10/10 Sangat Bagus
Traveler terverifikasi
9 Jul 2018
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Second time bad surprise experience
This is my second time to stay in here.
i choose this hotel again, because before this second time, this is still the best hotel for me in cilegon.
But then on my second stay, i'm a bit surprise.
We requested for a 1 king bed size for our room, but suddenly the reception said that the kind bed size not available. they only have room with twin bed.
i started to chased her, because i didn't come by myself but with my family.
Then i try to tell her that i came with my husband, how come you ask us to sleep separately (i not told her yet that i came with my baby also, i want to see her response first).
but she still said that yes sorry, but the room is not available,,maybe we can help you to combine the bed.
i started to dislike her. then i said to her that i have to discuss with my husband first. of course he will be upset, because how come you ask us to sleep separately and we of course we have to make our baby sleep between us, that's why we only want the king size. i know that my husband will just say that we cancel the booking and ask for refund.
so before i signed everything for check in, i just left her and come to my family in the parking area. then he came with me also with our baby, and i just said to him that i don't want to continued the check in process. i just passed to my husband.
another surprise, the reception straight away give us a king bed size room.
and i said to my husband, what kind of game is this?she have to see my husband and baby first, funny thing at al
Traveler terverifikasi
Menginap 1 malam pada bulan Juli 2018