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Ulasan untuk Warren Lodge Hotel

3 out of 5
Warren Lodge Hotel
Church Square, Middlesex, Shepperton, England

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 179 dari 598 ulasan" "
Penilaian 8 - Bagus. 230 dari 598 ulasan" "
Penilaian 6 - Cukup Baik. 114 dari 598 ulasan" "
Penilaian 4 - Buruk. 47 dari 598 ulasan" "
Penilaian 2 - Sangat Buruk. 28 dari 598 ulasan" "

7,6/10

Kebersihan

8,0/10

Staf & layanan

7,2/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Bradley

Menginap 2 malam pada bulan April 2024
Tanggapan dari Sarah - Manager pada tanggal 29 Apr 2024
Thank you for taking the time to leave such an amazing review. I'm really pleased you had such a great stay. We look forward to welcoming you back again soon.

8/10 Bagus

Archie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I was in the annex rooms upstairs. The guy in the room beside me was on his phone on hands free from 12:30pm until 1:30am and I could hear his full conversation with his wife. The walls are just too thin. I could hear him going to the toilet at night also. - Try to get a room inside the actual hotel would be my advice.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Sarah - Manager pada tanggal 28 Mar 2024
Thank you for your latest review. Our apologies for any noise issues you experienced on your latest stay. If you ever have issues with noise please contact the night porter so he can speak to the guest concerned. Thanks again. We very much look forward to welcoming you back again soon.

8/10 Bagus

Archie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Sarah - Manager pada tanggal 16 Mar 2024
Thank you for another great review. We look forward to welcoming you back to the hotel next week. I hope you have a lovely weekend.

8/10 Bagus

Archie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very spacious room. Good shower above the bath. Towels provided daily. Oil filled radiator available. Bed sheets changed daily. Lots of cupboard room for hanging clothes, and plenty of drawers for storing items.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Sarah - Manager pada tanggal 8 Mar 2024
Thank you for your amazing review. It's always lovely to see you back in the hotel and we will forward to welcoming you back again next week.

8/10 Bagus

Doug

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
While the hotel is a little 'tired' the owners are in the middle of refurbishment. The room and bathroom were clean and two minor issues, once pointed out, were dealt with quickly. All the staff were lovely with nothing too much trouble. Including the excellent maintenance team. The food was very good and served up piping hot. They even allowed us access to the restaurant at a time it was unusually closed so we could have a meal with friends we hadn't seen for years. Excellent customer service. We look forward to staying with them again and seeing the completion of their renovations.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Sarah - Manager pada tanggal 2 Mar 2024
Thank you for taking the time to complete a review after your recent stay with us. I'm pleased you had a great stay and the staff helped make it special. We look forward to welcoming you back again soon.

10/10 Sangat Bagus

Paul

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Staff are very welcoming,friendly, helpful with a high standard of customer relations. Everywhere you see is very clean and organised.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sarah - Manager pada tanggal 26 Feb 2024
Thank you for another great review. We very much look forward to welcoming you back again soon.

4/10 Buruk

Catherine

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Room was clean. Very basic and in much need of an update. Extremely uncomfortable bed and pillows. Will not be returning.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sarah - Manager pada tanggal 22 Feb 2024
Thank you for taking the time to leave a review. The hotel is under new management and we have exciting plans for refurbishment and review of all the service in the hotel. Hopefully you will try us again later in the year. It's an amazing location by the river in summer. Thanks again.

10/10 Sangat Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great value
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sarah - Manager pada tanggal 22 Feb 2024
Thank you for your amazing review. I'm really pleased that you found the hotel good value for money. Hopefully you will find a reason to visit us again very soon.

10/10 Sangat Bagus

Sue

Disukai: Kebersihan, staf & layanan
Always reliable rooms and sevice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sarah - Manager pada tanggal 8 Feb 2024
Thank you for your amazing review and continued business at the hotel. It's always a pleasure to welcome you back. We look forward to your next stay.

8/10 Bagus

Sergejs

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sarah - Manager pada tanggal 21 Mar 2024
Thank you for taking the time to leave a review after your recent stay. I'm glad you enjoyed your stay at the hotel. There's lots to do in the area so hopefully you will find a reason to visit us again soon.

8/10 Bagus

Alistair

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Jan 2024
Great location for me. Room was very nice and had all the utilities you would expect. Staff always very helpful
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sarah - Manager pada tanggal 4 Feb 2024
Thank you for your review. I'm really pleased you enjoyed your stay and found the staff helpful. Hopefully we will have the pleasure of welcoming you back again soon.

