Search Hotels Near Scales Pointe, North Liberty

"Rooms were clean and hotel was well kept, quiet, nice breakfast"

"Nice hotel."

"Great staff. Wonderful breakfast."

"Apathetic front desk staff on check in. Connected parking was sold out so given vague directions to a parking ramp a few blocks away. Main hallway to room had very worn carpet, smelled badly and was poorly taken care of. The room itself was nice and breakfast was good. "

"Great location. Room was clean. Staff was friendly. Breakfast was good. "

"I booked a 1 week stay for work, had a family emergency and had to leave for home on the second day. I called Expedia to let them know and ask about a refund for days not used. They called the front desk while I was on the phone with them, Expedia was ok with modifying my itinerary and so was American Inn and Suites, for a 2 night charge at regular rate for $221. I was ok with that. I had stayed Sunday and Monday, checked out Monday night around 8pm. I drove all night and day, got home Tuesday evening around 8pm. Friday came and American Inn had charged motherly weekly rate, when I called to talk to Tristan (the manager) he said he couldn’t refund me, that was for Expedia to do. Expedia was the one that approved it, American Inn agreed and then turn around and charge me full weeks rate even though I wasn’t there. Tristen even went further and told Expedia, while I was on the phone, that I didn’t check out until Sunday at noon…. Even though I checked out Monday night and had receipts to prove it. What a shady way to run a business. They tell you one thing and then do another. Them pulling the full amount of $596 instead of $221 overdrafted outr bank account, after agreeing to refund us, is definitely bad business. I don’t recommend staying with them at all."

"Everything was great !"

"The airport shuttle was not available as the key to the vehicle was lost. The bathroom to our room was not cleaned well as the previous guests soap was still in the shower, and there was hair on the floor. There was a lot of wear and tear on the overall property. "

"The breakfast menu was very nice and fresh and the parking was well lit and safe."