Dear Merly Marjani We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are very happy to hear that you enjoyed the location of our hotel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Merly Marjani Thank you for staying at the Mercure Sapporo. Your great rating and comments are very much appreciated.We hope to see you again, and if you have any other questions or comments, please feel free to contact us anytime.

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo.We are glad to hear you were able to get the chance to enjoy the surroundings of our hotel, and our front desk staff have made you feel welcomed and at ease during your stay with us.We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one.Sincerely,Front TeamMercure Sapporo

Dear Wooseok,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to rate us 4-star. The great scores we receive from our customers are the best encouragement for our staff.We will continue to improve our services so that our customers will be satisfied. We hope to see you again, and if you have any other questions or comments, please feel free to contact us anytime. Sincerely,Quality Assurance TeamMercure Sapporo

Dear Valued guest Clement,I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise.Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

Dear Teguh,Thank you very much for choosing Mercure Sapporo from many hotels.We are also honored to receive a 5-star rating.We will continue to improve our services so that our customers will be satisfied.We hope to have an opportunity to welcome you back on your future travel to SAPPORO.Sincerely, Quality Assurance TeamMercure Sapporo

Dear Mongkol,Thank you very much for choosing Mercure Sapporo from many hotels.We are also honored to receive a 5-star rating.Also, we are glad to hear that you have enjoyed staying with us.We will continue to improve our services so that our customers will be satisfied.We hope to have an opportunity to welcome you back on your future travel to SAPPORO.Sincerely, Quality Assurance TeamMercure Sapporo

Dear Steven,Thank you very much for choosing Mercure Sapporo from many hotels.First of all, we are pleased to hear that you were pleased with the location of our hotel. We will continue to improve our services so that our customers will be satisfied.We hope to have an opportunity to welcome you back on your future travel to SAPPORO.Sincerely, Quality Assurance Team　Mercure Sapporo

Hiroko様この度はメルキュール札幌にご宿泊頂き、貴重なご感想を誠にありがとうございます。ご滞在中は快適にお過ごしいただけたようで、私共も大変嬉しく拝読させていただきました。特に客室やスタッフの対応に対しお褒めのお言葉を頂戴致しましたこと、大変光栄でございます。このようなお客様からの言葉が、私どもの何よりの励みでございます。また快適にご利用頂けるよう、スタッフ一同日々努力を重ねてまいりますので、ぜひ今後ともメルキュール札幌にご愛顧賜りますようお願い申し上げます。またのご利用をスタッフ一同お待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear Benjamin,On behalf of the Mercure Sapporo staff, I would like to thank you for choosing the Mercure Hotel Sapporo.It has been a pleasure to reading the comments regarding your stay here and we have informed the staff of your kind comments, our staff will that take your comments to heart and feel motivated to strive to improve and provide better service.Most importantly, I am happy to hear that you enjoyed a comfortable stay with us. Once again thank you for your feedback and we look forward to hearing from you again. Quality Assurance TeamMercure Sapporo

Dear Jacob,We would like to thank you for choosing Mercure Sapporo during your precious time here. First of all, we are pleased to hear that our hotel had great reputation on your review.At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely,Quality Assurance TeamMercure Sapporo

Chizuko様この度はメルキュール札幌にご宿泊を賜り、ご宿泊に際しましてのご感想をお寄せいただき、誠にありがとうございます。お客様により快適にご利用いただけるよう日々心がけておりますが、至らぬ部分もまだまだあろうかと存じます。これからもお客様に更にご満足いただける宿泊をご提供できるよう邁進してまいりますので、今後ともアコーホテルズにご愛顧賜りますようお願い申し上げます。末筆ではございますが、貴重なお時間を賜り、お褒めの言葉やレビューをお寄せいただきましたことにあらためまして御礼申し上げます。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear Jameson,Thank you for your comments regarding your stay at the Mercure Sapporo. We are also honored to receive a 4-star rating. And, we appreciate if you could consider the other room type as we also have superior and deluxe rooms next time. We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

Dear Mr. CuongI would like to thank you on behalf of the staff here for choosing Mercure Sapporo.We have received your feedback and feel deeply obliged to you for your gracious praise and comments.It was truly our honor to read your great comments.Your feedback will give us the strength and motivation to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious comments and rating.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Reception TeamMercure Sapporo

