Hotel Independent di Schaumburg

"When I first arrived my original keys didn’t work, I was given new ones. When I returned after being out the keys didn’t work again. I checked my bed both bed sheets & pillow cases were dirty. I went to the front desk they gave me keys to another room. That room was dirty, tv on, garbage by the door. He told me that they can give me another room but he didn’t know what room is clean or dirty. So I asked for a refund so I can go to another hotel but it was no manager on duty. They just tried to...