2/10 Sangat Buruk
Nathan
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
31 Des 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hi,
I would like to start by saying, I love emabassy suites hotels and usually our family always has a great experience especially being hilton.
This location is greatly suffering as we had multiple issues.
One and the worst issue was the couch in the living room our infant was sat on and fell through.
We then lifted up the cushions to find a laminated sign that said it was broken and to not use, how can you give a room to someone with broken furniture?
We alterted house keeping and her only response was yes I know when we told her it was broken.
When we told the front desk, her response was that they didnt think we would use the couch. We never used the fold out simply sitting on it, it was so broken our baby fell inside of it.
Second issue, which we were never told before checking in, but only recieved a letter at the door the next day after check in, was that the water was to be shut off the next day at 11am with no time of turning back on listed.
They were passing out gallons of water to guests at front desk complaining.
One of the elevators didnt even close all the way and I could actually fit my adult hand through it, which is a crazy hazard for all the kids around.
We checked out a day earlier than we had reserved.
Not to mention the happy hour snacks were stale crackers and brussel sprouts
Once we requested early check out, they let us know they are starting renovations, just didnt make any sense why this is happening during the busy holiday season.
Nathan
Menginap 3 malam pada bulan Desember 2025