Dear JAE JOONThank you very much for choosing Mercure Sapporo from many hotels. We are also honored to receive a perfect rating. We will continue to improve our services so that our customers will be satisfied. If you have any questions, please don’t hesitate to contact us anytime.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance Team　Mercure Sapporo

Dear Valuable Guest,Thank you very much for choosing Mercure Sapporo from many hotels. We are also honored to receive a perfect rating. We will continue to improve our services so that our customers will be satisfied. If you have any questions, please don’t hesitate to contact us anytime.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance TeamMercure Sapporo

Dear Valuable guest,Thank you so much for your wonderful remarks of Mercure Sapporo and taking the time to share your experience. Your feedback will give us the strength and motivation to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious comments and rating.We hope to see you soon.Sincerely,Quality Assurance TeamMercure Sapporo

Dear Ms. Eunhee,Thank you for staying with Mercure Sapporo and your great feedback.We are pleased to hear that our service could meet your expectation.Thank you again for taking your time to share your experience. We look forward to seeing you soon in the near future. Riku TakahashiFront Assistant ManagerRiku Takahashi

Dear PARESH,Thank you very much for choosing Mercure Sapporo from many hotels. We will continue to improve our services so that our customers will be satisfied. We hope to see you soon, and if you have any other questions or comments, please feel free to contact us anytime. Sincerely, Quality Assurance Team　Mercure Sapporo

Dear Mr. Johnny,Thank you very much for staying with Mercure Sapporo and your great feedback.We are happy to receive feedback from you and we hope that you enjoyed your stay here at the Mercure Sapporo.We look forward to your visit again and we will be delighted to be at your service in the near future.Riku TakahashiFront Assistant ManagerMercure Sapporo

Dear SEAL KI,We are honored to receive your feedback and it was a pleasure welcoming you to the Mercure Sapporo.I am delighted that you were impressed with our room, and left with that impression.However, we believe there may still be areas that need improvement.We apologize for the inconvenience caused by not enough food variety, we have inform the Food and beverage department to motivation and serve as encouragement to provide better service and to continuously improve.Again, thank you very much for your valuable feedback.Sincerely,Quality Assurance TeamMercure Sapporo

Dear Annie,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to rate us perfect. We hope to see you again, and if you have any other questions or comments, please feel free to contact us anytime. Sincerely,Quality Assurance TeamMercure Sapporo

Dear Katy,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. We hope to see you again, and if you have any other questions or comments, please feel free to contact us anytime. Sincerely,Quality Assurance TeamMercure Sapporo

Dear Mr. Chee Kwong,I would like to thank you on behalf of the staff here for choosing Mercure Sapporo.We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments.Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious comments and rating.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

Dear Marion,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. We hope to see you soon, and if you have any other questions or comments, please feel free to contact us anytime.Sincerely,Quality Assurance TeamMercure Sapporo

Dear Louie,Thank you so much for your wonderful remarks of Mercure Sapporo. Overall, I am happy to hear that you enjoyed a comfortable stay with us. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely,Quality Assurance TeamMercure Sapporo

YASUNORI様この度はメルキュール札幌にご宿泊頂き、貴重な評価を誠にありがとうございます。今後ともお客様にご満足いただけるようサービスの向上に努めて参りますので、末永くご愛顧賜りますようお願いいたします。またのご宿泊を従業員一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear Mr. Isaac,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. We hope to see you soon, and if you have any other questions or comments, please feel free to contact us anytime. Sincerely,Quality Assurance TeamMercure Sapporo

Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. We hope to see you soon, and if you have any other questions or comments, please feel free to contact us anytime. Sincerely,Quality Assurance TeamMercure Sapporo

Dear　 Stephen,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to great score us. We will continue to improve our services so that our customers will be satisfied. If you have any questions, please don’t hesitate to contact us anytime.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance TeamMercure Sapporo

