2/10 Sangat Buruk
Paula
Bepergian bersama keluarga dan anak
4 Mei 2024
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
There were bugs in my room. I took pictures, took them to the desk, and asked for a new room. They did not have a different room and the night gal claimed they were not the infestation type. They were indeed the infestation type. She states she could not give me a refund. We slept in the car. Next morning they tried to say because I had entered the room and moved a wash cloth and didn’t get my refund the night before, (from the same staff who said she couldn’t do that, and told me I would have to wait for the manager)- I was not eligible for a refund. Even Expedia tried and got no where with the hotel. Eventually the owner watched the video to prove I didn’t do anything but walk in and walk back out and I got a refund.
This entire trip was sabotaged by trying to save a few dollars-
Not worth it. Never will make that mistake again!!