10/10 Sangat Bagus

Johnny

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Brilliant
Great spot to have a hotel view was excellent brilliant location needs updating tho
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sarah - Manager pada tanggal 4 Feb 2024
Wow, amazing review, thank you so much for you great feedback. Hopefully you will find a reason to visit us again over the summer months so you can really benefit from our idyllic river location.

2/10 Sangat Buruk

Zoe marie

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
overpriced for what we had
Our pillows smelt of someone’s greasy head, so hadn’t been washed from previous people, bathroom tap constantly trickling and tap turns around , and toilet didn’t flush properly, breakfast was ok but overpriced for a small plate, and it was so quiet when eating some gentle background music would be nice so we couldn’t here the other people eating and their conversations, young staff were lovely, overall we won’t be back.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sarah - Manager pada tanggal 4 Feb 2024
Thank you for your review. Please accept my apologies for the issues you experienced. I will be investigating the issues that you experienced in the room with our maintenance and housekeeping team. We have recently started managing the property so there will be lots of changes over the forthcoming months. Feedback is crucial. Thanks again.

10/10 Sangat Bagus

Paul

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very happy with our stay, all the staff we met were very friendly, helpful and welcoming. We had a very tasty breakfast. Our bedroom was very clean with comfortable beds in our family room
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sarah - Manager pada tanggal 25 Jan 2024
Thank you for your amazing review. It's lovely that you had such an great stay with us. There's lots to do in the area for families including 3 theme parks and a short train journey into London so hopefully you will find a reason to visit us again very soon.

6/10 Cukup Baik

Christine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Well located for the area we were visiting, free parking on site and nearby. good rate via Expedia. We were given a room at the top of the building with a lovely river view which was a bonus. Room was basic but clean and functional. Good shower pressure but hard to adjust temperature as the control was really stiff. Breakfast was really nice. Full English was hot and well cooked. Overall it was decent value For the price we paid.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sarah - Manager pada tanggal 14 Jan 2024
Thank you for your review. I'm really pleased that you enjoyed our idyllic location and breakfast. Hopefully you will find a recent to visit us again soon.

6/10 Cukup Baik

Donald

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The staff were superb and very friendly. The room was not clean clean. It was not noise proof. Hardly got ant sleep due to a very noisy couple in the next room
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sarah - Manager pada tanggal 14 Jan 2024
Thank you for taking the time to leave a review. It's always lovely to read such great comments about the staff. Our apologies for any noise issues. If you stay with us again and have any issues please call Reception and they will sort out any problems for you.

6/10 Cukup Baik

Ryan

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Lovely receptionist very friendly. Decor is very dated, windows didn’t open in the room. Shower curtain was half way in the bath so liked to stick to you. I think the owners should stay in all rooms and then they can see for themselves.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sarah - Manager pada tanggal 25 Jan 2024
Thank you for your review and for letting us know about the shower curtain. I've added that to the list for the maintenance team. We are a new management team and have exciting plans for the refurbishment of the hotel so hopefully we will see you again in the future.

10/10 Sangat Bagus

anthony

Disukai: Kebersihan, staf & layanan, fasilitas
I had a budget travellers room but something for everyone. Wonderful Thameside location. Cheerful helpful staff
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sarah - Manager pada tanggal 25 Jan 2024
Thank you for your amazing review. It's lovely that you enjoyed the hotel's idyllic location and found the staff helpful. We look forward to seeing you again in the future.

8/10 Bagus

Gary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sarah - Manager pada tanggal 25 Jan 2024
Thank you for taking the time to leave a review after your recent stay with us. I'm pleased you enjoy your time at the hotel. Hopefully we will see you again soon.

4/10 Buruk

ray

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sarah - Manager pada tanggal 25 Jan 2024
Thank you for your review. If there was anything in particular that you feel would have made your stay more enjoyable please feel free to contact me.

8/10 Bagus

Kim

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Lovely location. Property a little tired with decoration and furniture quite dated. This reflected in the price that we paid though. Breakfast was really good and good quality produce used in cooked breakfast we had. Would stay again and recommend to others.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sarah - Manager pada tanggal 25 Jan 2024
Thank you for leaving a review after your recent stay. I'm glad you enjoyed your breakfast with us and the great location of the property. Hopefully you will find a reason to visit us again soon.

