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Sheraton Shenzhen Futian Hotel

5.0 star property
Guests find tranquility at both the indoor and seasonal outdoor pools before exploring the beautiful garden in this central Shenzhen retreat

Choose dates to view prices

Located in the heart of Shenzhen, the Sheraton Shenzhen Futian Hotel combines convenience with relaxation. Travelers love the on-site shopping mall and cafe, while the lush garden offers a peaceful escape. The 24-hour gym and pools keep guests active and refreshed.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is Rp2.115.064
Rp2.466.164 total
includes taxes & fees
7 Jun - 8 Jun

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About this property

Sheraton Shenzhen Futian Hotel

  • Luxury hotel near Shenzhen Convention and Exhibition Center
  • Located close to Coco Park Shopping Center and Shenzhen Civic Center, Sheraton Shenzhen Futian Hotel provides a shopping centre on-site, a coffee shop/cafe and a garden. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a 24-hour gym.
  • You'll also enjoy perks such as:
    • A seasonal outdoor pool and an indoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), express check-out and luggage storage
    • ATM/banking services, a banquet hall and meeting rooms
  • Room features
  • All 354 rooms offer comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with rainfall showers and deep-soaking baths
    • 32-inch LCD TVs with premium channels
    • Coffee/tea makers, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome

Rollaway/extra beds are available for CNY 373.0 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 218 per person
  • Rollaway bed fee: CNY 373.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Sheraton Shenzhen Futian Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

How much does it cost to stay at Sheraton Shenzhen Futian Hotel?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Sheraton Shenzhen Futian Hotel on 7 Jun 2026 start from Rp2.115.064, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Shenzhen Futian Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Shenzhen Futian Hotel?

Self-parking is free at this property.

What time is check-in at Sheraton Shenzhen Futian Hotel?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Sheraton Shenzhen Futian Hotel?

Checkout is at noon.

Where is Sheraton Shenzhen Futian Hotel located?

Located in Futian, this luxury hotel is within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Shenzhen Civic Center and Shenzhen Concert Hall are also within 2 mi (3 km). Gangxia Station is 5 minutes by foot and Shenzhen Convention and Exhibition Center Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 282 out of 603 reviews
Rating 8 - Good. 201 out of 603 reviews
Rating 6 - Okay. 75 out of 603 reviews
Rating 4 - Poor. 31 out of 603 reviews
Rating 2 - Terrible. 14 out of 603 reviews

Reviews

Verified

10/10 Excellent

Chi Cheong Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit old but overall clean and comfortable. Also well located.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant location I stay at frequently
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this location when in the city, and they are so kind and friendly there
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Charissa

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff and wonderful aervice
Stayed 2 nights in May 2025
Verified

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Stanley

Liked: Staff & service, amenities, property conditions & facilities
It was convenient and close to the subway. The staff was friendly room was comfortable.
Stayed 8 nights in Jun 2024
Verified

8/10 Good

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience Good location
Stayed 1 night in May 2024
Verified

10/10 Excellent

Lik Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Services by Sheraton

Overall service is very good.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

JIANRU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly. Location is great. Facility is good
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, amenities
Dated decors. We stayed in a panaoramic king bedroom and our friend stayed in a premier king bedroom. His bedroom looks newer and air condition works better. The breakfast buffet has an average variety. Hotel is conveniently located near lots of dining and shopping. Also walking distance to Futien train station.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

JIANRU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Staff are very friendly. Will definitely come back again
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

KEUNHWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you.

Nice staff and Nice Service. Thanks a lot.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s a Sheraton.

Great location next to public transport and in heart of business district. Comfortable hotel, although AC didn’t go below 20c and housekeeping inconsistent. Breakfast was good if you went early.
Stayed 1 night in Jan 2024
Verified

4/10 Poor

We Lin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Service was good and staff friendly. However my friend was coerced to provide good rating during check out. The cleanliness needs to greatly improve. I suffered bed bug bites on my arm.
Stayed 2 nights in May 2025
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located and convenient for dining and shopping. It’s a non smoking room, but it smells of smoke and mildew. Had a headache staying in the room with the smell, being a non smoker myself.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

SangMin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering that it is a 5-star rated hotel grade, the facilities and guest room interiors were overall very old, and even the strong smell of cigarette smoke when I first entered my high-class room (22nd Fl.) made my first impression very unpleasant.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing customer service

Impressive customer service. It is likely unprecedented for them having a guest that rented an ebike and had no where to park. I am impressed that they went out of the way to find a safe place for me to park. As Ebike wasn't allowed near the hotel lobby and they bothered to let their staffs know that there is this crazy guest with rented ebike so I am not stopped everytime I ride to the parking area.
Stayed 8 nights in Jul 2023
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms & well equipped with fantastic views. Rooms could do with a refresh but comfortable.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Honkit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good internet connection. Works for business calls
Stayed 1 night in Mar 2026
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great place in the Heart of Sz
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice Lobby and breakfast.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

CHENGWEI

Liked: Cleanliness, amenities, property conditions & facilities
Well-equipped bathroom amenities (though I brought my own).
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Shaun

Liked: Cleanliness, amenities, property conditions & facilities
Big, clean, spacious hotel
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow infrastructure

Excellent hotel with an amazing pol and gym
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

SIU TONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and enjoyable

Great
Stayed 1 night in Jul 2025