and room service didnt answer for 2 hrs so had to walk down to resturaunt. Drove 14hrs and I was looking forward to relaxing in the hot tub and having a nice dinner in the room since I had another 12hrs of driving the next day. Overall meh.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 20 Mar 2024
The hot tub took a hard hit with guest adding shampoo to the water. this created all kinds of problems. We had a valve fail, and electrical issues . I do apologize for the inconvenience.

10/10 Sangat Bagus

Elizabeth

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 18 Apr 2024
Thank you for staying with us on your Santa Fe adventure.

6/10 Cukup Baik

Jeffrey

Bepergian bersama keluarga
Disukai: Fasilitas
Nice place, however, they never fixed the HVAC system (Heat did not work). Front desk people were nice. Using the bathroom sink faucet always got water on the counter top due to a design flaw.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 20 Mar 2024
The systems are being changed out, I do apologize for the inconvenience.

10/10 Sangat Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great room, great location; initial drive in and parking experience needs work.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 11 Mar 2024
Thank you for the review, downtown parking is always a challenge. The que for parking is limited but out lot allows for space for everyone. Safe travels.

6/10 Cukup Baik

Keita

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Walls are paper thin. Checked in and gave us a king when we specifically asked for a double. Room they charged us to was facing a construction zone :( Staff was friendly. Sheets had stains.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 11 Mar 2024
The city continues to improve the downtown area. I do apologize for the inconvenience. Thank you for visiting Santa Fe.

4/10 Buruk

Tanya

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
For the price I paid I don’t feel like it was worth the stay there. The room reminded me of a La Quinta and seemed a little out dated. The door to the room didn’t shut properly and made me feel unsafe
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 9 Mar 2024
Thank you for your feedback, safe travels.

10/10 Sangat Bagus

Jamie

The duvet could er on the bed was stained. Asked for replacement, took over an hour to get one, room heat is inadequate!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 11 Mar 2024
I am happy we were able to replace the duvet for you, the heat is being worked on and I do apologize for the inconvenience.

2/10 Sangat Buruk

david, CENTENNIAL

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 27 Mar 2024
Thank you for the review and visiting Santa Fe.

10/10 Sangat Bagus

Andrea

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 5 Mar 2024
We hope you can visit us again. warmest regards,

10/10 Sangat Bagus

Diana

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very comfortable
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 9 Mar 2024
Please visit again in your travels.

10/10 Sangat Bagus

Ariani

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best part was the great location!!!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
Thank you for the comment card and noticing the location, easy in and out of downtown. safe travels.

8/10 Bagus

Gerald, Amarillo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
We had a good stay. The staff we friendly and helpful. The restaurant was very good. However, this was not "Hilton" in the traditional sense of luxurious. Lighting in the room, especially the bathroom was poor. Coffee goes away at noon.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
Thank you for the comments, and safe travels.

6/10 Cukup Baik

Valeria

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Didn’t like that our reservation was moved from a single king room to a double room. The front desk was able to switch us to a king room for our last night but still wasn’t enough to make up for the inconvenience of being booked in a double adjoining room and having to pack and move rooms. Front desk stated that the bookings through Expedia were used to fill the left-over rooms making it seem that customers booked through 3rd parties were treated like second-rate customers despite also being Hilton Honors members for over 10 years. If we were looking for just a “place to crash” we would’ve booked a more budget-friendly hotel. After driving all day for a long weekend-getaway, the last thing a couple wants is sleeping in separate beds on Valentine’s Day.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
I am very sorry, the desk is incorrect in there information. We have had some overbooking of room types via our partners in the booking of the hotel I am sorry you were disappointed.

10/10 Sangat Bagus

Paul, Edmonton

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Upscale hotel at the edge of the old town. Short walk to stores, museums, restaurants, central square, etc. Large hotel done in local size. Nice looking outdoor pool. Large room, comfy bed, with large work desk and also a nice sitting couch. Large bathroom with nice and large shower.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 19 Feb 2024
Thank you for visiting Santa Fe.

10/10 Sangat Bagus

Kristina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 12 Feb 2024
Thank you for your visit, safe travels.

10/10 Sangat Bagus

Dianna, WILLS POINT

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
We always try to stay here when in Santa Fe. The parking is easy with our big truck as there is a gated lot & no garage. The front desk was so kind this visit to find us a room for early check in because the weather was stranding us here. Beautiful hotel.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 12 Feb 2024
We hope you travels bring you back again very soon.

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful hotel. Registration person Alex made us very welcome when we arrived early. Very pleased and would stay here again anytime.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 12 Feb 2024
Thank you for recognizing our staff and making Hilton part of your visit.

8/10 Bagus

Roberta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La estancia fue muy tranquila y segura, alrededor del Hotel hay muchos lugares que ver como tiendas y restaurantes, solo es caminar un para de cuadras y llegas a la catedral.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 8 Feb 2024
Thank you for the visit, travel safe.

2/10 Sangat Buruk

Patrick

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 12 Feb 2024
Thank you for visiting Santa Fe.

2/10 Sangat Buruk

Manuela

Menginap 5 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 9 Feb 2024
Thank you for visiting Santa Fe.

2/10 Sangat Buruk

Peggy

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 20 Mar 2024
Thank you for the Santa Fe visit, we hope you are well.

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 5 Feb 2024
Thank you for the Santa Fe visit, safe travels.

4/10 Buruk

Shaun

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 29 Jan 2024
Thank you for the review, safe travels.

8/10 Bagus

Camille

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 29 Jan 2024
we hope you can visit us again very soon.

2/10 Sangat Buruk

Arthur

Tidak Disukai: Staf & layanan, kenyamanan kamar
Poor Hilton Experience
When i got to the hotel, the kady at the front desk wasnt very helpful...they gave me the wrong room and then stated that the booking agency changed my room in which i said made no sense. I booked a delux room and was give a double bed room. They didnt even offer to make a change and try to accomodate me...so i ended up leaving
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 29 Jan 2024
I am very sorry about the availability of the room type. The reservation made was a run of house with a request of deluxe room. The request was not available. Please accept our apologies.

8/10 Bagus

Phyllis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to plaza
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 29 Jan 2024
Thank you for the review and spending time in Santa Fe.

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 22 Jan 2024
Thank you for taking the time to complete this survey. Safe travels.

10/10 Sangat Bagus

Laci

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 17 Jan 2024
Thank you for the review and making Hilton part of your adventure.

10/10 Sangat Bagus

LETICIA

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 5 Feb 2024
We hope you can visit again. travel safe.

10/10 Sangat Bagus

Sabra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place to stay
We love the Santa Fe Hilton. One suggestion- update your mattresses. They are lumpy and hatd.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 17 Jan 2024
Thank you for the review, we will pass your suggestions along to the ownership.

10/10 Sangat Bagus

Brian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We enjoyed our stay
The hotel and staff are awesome. I cant say enough about Sebastian at the front desk. He was polite and helpful at every encounter. The hotel was clean, comfortable and conveniently located. The weather and the snow changed our trip plans. We checked out a day early to head away from the snow. If you are planning a trip to Santa fe, you will not be disappointed here.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 10 Jan 2024
Thank you for the review and noticing our staff who are trying very hard to make your visit memorable. Safe Travels.

10/10 Sangat Bagus

Ruthi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything is as great . Thank you .
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 11 Jan 2024
Thank you for the review and staying in Santa Fe. safe travels,

6/10 Cukup Baik

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 8 Jan 2024
Thank you for visiting Santa Fe and allowing us to be part of the adventure.

6/10 Cukup Baik

Dana

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Lovely hotel, mixed service.
Beautiful hotel and great location near the square and museums, but amenities and staff service was mixed. Restaurant hours were minimal, bar didn’t open till after 4pm, coffee in the lobby was not provided long enough in the mornings for guests, pool and hot tub closed for no reason at 3pm for an after-ski spa and calls to the front desk were answered but problem not resolved in any timely manner to use the facility.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 8 Jan 2024
Thank you for the feedback, I will look in to the issues you mentioned.

4/10 Buruk

Hannah

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 8 Jan 2024
Travel safe.

8/10 Bagus

Yanina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location! Cozy hotel.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 8 Jan 2024
Visit again soon.

4/10 Buruk

Alicia

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 8 Jan 2024
Seem that you were expecting a different experience. I hope you are safe and well.

10/10 Sangat Bagus

ying

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel is beautifully decorated. Location is ideal for walking to old town plaza and canyon road art district. Room is nice and clean comfy. Refreshing water and freshly baked cookies daily is a nice touch and brings smiles to kids. Definitely come back again . Only complain if I have to is the sound of central AC or some sort of ventilation inside my room , not too loud but I could hear it in the middle of night.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 8 Jan 2024
I am happy you enjoyed your stay. safe travels.