2 kolam renang outdoor, dengan kursi berjemur
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Ulasan untuk IL Mercato Hotel & Spa

4.5 out of 5
IL Mercato Hotel & Spa
Hadabet Om El Seed, Sharm El Sheikh, South Sinai Governorate

Ulasan

5,8
Penilaian 10 - Sangat Bagus. 4 dari 23 ulasan" "
Penilaian 8 - Bagus. 5 dari 23 ulasan" "
Penilaian 6 - Cukup Baik. 5 dari 23 ulasan" "
Penilaian 4 - Buruk. 2 dari 23 ulasan" "
Penilaian 2 - Sangat Buruk. 7 dari 23 ulasan" "

7,2/10

Kebersihan

6,6/10

Staf & layanan

6,8/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

6,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Abdessamad

Bepergian bersama teman
الفندق حلو بس بعيد على البحر و في غرف بعيدة على اللوبي
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Amna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was great! The staff were very friendly and accommodating to our needs. They listened and acted as per requests. The only downside was the food and people staying in the hotel. A lot of Russians, very noisy and loud but hotel staff acted on complaints put through by us. Service and people were nice, it was safe and they made an effort to help us with a surprise free of charge. Taxi’s nice and cheap and everything was nearby. Maximum travel was 20 minutes to Quad bikes. WiFi was good and worked in the hotel room, however did keep disconnecting but very easy to connect again. Facilities great, hot water to shower with.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Admin pada tanggal 22 Feb 2024
Dear Ms. AmnaThank you for choosing the IL Mercato Hotel & Spa for your holiday.We are glad to know that you enjoyed your stay with us.We take note of your feedback and will discuss it further with the team as we work to continue to enhance our services in the future.We look forward to welcoming you soon in our own traditional of warm and friendly hospitality.Yours truly,IL Mercato Hotel & Spa Team

8/10 Bagus

Teresa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La spa . C era un buon pacchetto
Menginap 1 malam pada bulan November 2023
Tanggapan dari Admin pada tanggal 22 Feb 2024
Dear Ms. Teresa,Thank you for choosing IL Mercato Hotel & Spa for your holiday.We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memoriesYours truly,IL Mercato Hotel & Spa Team

4/10 Buruk

Yvette

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan
Do not use the spa.
The massage service at the in house spa was terrible. When we were about to start O asked her whatnkind of massage O.was getting and she had no idea what I was asking. The masseuse was new bec all she did was put oil on me and used her elbows most of the time. Sometimes hard, sometimes soft, no consistency at all After 30 min she disappeared . I asked how long the massage was for and inwas told 50 min. I said what tym is it and they said oh pls go back . I said no thanks. It was a c r --py massage anyway. But they should have offered me my money back.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Admin pada tanggal 22 Feb 2024
Dear Ms. Yette, Thank you for choosing the IL Mercato Hotel & Spa and for taking a part of your valuable time to post this review. We apologize for the unacceptable behavior of some individuals of the team members. The third party, but we are able to control, we wish to hear you comments during the stay in order to have corrective action in this regard. We want to assure you that necessary action has been taken by hotel management. We hope to see you in the near future once again here to meet your expectations from all aspects next time. Yours truly, L Mercato Hotel & Spa Team

10/10 Sangat Bagus

Najib

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari Admin pada tanggal 22 Jul 2023
Dear Mr. NajibThank you for choosing IL Mercato Hotel & Spa for your holiday.We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memoriesYours truly,IL Mercato Hotel & Spa Team

10/10 Sangat Bagus

Riley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
First of all I must say that the property is amazing and deserves its stars. It is well maintained and has a well trained and polite staff. From the moment I arrived to the hotel I was welcomed by the hotel personnel. It was late into the night but I was checked in very fast and even provided with a nice plater with cheese and cold cuts. This is despite all restaurants being already closed. The next day was even better. I had a lovely breakfast, lunch and dinner. The food was never boring and it was of a great quality. The pool staff was amazing and played music all day long. The entertainment at the hotel is great. I was never bored. The staff at the hotel is just amazing and helpful. Everyone is smiling and ready to assist you in anyway possible. The hotel has a separate desk just in case you want to arrange scuba diving, parasailing, safari or trip to Cairo to see pyramids. Mr Mohamed is your man for it. The reception even helped me to rebook my ticket by allowing me to use its office. They also printed my boarding pass without extra costs. In the evening you can go out to do your shopping and eat outside if you want. I would recommend this hotel to anyone. I would like to thank all the hotel team members as you have made holiday amazing and memorable. Welcome to Sharm el Sheikh everyone.
Tanggapan dari Kareem Saied pada tanggal 9 Des 2022
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

2/10 Sangat Buruk

Christopher, Calgary

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The buffet was unimpressive and did not change. Quickly became repetitive. The area around the hotel has hallowed out - lots of empty stores.
Menginap 11 malam pada bulan November 2022
Tanggapan dari Kareem Saied pada tanggal 9 Des 2022
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

6/10 Cukup Baik

James, Barnsley

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The breakfast selection was good and staff were helpful in general. The cleaning staff were excellent. The hotel is a little remote with the area seeing better days. There are plenty of amenities close by - avoid the supermarket across the road as they charge tourist prices, especially for water and walk a block down to the fixed price supermarket. Plenty of ATMs and banks to exchange money. The polls are great - the spa and gym not so much. It was expensive and the staff were a little disrespectful and the service poor - the last part of our treatment was skipped for example and the Sauna time far too short. Drinks were expensive in the resort, as was the evening meals which I would miss and eat out. Some great options just a walk away.
Menginap 4 malam pada bulan September 2022
Tanggapan dari Kareem Saied pada tanggal 9 Des 2022
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

2/10 Sangat Buruk

Ahmed

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Very poor building and need maintenance, need a lot of staff professionals orientation and Customer service training…. Even the F&B needs a lot of to reach 4 starts hotel.
Menginap 1 malam pada bulan Agustus 2022

4/10 Buruk

Read

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s not as described there is no free airport shuttle
Menginap 2 malam pada bulan Agustus 2022

6/10 Cukup Baik

Eloise

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
La navette pour l aéroport est de 20 euros
Menginap 1 malam pada bulan Juli 2022

2/10 Sangat Buruk

Stéphane

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Don't go at this hotel. Staff are rude, no internet in room, not realy clean, realy noisy if your room is near from the other hotel. I have nothing nice to tell about this hotel.
Menginap 3 malam pada bulan Maret 2022

10/10 Sangat Bagus

Abdul

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Me and my family had a excellent stay at the hotel and spa the staff have been excellent the amenity very good
Menginap 7 malam pada bulan November 2021

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga dan anak
RECEPTION STAFF SO BAD
Menginap 2 malam pada bulan Agustus 2021

2/10 Sangat Buruk

Mohamed

Menginap 1 malam pada bulan Agustus 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ik heb erg genoten van mijn vakantie. Accomodatie was fantastisch! Ligging is ook absoluut niet ver van alle voorzieningen. Heerlijk. Echt een aanrader mensen.
Menginap 9 malam pada bulan Juli 2021

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Le spa
Menginap 9 malam pada bulan Juli 2021

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juli 2019

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Couldn’t go because of emergency sickness. Wouldn’t refund. Disappointing.
Menginap 8 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Juni 2019

2/10 Sangat Buruk

Morten

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dårligt mad, arrogant og lige glade personale - især i receptionen. Hotellet er slidt og der er støjforurening alle steder - højt musik ved pool, ved maden og i og omkring receptionen.
Menginap 7 malam pada bulan April 2019

6/10 Cukup Baik

mark

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
No quality control.
Nice building. Nice pools. Not expensive, But they have many issues regarding quality. Internet barely exists. Taxi service is expensive, driver safety can be terrible. Front desk is useless. They specialize in ignoring a guest who is standing in front of them. This could be a great hotel. But it is far from it now. Good luck to the new management.
Menginap 1 malam pada bulan April 2019
Tanggapan dari hassan pada tanggal 6 Mei 2019
thank you very much , we ensure you that we work hard to meet our clients expectations

8/10 Bagus

Marc

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2019