We apologize for the clerical error our staff made with your reservation, Chun. Thank you for your feedback. We will provide additional training for our staff and help them resolve issues like this without unnecessarily disturbing the guests. We hope you will return to enjoy a worry-free stay with us in the future.

Linda, We apologize for the additional authorization on your debit card. This transaction has been an ongoing issue with hoteliers and guests who use this form of payment instead of a credit card. You must have pre-paid for your stay in advance, but the Expedia site states that a card needs to be presented at check-in for any incidentals. The hotel releases that authorization, and it will often take a few days for your bank to recognize it. We are working hard to complete upgrades to our guest spaces and hope you will return to enjoy another stay at our location in time.

Thank you Hannah for your feedback. We are currently undergoing renovations under new ownership. We apologize that the current condition was not satisfactory. We can assure you that we are addressing these issues as quickly as possible. Again thank you for your feedback and we hope to be able to serve you again in the future.

We appreciate your feedback, Lorna. Thank you for choosing Promenade Inn & Suites Oceanfront, we hope to be able to serve you again in the future.

We are so glad you enjoyed your stay, thank you for you patronage!

Thank you for your review, Darla! We are glad we could locate your wallet and deliver it to you right away. Our staff is happy to send on any left behind items to guests, too. Junior will be delighted to know you enjoyed his service. We would love to host another lovely experience for you at the Promenade Inn & Suites Oceanfront,

We are delighted you enjoyed the awesome View of the Pacific Ocean, Gan. Thank you for the excellent rating for the Promenade Inn & Suites Oceanfront.

Mandy, We are delighted you enjoyed this feature of one of our suites. Many guests enjoy this feature of our oceanfront hotel. We hope you will return to visit us again soon.

Mona, Thank you for sharing your feedback with us. We appreciate guests' patience as the new owners address the many updates the property needs after years of neglect. We hope you will return as we make progress with our renovations. Please join us again soon for an awesome experience.

Thank you for your review, Jill. We will contact our pest control service immediately to inspect the room. We take any reports of this type seriously and will address it. We apologize for the staff not having immediate access to the manager's contact information. Although we do not give our personal information to others, you can count on him to contact you as soon as he can. We do not allow guests to smoke on hotel property and are glad to speak to visitors who violate our no-smoking policy. We hope you will rethyre to visit our hotel again and enjoy a better experience.

Thank you, Heidi, for sharing your review! We are delighted you enjoyed a comfortable experience at the Promenade Inn & Suites Oceanfront. Our goal is to return this property to being the star on the boardwalk it once was. The engineering team will check the lock on the adjoining door, and we hope you will be our guest again soon.

We are delighted you enjoyed the great location of our property, Daniel. We hope you will return and have an even better experience as we move forward with the changes to improve our hotel.

Thank you for taking the time to review your stay at our hotel, Payton. We apologize for the eagerness of our hotel staff to service the room. We are training new staff and working to provide the best experience possible to our guests. We hope you will return to visit us as we improve our hotel's quality of service and comfort. We appreciate all guest feedback.

Fernando, Thank you for your understanding. We aim to return this hotel to its former acclaim as the best place to stay in Seaside. Our location is wonderful, and our service is attentive and pleasant. We are working hard to update many areas of the hotel and hope you will return to visit us again.

Bill, Thank you for the positive rating. We are glad you stayed with us at our Seaside location. We are eager to make changes to update the property and return it to its former glory. We appreciate our guests' patience while we renovate many guest rooms and common areas.

Linda, We hope you will reconsider your decision not to return to our hotel. We are sorry about the issues you encountered and will address them immediately. We ask our team to always be courteous and welcoming. This will also be discussed with team members. Thank you for sharing your valuable feedback.

Emiliano, Please accept our profound apologies for the need to change your room. The room type you reserved was unavailable due to a maintenance issue and could not be used. We are glad you decided to remain at our hotel when we offered to relocate you to a different property. In our cleaning team's eagerness to service the rooms they mistakenly knocked on your door. We will take steps to make sure this does not happen again. We invite you to return so we can provide the best experience possible for you.

