Hotel dekat Silk Street Market

"not bad"

"it is a design property in the downtown centre, which is convenient. However, the signage, in particular inside the room is terrible. It takes time to work out what button is for what. It is not internationally standardised but a uniquely designed and developed most likely by the hotel. And that is the problem. Guests tend to be tired after flight and just want to settle in and relax. Yet, it takes ages to work out how the buttons work and are responsible for what, which can be frustrating....

"Excelente hotel. Muy limpio personal muy atento y te ayuda con cualquier necesidad quetengas. Suoer buena ubicación"

"We had a fantastic stay. The hotel was modern, very clean and had good amenities. It also has a great location within walking distance of Sanlitun other malls and the CBD. Most importantly the service was impeccable in all areas - housekeeping, breakfast and concierge, with Josie and the team at reception especially helpful with all our needs and regarding our questions about activities in Beijing."

"Beautiful hotel, lovely staff - felt worth the price."

"If you want to treat yourself and sleep in luxury stay here. This is one of the best hotels in the area. Access to stores is unmatched. The rooms are spectacular and worth every penny."

"Good"

"The service was not attentive enough. Staff did not proactively assist with luggage when I was leaving, and customers were not greeted in the hallway. The lobby was chaotic, and staff did not provide clear instructions. During checkout, staff did not notice that the fee had already been prepaid and tried to charge me again. Terrible customer experience considering it is a 5 star hotel. Room is clean with pleasant smell."

"Great hotel"

"Beautiful breakfast and helpful staff."

"For an international type hotel, hardly anyone spoke English. I understand I am in another country but we had to use a translating app to get the simple questions answered. During our stay, there was a lot of rain. It was noted in the gym and the lobby the roof was leaking significantly. Other than that this day was good the beds were comfortable and the hotel was near enough to everything that it made our overall stay enjoyable and would come here again."

"Locatie van het hotel is geweldig. Personeel is super vriendelijk en behulpzaam. Het ontbijt is elke dag super, veel keuze Minpunt in de kamer, het douche hok is verouderd, schimmels enzo en de vloerkleed vlekkerig. Voor de rest geweldige 9 dagen in Beijing."

"Check in bermasalah....kamar belon ready 1 kamar padahal sudah jam 6 malam"

"The pillow is too soft perhaps the hotel can provide combined pillow, soft and hard"

"Exceeded my expectations. The manager was very good."

"The service was exceptional and especially the concierge Sky was amazing"

"Food and drinks at the bar were very good. Stayed 4 nights but recommend no more than 2 other guest were extremely rude. Receptionist double charged me even after I told her I payed in advance but I did not have an active eSIM at the time so wasn’t able to show proof and she stated that on her end it showed that I had not payed and took 2 days to get the refund back once I had internet service. Rooms were not cleaned I only noticed because I dropped something and looked under the bed and it was...