"Booked this hotel due to shuttle bus from airport & restaurant for evening meal. However prior to arrival message advised that the shuttle didn’t run between 12 noon to 5:30pm and we were due in at 4pm! So had to find alternative transport to hotel. On arrival a Reception staff member was in the phone. There was no acknowledgement from that staff member or from another that came to reception, collected something and walked away. After the call ended maybe 5-10mins, we were welcomed to the hotel and check-in was smooth.
We did eat at the restaurant, limited menu but nice food. Given the choice of any table, empty at 7:30pm, but couldn’t sit at the one we pointed to as it was for four! At end of meal we asked for check, but had to ask again 10mins later and told, “yes it’s at the bar”. I guess the staff forgot to mention this. Decided not to then have a drink in the bar due to the sport on the TV which was loud.
Staff also very preoccupied with their cell personal cell phones, and after smoking break outside the restaurant window, returned to the bar taking off their coat from the serving side of the bar. It all seemed very unprofessional."
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