Thank you, Bhavesh, for your feedback. We are beginning the restoration project of this hotel. While much of our work is not cosmetic at this time, we are working diligently to make guest spaces comfortable and inviting. We hope you will return to enjoy a better stay with us again.

We apologize for your recent stay, Christel. It was not what you had expected. This hotel, in times past, was a jewel on the boardwalk in Seaside. We hope to restore it to its former glory and invite you to return to stay with us when it is a showplace again. Each day, we make inroads with updates and renovations.

Rasool, We are thrilled you enjoyed the Promenade Inn & Suites Oceanfront's location. We are steps from the beach and near many wonderful shops and eateries. We hope you will join us again for another excellent experience.

Thank you, Jessica, for a wonderful review of Terelle's service. We are glad your visit to the Promenade Inn & Suites Oceanfront was memorable.

Lisa, Please accept our apologies for the miscommunication between the Expedia site and our hotel. We have changed hotel room descriptions to better assist visitors in choosing a room. We are sorry the immediate need to repair the pool and hot tub was an inconvenience to you and your family. We are excited to return this hotel to its former glory and hope our upgrades will have little impact on our guests' experience.

Thank you for your kind rating and review, Melissa. We apologize for the delay in our maintenance team servicing the pool room. Our staff tries to visit the area to keep towels fresh and the room neat for all guests. We hope you will return to enjoy another stay with us again.

Amy, Thank you for the excellent rating! We are thrilled you will continue to visit the Promenade Inn & Suites Oceanfront and glad you enjoyed our great beachfront location and nearby shops and restaurants.

Thank you for the excellent rating, Tirzah! We have been working hard to deliver a wonderful experience for our visitors and look forward to sharing our hospitality with you again at the Promenade Inn & Suites Oceanfront.

Doug, Thank you for your review. We are delighted to announce that the hotel is under new ownership. We are focused on many positive initiatives, including a property modernization involving several upgrades. As we focus on these changes, they will be completed with as little impact on our guests as possible, and we deeply appreciate your patience during this process. We are committed to providing an amazing experience for our guests and can’t wait for you to see our transformation. Please allow us to share another stay with you.

We are delighted you enjoyed an outstanding stay at the Promenade Inn & Suites Oceanfront, DJ. We hope you will return to stay with us as soon as possible. We look forward to sharing our updates and renovations with visitors. We will make sure DJK sees your kind comments!

Thank you for your rating, Pavel. We are delighted you have chosen to stay with us at our hotel in Seaside. We look forward to hosting another stay for you and hope you will allow us to provide you with an even better experience.

Jered, Thank you for the positive rating. Our team has worked hard to make aesthetic changes and upgrades to our rooms and common areas. We hope you will enjoy another oceanfront visit to our hotel in Seaside again.

Thank you for your review, Lori. Please accept our apologies for the condition of the room. We appreciate your feedback and hope you will return to enjoy a future stay at our hotel. Our new management team is retraining the staff and implementing new procedures for all team members so guests will enjoy the best possible stay at our property.

Thank you, Christine, for your review. Our location is convenient for guests to enjoy the many restaurants and shopping options on the Seaside Promenade. As we continue our hotel enhancements, we hope you will visit our property for another lovely stay.

LaVern, We are sorry for the need to make immediate repairs to our poo, and we hope you will allow us to host a more pleasant stay for you in the future.

Alicia, Thank you for the awesome Promenade Inn & Suites Oceanfront rating. We are glad you enjoyed your stay with us in Seaside. Please allow us to welcome you again soon.

Thank you for your excellent rating, Jonathan! The Promenade Inn & Suites Oceanfront staff has been working hard to improve our guests' experiences, and we are thrilled you shared your praise for our services.