TAKAHIKO 様この度は数多くあるホテルの中から私どもメルキュール札幌をご利用いただきまして、誠にありがとうございます。また評価をご投稿いただきまして重ねて御礼申し上げます。これからもお客様に更にご満足いただける宿泊をご提供できるよう邁進してまいりますので、今後ともアコーホテルズにご愛顧賜りますようお願い申し上げます。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear Mee Kian,Thank you for staying at the Mercure Sapporo. Your perfect rating and great comments are very much appreciated. The great reviews we receive from our customers are the best encouragement for our staff.We will continue to improve our services so that our customers will be satisfied. Once again, we are delighted to hear that you have enjoyed your stay with us and we all here at the Mercure Sapporo look forward to see you again in the near future. Quality Assurance TeamMercure Sapporo

MAHITO 様この度はメルキュール札幌にご宿泊に関するアンケートにご回答頂き、ありがとうございます。また、貴重な満点の評価を頂き、重ねてお礼申し上げます。ご滞在中は快適にお過ごし頂けましたでしょうか。今後とも更にご満足いただけるご宿泊をご提供できるよう、Mercureスタッフ一同、より一層の努力を重ねてまいります。何かお気づきの点がございましたら、お気軽にご連絡くださいませ。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear Seung Dae,Thank you very much for choosing Mercure Sapporo from many hotels. We are also honored to receive a 4-star rating. We will continue to improve our services so that our customers will be satisfied. If you have any questions, please don’t hesitate to contact us anytime.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance Team　Mercure Sapporo

Mieko 様この度はメルキュール札幌にご宿泊に関するアンケートにご回答頂き、ありがとうございます。ご滞在中は快適にお過ごし頂けましたでしょうか。今後とも更にご満足いただけるご宿泊をご提供できるよう、Mercureスタッフ一同、より一層の努力を重ねてまいります。何かお気づきの点がございましたら、お気軽にご連絡くださいませ。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

NOBUHIKO様この度はメルキュール札幌にご宿泊頂き、貴重なご意見・ご感想を誠にありがとうございます。 当ホテルはカードキーをお持ちのお客様のみ客室階へお上がり頂けるようエレベータ乗り換えの必要があり、ご不便をおかけしてしまい申し訳ございませんでした。札幌中心地の繁華街に位置しているため、セキュリティー上やむを得ない構造である旨、ご理解頂けると幸いでございます。スタッフ一同、頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。この度は、Mercure Sapporo でのご宿泊に関しますアンケートにご回答頂き、誠にありがとうございました。またのご宿泊をお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear TAKAO,Thank you for choosing Mercure Sapporo and taking your time to share your review here.Regarding the matter of the shower supplies are broken, we are sorry that the room maintenance was not enough on your stay. Please allow us to express our sincerest apologies.We will share your comments to the engineer department.Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo again in the near future.Sincerely,Mercure SapporoQuality Assurance Team

megumi 様この度は数多くあるホテルの中から私どもメルキュール札幌をご利用いただき、貴重なご感想と、5-starの評価をお寄せ頂き、誠にありがとうございます。頂戴致しました高評価を励みとし、更にご満足いただけるご宿泊をご提供できるよう、スタッフ一同、より一層の努力を重ねてまいりますので、ぜひ今後ともメルキュール札幌にご愛顧賜りますようお願い申し上げます。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear kok bu,Thank you so much for your wonderful remarks of Mercure Sapporo.Your feedback will give us the strength and motivation to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious rating.We look forward to your visit again.Quality Assurance TeamMercure Sapporo

この度はメルキュール札幌にご宿泊を賜り、誠にありがとうございます。またご宿泊に際しましての大変率直なご感想をお寄せいただきましたこと、大変ありがたく存じます。悪魔やお化けなどの怖い仮装をすることで、悪い死霊から身を隠すとされているハロウィンをコンセプトとし、スタッフで装飾をさせて頂きましたが、ご不快な思いをさせてしまいました由、心苦しく存じます。この度お寄せいただきましたお声を元にサービス向上に努め、今後ともお客様により快適にご利用いただけるよう邁進して参ります。末筆ではございますが、貴重なお時間を賜りご意見をお寄せいただきましたことにあらためまして御礼申し上げます。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear Joongwon,Thank you so much for your wonderful remarks of Mercure Sapporo.We are more than pleased to hear that our service could meet your expectation.If you need anything, Please contact us.We look forward to your visit again and we will be delighted to be at your service in the near future.Quality Assurance TeamMercure Sapporo

