"After driving all day, I was tired my back was hurting and my legs were hurting. I told the girl that I had 2 service pets with me and she immediately went on to tell me that they didn’t qualify as service pets. She kept waving some paper pamphlet at me and I told her that nothing about emotional support was mentioned. They could be for PTSD for all she knew. She had no right to tell me that they were not exempt even though the website said they were. I went outside to talk with my spouse about canceling and getting our money back and somehow while I was gone her manager said to give me a discount. I still had to basically pay for one pet.
We entered our room and it smelled like marijuana. We tried to air it out but after being in the room for a few minutes it started to smell like urine. More like human urine than pet. I pulled the blanket down on the bed and noticed my sheet was torn. This place needs a big update with new sheets and flooring. We won’t be back!"
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