4/10 Buruk

Richard

Menginap 3 malam pada bulan November 2023
Tanggapan dari Sarah - Manager pada tanggal 25 Jan 2024
Thank you for taking the time to leave a review. My apologies if there were issues during your stay. We are a new management team have have exciting plans for the refurbishment of the hotel. Hopefully in the future we will see you again.

8/10 Bagus

Jane

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sarah - Manager pada tanggal 25 Jan 2024
Thank you for taking the time to leave a review after your recent stay with us. If there was anything in particular that would have made your stay more enjoyable please let me know. Hopefully we will see you again in the future.

10/10 Sangat Bagus

Kelly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
OK-good for value for money
Great for the money. Good location. Clean room but no remote for TV (not a big deal) taps soooooo slow! Bed bit soft and worn. Very shabby furniture and fittings BUT saying all that it was warm and comfortable and full filled our needs. Just giving an honest review.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Lester

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I would stay again good value for money
I have seen some of the other reviews. Yes this is an older property and some parts are a tired but it is clean, comfortable and at the price with breakfast, free parking good WiFi it is very good value for money. I would stay here again and all the staff were friendly.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Keith

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pleasantly located hotel on a quiet backwater of the Thames with convenient parking. Bar and restaurant serving dinner with good selection of meals and full cooked breakfast. Functional room with all necessary amenities. The floors were a bit creaky with a little noise from other rooms but not a big issue and very comfortable bed.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Carl

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Archie

Disukai: Kebersihan
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Mark

Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

KRISTINA CATHERINE ANNE

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Le mejor del mundo. Ese habitación es absolutemente magnifico. Ofrecen desayuno y ademas, hubo un bar. Gracias, Warren Lodge!

8/10 Bagus

Keith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Charleigh

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Dave

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Wet
Lovely staff nice meal beer expensive room a bit grubby
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Richard

Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

David

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Joe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Birthday treat
Very comfortable bed. Very friendly staff. Would stay again
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Angela

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The location is beautiful and my room was large and well appointed but the building needs an upgrade from old fashioned decoration and some lack of maintenance. Staff were pleasant
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

James

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Leticia Antonieta, National City

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed the garden grounds and walkable area on the way to the shops. Beautiful boat launch behind the Inn with plenty of benches. Food was excellent. Very close to airports. I will return and recommend. Lots of history.

10/10 Sangat Bagus

Caryn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very Quaint! Friendly staff
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Katarina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

MISS

Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Christopher

Bepergian dalam rombongan
Disukai: Staf & layanan
The hotel is very welcoming and the staff are lovely. However, it does need some maintenance. We were in the annexe part and the door was hard to close. One day when we returned we found our door open as the cleaner had obviously not closed it properly.
Menginap 4 malam pada bulan September 2023

10/10 Sangat Bagus

Josephine

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Margaret

Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Mark

Traveler bisnis
Tidak Disukai: Staf & layanan
Average
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

James

Disukai: Kebersihan
Ok hotel, but lukewarm shower a letdown.
Standard facilities, but the rooms are a bit tired with much wear and tear. Shower was warm enough but not hot at any point.
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Andy

Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

4/10 Buruk

Susan

Tidak Disukai: Staf & layanan, kenyamanan kamar
Dissapointing stay
The bathroom is a mine field, slipped a few times in the bath taking a shower, on stepping out of the shower stepping onto a mat there was no anti slip tiles also slipped very dangerous ( perhaps a risk assessment should be done ) The toilet had not been cleaned properly underneath the seat was as a disgrace... No plug sockets either side of the bed for chargjng my phone the only double socket available was by the dressing table. One of which was covered by the dresser.. Also the bed kept moving as i sat or leaned against it ....and not very comfortable...left with back ache.. I waited 25 min for dinner and when it came the skin on fries were burnt to a crisp..the food was unappetising and tasted bland.... There was no etiquette or customer service , i was not asked did i enjoy the meal to which i would of told them about the chips however it was very clear to see they were burnt as i had left them on the plate.....it was just taken away . I thought prices were far to expensive ive stayed in many a hotel and these are quite steep .... On arrival the guy on reception was on the phone and doing stuff on the computer i waited a few minutes while he was sorting things out which i undestand what needs to be done however there was no apology.. I needed reception a few times no one was available i had to call for attention.....parking is a nigmare .....
Menginap 3 malam pada bulan September 2023