Shenorock hotel guide. Independent hotel in Shenorock, New York

"The lodge needs a lot of upgrades. "

"Junibelle was so lovely and helpful. She was quick when checking in and helping me figure out the error with my reservation. Expedia & online suggested there was a hot-tub which was a big reason why i booked and it was not working which was a bummer."

"There were 2 reservations on file upon check in (one that I had previously cancelled) It took me over an hour to check in because the front desk agent Lloy-Ann and I had to make several phone calls to Expedia and Trip-In to try to figure out which one was the cancelled one or I was going to be charged for both reservations! No one could help us at Expedia! It was a horrible check in experience. Thankfully Lloy-Ann was extremely patient and extremely helpful throughout the whole process but there is no way that it should have taken that long and the Expedia agent was rude and lied to us on the phone about calling the hotel and cancelling one of the reservations (I made the request in the lobby and he never called in the hour's time that I was there). "

"It is very easy to hear conversations in other rooms and the hallway. The breakfast is passable but not much protein and they don't keep it stocked throughout the morning. The room itself was very nice and clean. The price was right. Check out a breeze."

"Good breakfast to start the day."

"safe choice, well located"

"There was absolutely no staff at the hotel when we arrived. The police came three separate times trying to locate the person in charge. At least five other customers were also waiting outside, some for more than 8 hours. Hotels.com eventually managed to contact the booking management company, only to discover that my reservation had never actually been made. Just don’t go."

"Overall decent for the low price point. But, I was disturbed twice, even though the “do not disturb” sign was hanging on my door. Both times staff walked directly in even with the sign hanging on the door knob. I find this to be unacceptable."

"We have stayed here often and have never been disappointed. Rooms and property are always spotless. Parking and access to local restaurants is great. Beds are comfortable and bathrooms are always clean. Breakfast is also great with special items like sausage gravy and biscuits, delicious danish, waffles as well as usual breakfast items. Overall experience is excellent. "