Jessyka, We apologize for the disappointing experience you had at our hotel. The new management of our hotel appreciates your feedback and hopes that as we continue with property upgrades and repairs to our hotel, guests will enjoy the hospitality of our team members. We are happy to be invited to service rooms when requests are made at the front desk so those visits can be scheduled in advance. Please allow us another opportunity to welcome you.

Sarah, We apologize for the delay in checking in. Converting our system to a new ownership system has created a few hiccups. We appreciate the patience our guests have shown the desk staff during busy moments. I am sorry the pool filtering system needed to be repaired. We hope you will return to enjoy a better, seamless welcome and comfortable stay with us again.

Thank you for your review, Heather. We are grateful you focused on the service we provided and are working to improve the comfort of our hotel for guests. We hope you will return to enjoy our hospitality again.

Olga, We are encouraged by your kind review. We appreciate our guests' patience as we work to provide value to our hotel stays. Thank you for allowing us to host your Seaside visit, and we look forward to seeing you again.

Corbyn, Thank you for your rating. We hope you will reach out to our team about your experience. We are committed to addressing those areas that need immediate attention as we renovate and update the hotel. We would love another opportunity to welcome you for an outstanding stay.

Thank you, Dion, for your rating review. We hope you will allow us to welcome you back for another, better visit to our hotel. We are committed to providing an outstanding stay for our guests. Since we assumed ownership, many upgrades and positive changes have occurred at the property. We look forward to hosting you again.

Dan, We apologize that your recent visit was not what you had hoped to have at our hotel. We are focused on many positive initiatives, including property modernization involving several upgrades. As we focus on these enhancements, they will be completed with as little impact on our guests as possible, and we deeply appreciate your patience during this process.We would be pleased to welcome you for a better experience when the updates are finished.

Thank you for your review, Secction. As the new management focuses on enhancements, they will be completed with as little impact on our guests as possible, and we deeply appreciate your patience during this process. We are committed to providing an amazing experience during guest stays and hope you will allow us to share a better experience with you. Please get in touch with us with any questions.

Thank you for your wonderful review and encouraging comments about our service and accommodations, Katie! We are also excited to renovate this beautiful hotel and appreciate the patience of our guests as we work to make changes. We are eager to hear from guests about their stays and look forward to seeing you again soon.

Thank you for your review, Heather. We recognize that in the past, there have been issues with the comfort of our rooms. Still, we are working diligently to create and provide an amazing experience during your stay here at Promenade Inn & Suites Oceanfront! We are committed to delivering exceptional service - and look forward to welcoming you again soon!

Claudia, Please accept our apologies for the booking issues you encountered. We recognize that so many sites made reservations at the same time, and overbooking can occur, but we are working diligently on creating and providing an amazing experience during your stay at Promenade Inn & Suites Oceanfront! We would love another opportunity to make you glad you chose our hotel for your visit to the Oregon Coast.

Thank you for your feedback, Jane. We are working hard to prepare rooms for our guests and appreciate guests' patience at busy check-in times. We apologize for the immediate need to close the pool and make repairs. We hope you will return to enjoy another stay with us and allow our staff to provide the experience you deserve at our location.

Thank you for your feedback, Requem. We apologize for the non-functioning phone and heater in your room. We will address these issues immediately and hope you will return to enjoy a worry-free stay at our hotel again.

Chris, We hope you will consider another visit to our hotel as the new owners improve the property. We appreciate your report of the issues in your room, which will be taken care of immediately. We look forward to seeing you again!

Thank you for the positive review, Felicia. We are glad to welcome guests to the Promenade in Seaside and look forward to sharing our hospitality with all our visitors! We hope you will enjoy staying with us again.

Thank you for your feedback, Mireya. We are sorry your visit to our hotel did not go as planned. We hope you will reach out to our team and let us know where we can focus our efforts to further improve the hotel's services. We hope to have another opportunity to provide a wonderful experience for you.