Akihisa様この度はMercure Sapporo でのご宿泊に関します、貴重なご感想をお聞かせいただき、誠にありがとうございます。 ご滞在中は快適にお過ごし頂けましたでしょうか。これからも更に快適にお過ごし頂ける様Mercureスタッフ一同、より一層の努力を重ねてまいります。何かお気づきの点がございましたら、お気軽にご連絡くださいませ。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Dear Andrew,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. It is always a pleasure to receive positive feedback. The great reviews we receive from our customers are the best encouragement for our staff.We will continue to improve our services so that our customers will be satisfied. We look forward to your visit again and we will be delighted to be at your service in the near future.Quality Assurance TeamMercure Sapporo

Dear Mr. James,Thank you for choosing Mercure Sapporo. We are glad to hear you were able to get the chance to enjoy the surroundings of our hotel. Overall, I am happy to hear that you enjoyed a comfortable stay with us. Thank you again for taking your time to share your experience. We look forward to seeing you soon in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

Dear soyoung,Thank you for staying with Mercure Sapporo.Did you enjoy your stay with us?We will continue to improve our services so that our customers will be satisfied.If you have any questions, please don’t hesitate to contact us anytime.We sincerely hope to welcome you back on your next visit to Sapporo.Sincerely, Quality Assurance Team　Mercure Sapporo

Hiroyuki 様この度はメルキュール札幌にご宿泊を賜り、誠にありがとうございます。またご宿泊に際しましてのご感想をお寄せいただきましたこと、大変ありがたく存じます。コメントを拝見致しまして、空調についてご不便な思いをされた様子をお伺いし、大変心苦しく存じます。当ホテルの空調はセントラルヒーティングシステムでございますが、フロントスタッフのご配慮が不足していた由、心よりお詫び申し上げます。お寄せいただきましたお声をさっそく担当者に申し伝え共有を図りますとともに、これからのサービス改善に向けた取り組みの際の参考とさせていただきたく存じます。 末筆ではございますが、貴重なお時間を賜りご意見をお寄せいただきましたことにあらためまして御礼申し上げます。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Thank you very much for choosing Mercure Sapporo from many hotels.We are also honored to receive perfect rating.We will continue to improve our services so that our customers will be satisfied.We hope to have an opportunity to welcome you back on your future travel to SAPPORO.Sincerely, Quality Assurance Team　Mercure Sapporo

Dear Kevin,Thank you very much for choosing Mercure Sapporo from many hotels. We are also honored to receive a 5-star rating. Your comment concerning our staff is also very much appreciated.We will continue to improve our services so that our customers will be satisfied. We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance Team　Mercure Sapporo

SUMIYO様この度はメルキュール札幌のご宿泊に関しまして、貴重なご感想を頂き、誠にありがとうございます。 コメント欄にお寄せいただきましたエレベーターに関して、当ホテルはカードキーをお持ちのお客様のみ客室階へお上がり頂けるようエレベータ乗り換えの必要があり、ご不便をおかけしてしまい申し訳ございませんでした。札幌中心地の繁華街に位置しているため、セキュリティー上やむを得ない構造である旨、ご理解頂けると幸いでございます。また、建物の構造上、客室専用エレベーターが3機、1Fまでのエレベーターが2機の為、ご不便をおかけしてしまい申し訳ございませんでした。お客様のチェックイン、アウトの時間帯が重なりますと、多少お待たせしてしまう場合がございますことご理解頂けると幸いでございます。これからもお客様により快適にご利用いただけるホテル作りに努めて参りますので、今後ともアコーホテルズにご愛顧賜りますようお願い申し上げます。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

Atsuko 様この度は数あるホテルの中からメルキュール札幌をお選び頂き、貴重な満点の評価を誠にありがとうございます。 ご滞在中は快適にお過ごし頂けましたでしょうか。これからも快適にお過ごし頂ける様Mercureスタッフ一同、より一層の努力を重ねてまいります。 何かお気づきの点がございましたら、お気軽にご連絡くださいませ。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム