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Ulasan untuk Crowne Plaza Royal Victoria Sheffield, an IHG Hotel

4 out of 5
Crowne Plaza Royal Victoria Sheffield, an IHG Hotel
Victoria Station Road, Royal Victoria, Sheffield, England

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 452 dari 863 ulasan" "
Penilaian 8 - Bagus. 264 dari 863 ulasan" "
Penilaian 6 - Cukup Baik. 75 dari 863 ulasan" "
Penilaian 4 - Buruk. 33 dari 863 ulasan" "
Penilaian 2 - Sangat Buruk. 39 dari 863 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Claire

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Was not made to feel welcomed when arrived and was not been made aware that they would hold £50 from my bank card upon arrival. We have stayed at way more nicer/expensive hotels which have not asked up to do this. The room had 2 TVs but only 1 remote so when you switched one off the other came on. To watch you had to unplug a TV. The heating didnt work you had to phone up to get it put on despite there been a control in the room. The coffee machine didn't work and the cups was dirty. The floor was ridiculous unlevel felt like been on a boat. The window didn't close properly so was drafty . For the money we paid it was not worth it.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Achille pada tanggal 29 Apr 2024
Dear Guest, Thank you to have chosen our hotel for your recent stay in Sheffield.We were perturbated to learn from the front office team that our service did not met your expectation, and we are sorry about it.We discussed your feedback at great length with our Management Team, to ensure that these matters are addressed and rectified as soon as possible.Please rest assured that your experience is by no mean indicative of our standard of service.Once again, thank you for staying with us at the Crowne Plaza Royal Victoria and for being a loyal member of IHG Hotels and Resorts, and we look forward to welcoming you back again soon.Sincerely,Guest Relations TeamCrowne Plaza Royal Victoria Sheffield

6/10 Cukup Baik

Ahmed

Bepergian bersama teman
Disukai: Kebersihan
Was okay, was expecting a little more for the price I paid
Menginap 1 malam pada bulan April 2024
Tanggapan dari Emma pada tanggal 29 Apr 2024
Thank-you for taking the time to review your recent stay - I will ensure that this is shared with the team.

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great breakfast
Menginap 1 malam pada bulan April 2024
Tanggapan dari Emma pada tanggal 26 Apr 2024
Thank-you for your review

10/10 Sangat Bagus

Neil

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent all round - location is run down and a little way off the city centre(although railway buffs would find it interesting as it's at the site of the old Sheffielf Victoria station. The old station approach walls have displays connected to the hotel and station). The hotel is a superb place to stay not least because of the staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Emma pada tanggal 20 Apr 2024
Thank-you for taking the time to review your recent stay, We look forward to welcoming you back to the Crowne Plaza Royal Victoria

10/10 Sangat Bagus

Caroline

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel, friendly and helpful staff. Clean room, good sized bath - you can lay down it it and I’m 5’9”. So nice to have a bathroom that is for tall people. Great experience we will return
Menginap 1 malam pada bulan April 2024
Tanggapan dari Emma pada tanggal 14 Apr 2024
Thank-you for your review, I will ensure your feedback is shared with the team.

8/10 Bagus

Satbir

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Polite reception staff . Clean hotel. Clean rooms. Had 2 free bottles of mineral water one still one sparkling ready waiting for me. Plenty of tea bags and coffee and hot choc in the room. Nothing was too much trouble for any of the staff. When I got back from the Paul Weller concert at midnight it was boiling . Matthew at the front desk got me a pint of iced cold water to take to my room. What a gentleman. It’s little touches like this that can make a guest choose to stay again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Emma pada tanggal 13 Apr 2024
Thank-you for your review and I will ensure that your feedback is shared with the team

10/10 Sangat Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel not far from the train station. Great staff, they really went above and beyond to make our stay special.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Emma pada tanggal 2 Apr 2024
Thank-you for your review

2/10 Sangat Buruk

Baz

Bepergian bersama teman
Tidak Disukai: Fasilitas
Very expensive for tiny rooms. They even charge for parking which is beyond ridiculous given how expensive the rooms are. The lift was broken and we were allocated a room on the fourth floor !
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Emma pada tanggal 30 Mar 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza Royal Victoria Sheffield. Please know that your feedback is extremely valuable to us, and we will make sure to take on board your constructive comments which I am going to share with the management team

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We like the general area & walks available.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Emma pada tanggal 19 Mar 2024
Thank-you for your review

6/10 Cukup Baik

Ramon

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Reception team is very good, easy and friendly check in and out, great chatting with Klaudia on the check out. Dinning was slightly different, my starter (hake) was not good, had a smell of ammonia, didn’t eat as it didn’t seem to be in good condition, we didn’t get a check back on the starters and when I told the young waitress that the hake was not good, nobody checked with us and the issue didn’t get acknowledged or a simple apology was made, when I said that it had a ammonia smell and taste the reply was “ok”. My cousin’s main “aubergine” was hard to take of the skin, taste was good just a little under, no biggie there just some feedback. The rest of the meal was good, the chicken main and the desserts were very nice. Table maintenance was a little of hit and miss, at one stage we had 8 glasses on a table of 2 guests, doesn’t matter to be honest we just settled them on the side ledge for the rest of the meal, i hope you don’t take the comments as harsh, just honest feedback that I believe you should be aware of. For the money that you mark your restaurant up, needs a little better care Again thank you, reception team an absolute credit to your team (everyone we dealt with) and the hotel and facilities were very clean. Kind regards
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Emma pada tanggal 13 Mar 2024
Thank-you for taking the time to review your recent stay, all feedback is important to us to improve the service that we offer.I will ensure that your comments are shared with the Food and Beverage, I believe that your starter was cod and we did remove this from your bill. We hope to be able to welcome you back to the Crowne Plaza Royal Victoria on your next trip to Sheffield

10/10 Sangat Bagus

Lucy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were lovely. We had the suite with the bath in the room and it was great. We had a problem with the tv, the staff tried to fix it but couldn’t which was unfortunate but there were two tvs in the room anyway. They did apologise and gave us a complimentary bottle of champagne and two cocktails, they also refunded the parking for us. Great stay, will definitely return.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Emma pada tanggal 3 Mar 2024
Thank-you for your review

10/10 Sangat Bagus

Janet Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is wonderful, clean comfortable rooms. Incredible staff and amazing restaurants. I felt very comfortable there and would recommend. Only drawback is the area - although it is where many hotels are situated. It isn't the best area for walking, other restaurants, cafe's etc.
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Emma pada tanggal 4 Feb 2024
Thank-you for your review

8/10 Bagus

Rob

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Great hotel and service - Victorian Suite awful
Stayed as a large group attending an event at the arena, booked lots of rooms including the Victorian Suite. All the staff are amazing, the service is excellent and the bar etc are great…..most rooms are lovely except the suite which is dire!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Emma pada tanggal 29 Jan 2024
Thank-you for your review - I will ensure that your feedback is shared with the team

10/10 Sangat Bagus

Colin

Bepergian bersama teman
Nice clean hotel with polite and friendly staff. Had a nice stay
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Emma pada tanggal 28 Jan 2024
Thank-you for your review

8/10 Bagus

Latoya

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Emma pada tanggal 19 Jan 2024
Thank-you for your review

8/10 Bagus

stuart

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Emma pada tanggal 11 Jan 2024
Thank-you for your review

10/10 Sangat Bagus

Brian

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Emma pada tanggal 10 Jan 2024
Thankyou for your review

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Just average Hotel
Nice hotel and the greeting from the reception staff on check in and check out is exceptional. The rest is a little disjointed. The poor man on the bar was running around trying to get things sorted as the bar wasnt stocked up properly for him and this was only 3.30pm in the afternoon just simple things like no teaspoons for the coffee etc. The bedrooms are really cold and extremely noisey from road traffic outside I had very little sleep from the road traffic noise and that's with my window shut, a need for triple glazing is required. There were 4 of us staying in individual rooms and we all said the exact same. It could be a fabulous hotels with some changes made
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Emma pada tanggal 10 Jan 2024
Thank-you for taking the time to review your recent stay. I will ensure that your feedback is shared with the team to improve the service that we offer.

8/10 Bagus

David

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Emma pada tanggal 1 Jan 2024
Thank-you for your review

8/10 Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Emma pada tanggal 31 Des 2023
Thank-you for your review

10/10 Sangat Bagus

Desmond

Traveler bisnis, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recommended
Stayed at the hotel as part of an office Christmas night. Lovely room and amenities, beautiful hotel, friendly team and a decent price.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Emma pada tanggal 22 Des 2023
Thank-you for your review

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Emma pada tanggal 22 Des 2023
Thank-you for your review

4/10 Buruk

trevor

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Emma pada tanggal 18 Des 2023
Thank-you for taking the time to review your recent stay, I am sorry that something was not right. Should you wish to share your feedback so we can improve the service that we offer please do contact us.

