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Hotel Kapok Shenzhen Bay

4.5 star property
Chinese cuisine and fast WiFi await at this tranquil Nanshan retreat, where guests can relax in the garden, enjoy the rooftop terrace, or browse the library

Choose dates to view prices

Hotel Kapok Shenzhen Bay offers a peaceful Nanshan escape with Chinese dining at Xiao Nan Yanng restaurant and high-speed internet. Travelers appreciate amenities like a relaxing garden, rooftop terrace with views, and a well-stocked library.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is Rp2.539.506
Rp2.920.686 total
includes taxes & fees
23 May - 24 May

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 9 and older; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 280 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 280 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is Hotel Kapok Shenzhen Bay pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Kapok Shenzhen Bay?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Kapok Shenzhen Bay on 23 May 2026 start from Rp2.539.506, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Kapok Shenzhen Bay?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Kapok Shenzhen Bay?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Hotel Kapok Shenzhen Bay?

Checkout is at noon.

Does Hotel Kapok Shenzhen Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 300 per vehicle applies.

Where is Hotel Kapok Shenzhen Bay located?

Located in Nanshan, this luxury hotel is within 9 mi (15 km) of Window of the World, Shekou Ferry Terminal and Shenzhen Convention and Exhibition Center. Dengliang East Station is 18 minutes by foot and Houhai Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

7.0

Location

8.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 56 out of 115 reviews
Rating 8 - Good. 46 out of 115 reviews
Rating 6 - Okay. 7 out of 115 reviews
Rating 4 - Poor. 3 out of 115 reviews
Rating 2 - Terrible. 3 out of 115 reviews

Reviews

Verified

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Event and stay

Nice, clean hotel. Good value for money. Great shower! Only suggestion is the TV in the room should be bigger and have more English channels available. We held an event there and the big screen they have I. The ballroom is fantastic.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Mark

It was very nice
Stayed 5 nights in Jun 2024
Verified

6/10 Okay

Ling Hong

Liked: Staff & service
Not clean enough
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Sze Ching

Liked: Cleanliness, staff & service, property conditions & facilities
提供嬰兒床及嬰兒床圍欄，寶寶住得非常開心
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Pui Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
方便到春茧看演唱會
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Edgar

Y
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

HYOEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들도 친절하고 방이 매우 깨끗하고 아늑했음 어매니티도 나쁘지 않있고 드라이기가 다이슨이어서 좋았음 샤워가운이나 침구류도 고급져서 쾌적하게 쉬었음 침대옆에 핸드폰 충전기도 있어 세심한 배려가 느껴졌음
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

看演唱會最佳住宿

離春繭體育館很近 看演唱會的最佳住宿選擇
Stayed 1 night in Nov 2024
Verified

8/10 Good

LAI SHEUNG NORAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

欠缺高遠可見的招牌

原本一出地鐵站就可見到酒店、可惜沒有可見的招牌、入口是跟車路一齊、並不明顯,十分難找😅
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Verified traveller

Lyxhotell med stor frukost! Saknade kylskåp i rummet! Behövs i varmt och fuktigt klumat
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Dora

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed

The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

打高球值得去酒店

環境幽靜, 地方整潔
Stayed 2 nights in Feb 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

前台客服態度很差！

前台客服態度很差！不會再選擇入住！
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2018
Verified

8/10 Good

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
虽然不是正海景，但是位置还是不错的，浴室很棒！
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

really convenient location for concert-goers

the hotel was just right next to the concert venue and it was super convenient! on top of that, the staff was polite and the hotel room was very comfortable. it was a spacious room with quality amenities.
Stayed 1 night in Jul 2018
Verified

8/10 Good

ERic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

演唱會之選

整潔舒適
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ライブ会場の体育館に近くて安心

某有名アーティストの海外公演がこちらの近くのホテルの近くの体育館で行われ、宿泊に利用しました。綺麗でスタッフも応対が良く、安心して宿泊できました。
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Wai Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

地點一流

酒店在演唱會場館旁邊，地點一流，非常方便
Verified

8/10 Good

chanai

Liked: Room comfort

深センベイスポーツセンターに用事がある方にはオススメ

母と二人で利用しました。初めての中国本土で不安でしたが、快適に過ごせました。 ただ、カードトラブルで切れない事が一時発生したりと、若干のトラブルと、香港ドルから中華人民元へ両替をお願いしたら、女性の従業員の方はとても面倒そうに対応されましたが。笑 スポーツセンターでライブのある時には歩いて帰れてとても便利だし安全ですよ。 最寄りは駅のセブンイレブンですが、こちらもカード切れないし、スポーツセンターのケンタッキーもカード切れない日本人が多くて、現金は最低限にしたいと言う人も、交通費プラス二千円くらいはしておくのをおススメします。笑
Stayed 1 night in Mar 2018
Verified

8/10 Good

Almeida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Average

Rooms sizes was not what I expected!
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfort / Stylish / Friendly and helpful service. Nice restaurant. Great experience!
Stayed 1 night in Jun 2017
Verified

8/10 Good

Gianpietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Geat Hotel for a reasonable price

Geat Hotel for a reasonable price. Nice design with spacious rooms. Restaurant has excellent Food and Breakfast. Staff is very friendly and helpfull. Only sad thing is that they have a bar but do not use it. Drinks you can only have it by the bottle no matter if you want a beer or a Cognac. In the surroundings are big constructions, but I am sure once those are finished it will be a nice place to be. Good jogging possibilities and 300m from next Metro station.