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Hotel Nord Otaru

4.0 star property
Unwind with scenic views from the rooftop garden and enjoy delicious meals just steps away from your room.

Choose dates to view prices

Located near Otaru Canal, Hotel Nord Otaru is a haven of relaxation. Enjoy breakfast, lunch, or dinner at one of the two on-site restaurants and unwind in the rooftop garden or bar after exploring nearby attractions like Shin Nihonkai Ferry. The helpful staff has left a lasting impression on previous guests who praised its location.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services
The current price is Rp1.048.313
Rp1.153.166 total
25 May - 26 May

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About this property

Hotel Nord Otaru

  • Upscale hotel near Otaru Canal
  • Located close to Otaru Music Box Museum and Shin Nihonkai Ferry, Hotel Nord Otaru provides a garden, laundry facilities and a bar. The on-site restaurant, sizzle, offers breakfast and lunch. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
    • 1 meeting room, a vending machine and smoke-free property
    • A lift, a 24-hour front desk and luggage storage
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 98 rooms offer comforts such as air conditioning, as well as perks such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
  • More conveniences in all rooms include:
    • Bidets, free toiletries and hairdryers
    • Fridges, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 2530 for adults and from JPY 1430 for children
  • Uncovered self-parking fee: JPY 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Nord Otaru pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Nord Otaru?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Nord Otaru on 25 May 2026 start from Rp1.048.313, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Nord Otaru?

Self-parking is available for JPY 1200 per night.

What time is check-in at Hotel Nord Otaru?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Nord Otaru?

Checkout is at 11 AM.

Where is Hotel Nord Otaru located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Otaru Canal and Otaru Music Box Museum. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 mi (5 km). Otaru Station is 8 minutes by foot and Minami-Otaru Station is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.8

Cleanliness

9.2

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 530 out of 1004 reviews
Rating 8 - Good. 357 out of 1004 reviews
Rating 6 - Okay. 80 out of 1004 reviews
Rating 4 - Poor. 21 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

Reviews

Verified

10/10 Excellent

Monchaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The location is great, and the service is excellent.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, location and services.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Joon Fui

Liked: Cleanliness, staff & service, amenities
The accommodation boasts a spectacular view, with the Otaru Canal just outside the window - becoming even more mesmerising when blanketed in snow. A variety of nearby restaurants are within easy walking distance, adding to its convenience. It also offers great value, especially considering it comfortably accommodates a family of five.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Meng Hong

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very courteous and attentive staff, excellent location.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Zhu Liang Jireh

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous. Room was spacious and clean.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Wendi

Great breakfast, lovely views. I’d have given it 5 stars but the air conditioning was a bit
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Josh

Liked: Cleanliness
Clean and good breakfast
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Christina

Staffs are very nice and I liked breakfast buffet. But rooms are very outdated.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and great location
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

WONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Nice staff and clean room.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff helpfull when needed. The breakfast buffet was good. However, the buffet never changed dependant on the day.
Stayed 5 nights in Sep 2025
Verified

6/10 Okay

William

Disliked: Amenities, property conditions & facilities
Hotel Nord Otaru is located across the street from the canal. It has a good view of the canal, but the ocean view is far away and unimpressive. The rooms are dated. Our shower room smelled like mildew and there was some visible mold on the ceiling. The room size is larger than typical for Japan. The breakfast buffet was mediocre but convenient. The Hokkaido ramen was good. The bar upstairs had a nice ambiance but they were out of several types of alcohol and their signature cocktail. It’s about an 11 minute walk to Otaru Station and about 28 minutes to the Mount Tengu Ropeway.
Bar food and drinks
Breakfast buffet
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly and helpful staff, and easy to get around.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and helpful staff
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Ting kwok Joseph

Liked: Staff & service

Good

Service is good, good communication, staff can speak English
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location location

Convenient location, walking distance to most of an attraction rooms are decent size and clean. Staff are friendly and parking is right in the hotel with fee
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Leon Tee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the Otaru river. Walking distance from JR Station. Nice and spacious room for family.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay - out very spacious and comfortable home away from home. Everything from check in with welcoming attentive reception staff to other staff, the view from the room, the location, the ambiance/ decor - this hotel is recommended. The only negative - no coffee provided in the room or at reception.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views

The view from the window was fantastic with unblocked view of the canal.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Zhaonan

Liked: Cleanliness, staff & service
The hotel is a bit old. But its location is very good. I like its breakfast best.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staff. Near to Otaru canal.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Felicity

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location next to canal. Room was dated and there were spots that weren't that clean, grout coming off the bathroom and debris behind the toilet seat...
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

MIN FERN

Liked: Cleanliness, staff & service
Right in front of canal. Walking distance to Lawson, main shopping street. Walkable to Otaru Station
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Hongxin Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next to the canal and the brewery is a plus, but it’s a little far from the Sakaimachi shopping street. Rooms are normal but clean, hotel staff is friendly. Carpark is a little unexpected, using a parking conveyor lift but staff are on hand to guide you through the process
Stayed 1 night in May 2024
Verified

8/10 Good

Cale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nord has an old style charm That matches with the art and ambiance of Otaru. The interior is modern with flairs of older architecture for artistic purposes and it pulls it off well. The room was clean, but a bit small even for Japanese sized people. I suggest to get something bigger than the comfort double room. Other than that, the Nord was just as good as any other Japanese hotel.
Stayed 5 nights in Feb 2024