6/10 Cukup Baik

Kin Chong

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Emma pada tanggal 14 Des 2023
Thank-you for taking the time to review your recent stay, and I am sorry that something was not quite right during your stay. Please do contact us with your feedback so that we can improve the service that we offer

10/10 Sangat Bagus

Tamar

Menginap 1 malam pada bulan November 2023
Tanggapan dari Emma pada tanggal 14 Des 2023
Thank-you for your revew

8/10 Bagus

David

Menginap 1 malam pada bulan November 2023
Tanggapan dari Emma pada tanggal 20 Des 2023
Thank-you for your review

10/10 Sangat Bagus

SAURAV

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
None
Menginap 1 malam pada bulan November 2023
Tanggapan dari E pada tanggal 30 Nov 2023
Thank-you for your review

10/10 Sangat Bagus

Sam

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Emma pada tanggal 18 Des 2023
Thank-you for your review

10/10 Sangat Bagus

Steven

Menginap 1 malam pada bulan November 2023
Tanggapan dari Emma pada tanggal 21 Nov 2023
Thank-you for your review

10/10 Sangat Bagus

Kamran

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a comfortable 2 night stay here. Rooms were nice and clean. Breakfast was good. Only negative is the traffic noise.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Emma pada tanggal 18 Nov 2023
Thank-you for your review

10/10 Sangat Bagus

Caroline

Menginap 1 malam pada bulan November 2023
Tanggapan dari Emma pada tanggal 5 Nov 2023
Thank-you for your review

10/10 Sangat Bagus

Lucy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Emma pada tanggal 2 Nov 2023
Thank-you for your review

10/10 Sangat Bagus

MICHAEL

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Emma pada tanggal 29 Okt 2023
Thank-you for your review

10/10 Sangat Bagus

Vikki

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Emma pada tanggal 29 Okt 2023
Thank-you for your review

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Emma pada tanggal 18 Okt 2023
Thank-you for your review

6/10 Cukup Baik

Kim

Bepergian bersama keluarga
Due to a booking problem (ours not the hotel). We thought our first room was really nice but on our 3rd night we were moved and our second room was terrible. Cold dirty-cobwebs in several area including several across the mirror which was also very dusty. Mood in the bathroom It was nota pleasant stay
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Emma pada tanggal 16 Okt 2023
Thank-you for taking the time to review your recent stay - I will ensure that your feedback is shared with the team

10/10 Sangat Bagus

Ruben

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Emma pada tanggal 16 Okt 2023
Thank-you for your review

8/10 Bagus

David

Menginap 2 malam pada bulan September 2023
Tanggapan dari Emma pada tanggal 4 Okt 2023
Thank-you for your review

2/10 Sangat Buruk

Monica

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Emma pada tanggal 3 Okt 2023
Thank-you for taking the time to review your recent stay. I am sorry that something was not right with your stay but as you have not left any feedback we are unable t address this for you. Should you wish t discuss further please contact us so we can investigate your concerns.

8/10 Bagus

Nigel

Menginap 1 malam pada bulan September 2023
Tanggapan dari Emma pada tanggal 27 Sep 2023
Thank-you for your review

10/10 Sangat Bagus

Frazer

Menginap 1 malam pada bulan September 2023
Tanggapan dari E pada tanggal 23 Sep 2023
Thank-you for your review

8/10 Bagus

Neil

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Emma pada tanggal 18 Sep 2023
Thank-you for your review

8/10 Bagus

Andrew

Menginap 1 malam pada bulan September 2023
Tanggapan dari Emma pada tanggal 15 Sep 2023
Thank-you for your review

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was easy, parking was plentiful, room was lovely and clean and well set out with plenty of light and plug sockets. Sohail the Restaurant Manager was a brilliant host and definitely in the right job. Definitely would book again without hesitation.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Emma pada tanggal 4 Sep 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

8/10 Bagus

Joseph

Disukai: Kebersihan
Lovely stay, old world charm from an ex railway hotel with modern touches and practicality. Beds very comfy and excellent linen/towels. Breakfast plentiful, good quality and nice choice Had a great stay, would stay again if back in Sheffield
Menginap 1 malam pada bulan September 2023
Tanggapan dari Emma pada tanggal 4 Sep 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

8/10 Bagus

Peter

Menginap 1 malam pada bulan September 2023
Tanggapan dari Emma pada tanggal 3 Sep 2023
Thank-you for your review

10/10 Sangat Bagus

Anna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We've stayed at this property twice and it's been lovely both times. The staff are attentive and friendly. The food is lovely. Wonderful dinner and breakfast. When we come to town we stay here every time. Definitely recommend
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Emma pada tanggal 2 Sep 2023
Thank-you for your review, I will ensure that your feedback is shared with the team. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

10/10 Sangat Bagus

Sanford

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Emma pada tanggal 23 Agu 2023
Thank-you for our review

10/10 Sangat Bagus

Peter

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Emma pada tanggal 22 Agu 2023
Thank-you for your arrival

10/10 Sangat Bagus

Keith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recommended
Nothing bad at all. Very pleasant experience all round.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Emma pada tanggal 19 Agu 2023
Thank-you for your review