Dear Kenji, --Greetings. ---We are disheartened to know you did not enjoy your overnight stay at our hotel, and we regret any shortfall in our product offerings, services or facilities that you might have expected during your stay. –We are sorry for the disappointment caused to you by the unavailability of soap bars during your stay. --Regrettably, due to recent floods in China, we humbly admit the supply and transportation chains were disrupted and we were unable to receive the procured amenities on time. We seek your kind understanding in this matter. ---Regrading your feedback about plastic bottles of mineral water, please be advised in our go-green efforts and achieving our sustainability goals as responsible lodging operators whereby there are tremendous amount of plastic or paper waste generated by this industry daily, we do not provide our guests with bottles of mineral water. However, we place a water filter and dispenser appliance in every room. Following your feedback, we have checked the 8th level room you stayed in, and the water dispenser was available in the room. --As you may already know, this centrally located property was acquired in early 2024 by The Ascott Limited, and we are carrying out refurbishment works and eventual rebranding plans as part of our improvement works for this property.Thank you for giving us the pleasure and privilege of hosting you at our hotel. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Justin, --Greetings! ---Thank you for choosing Hotel Gin Bugis Singapore for your recent holiday in our city-state. ---All of us are delighted you had a fabulous 2 nights stay with us. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! ---We would like to take this opportunity to share that this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in early 2024.As you may have realized we are carrying out refurbishment works at our newly acquired hotel, and we are indeed heartened to learn that the works did not distract you from enjoying your stay with us. Thank you for your gracious understanding and patience while we work on our improvement plans for this centrally located property! --It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. –We are at your service, and we wish you well. –Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Michael, --Greetings from your friendly team at Hotel Gin Bugis Singapore. ---Thank you for choosing our centrally located hotel for your recent holiday in our city-state and for leaving us a perfect-rated review for your experience staying with us. --We are delighted you and your lovely partner had a fabulous 2 nights stay with us! --As you may have realized we are carrying out refurbishment works at our newly acquired hotel, and we are indeed heartened to learn that the works did not distract your lovely partner and you from enjoying your stay with us. ---Thank you for your gracious understanding and patience while we work on our improvement plans for this centrally located property! --It has truly been our great pleasure and privilege to have been of service to you and your lovely partner, and all of us earnestly look forward to welcoming you back. –Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Alan, --Greetings from Hotel Gin Bugis Singapore. –We deeply regret to learn you did not fully enjoy your 8 nights stay at our hotel and we apologise for the disappointment caused to you by our cleaning schedule. –Please allow us to clarify as we would like to let all our potential guests know about our services and facilities before they decide to make their reservations because we understand our cleaning schedule may not be ideal for some guests’ stay requirements or preference, information on our housekeeping schedule is stated at the lower end of our property’s storefront on Expedia website under “Property Amenities – Guest Services”. We seek your kind understanding in this matter and we sincerely hope our cleaning schedule will not deter you from staying with us again. –As you may have realized we are carrying out refurbishment works and eventual rebranding plans for this property due to the recent acquisition of this hotel by The Ascott Limited. ---All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our newly acquired hotel and we earnestly hope to welcome you back. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Bernd, --Greetings from Hotel Gin Bugis Singapore. –We deeply regret to learn you and your son did not fully enjoy your stay at our hotel and we apologise for the disappointment caused to you. –We are sorry to learn the size of the 16sqm room distracted you and your son from having a wholly enjoyable and comfortable stay with us. Please allow us to share as we want of guests to know about the size of our various room types before they decide on their stays as we know our rooms may not be ideal for some guests' stay requirements or preference, information on the size of each room type is stated on Expedia website at the respective room category. We seek your kind understanding in this matter. –Please allow us to share that this centrally located property was acquired in early 2024 by The Ascott Limited, the lodging arm of Capitaland Investment. As part of our improvement plans, we are carrying out refurbishment works at the property as advised on our property’s landing page on Expedia website under the section “Policies - Renovations and Clousres”. --All of us earnestly hope to welcome you and your son back, perhaps after the improvement and rebranding works are completed. –We are at your service, and we wish both of you well. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Naomi, --Greetings from Hotel Gin Bugis Singapore. –Thank you for taking the time to review your recent stay at The Ascott Limited’s recently acquired hotel. --We are delighted you had a pleasant stay at our centrally located hotel, and you found our hotel's central location with easy accessibility to many eateries, the bustling neighbourhood of Bugis and various public transport options convenient. --As you have realized we are carrying out refurbishment works and eventual rebranding plans at our newly acquired hotel, and we are indeed heartened to learn that the works did not distract you from enjoying your stay with us. Thank you for your gracious understanding and patience while we work on our improvement plans for this property! ---All of us have truly enjoyed being of service to you and we look forward to welcoming you back in the future. –Thank you for your valued support. --Kind regards, --The management of Hotel Gin Bugis Singapore

DearGreetings! --Thank you for taking the time to review your recent stay at our hotel. We are delighted you and your lovely wife enjoyed your 3 nights stay with us and you like our hotel’s location due to its proximity to many eateries, shopping malls and public transport options. –As you may already know, this centrally located property was acquired in early 2024 by The Ascott Limited, the lodging arm of Capitaland Investment. –As part of our improvement plans for this hotel, we are carrying out refurbishment works and eventual rebranding plans for this property; and all of us are relieved these works did not distract you and your wife from having a great stay with us. Thank you for your kind understanding and patience while we work on our enhancement plans for this centrally located property! --It has truly been our great pleasure and privilege to have been of service to you and your lovely wife. --All of us earnestly look forward to welcoming you and your wife back. –We are at your service, and we wish both of you well. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Sam, Greetings from Hotel Gin Bugis Singapore.We are glad you had a great stay with us, and you find our hotel's central location with easy accessibility to many eateries and various public transport options convenient. As you may already know, this centrally located property was acquired in early 2024 by The Ascott Limited, the lodging arm of Capitaland Investment.As part of our improvement plans for this hotel, we are carrying out refurbishment works and eventual rebranding plans for this property; and all of us are relieved these works did not distract you from having a great stay with us. Thank you for your kind understanding and patience! It has truly been our great pleasure and privilege to have been of service to you and we eagerly look forward to welcoming you back.We are at your service, and we wish you well.Kind regards,The management of Hotel Gin Bugis Singapore

Dear Kiyomi, --Greetings from your friendly team at Hotel Gin Bugis Singapore. ---We are delighted you had a great 2 nights stay with us, and you liked the ambiance and cleanliness of our centrally located hotel. --We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in early 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. –It has been our pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back, perhaps after the refurbishment and rebranding works are completed. –We are at your service, and we wish you well. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Arif, --Greetings from Hotel Gin Bugis Singapore. ---We are glad you had a pleasant stay with us, and you find our hotel's central location with easy accessibility to many eateries, malls and various public transport options convenient. –As you have kindly mentioned, we are carrying out refurbishment works for this centrally located property as part of our improvement and rebranding plans for this hotel which was acquired by The Ascott Limited in early 2024. We are truly grateful for your kind patience and understanding about the work being carried out. ---It has been our pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back, perhaps after the refurbishment and rebranding works are completed. –We are at your service, and we wish you well. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Amy Teo, --Greetings. –Thank you for taking the time to leave us this perfect rated review on your recent stay at our centrally located hotel. --We are delighted you and your friend had a wonderful stay with us. --We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in early 2024. As part of our improvement plans, we are carrying out refurbishment works and eventual rebranding plans for this property. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you and your friend at our newly acquired hotel. We earnestly look forward to welcoming both of you back, perhaps after the refurbishment and rebranding works are completed. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear KOJI, --Greetings. –Thank you for reviewing your recent stay at Hotel Gin Bugis Singapore. --All of us are thrilled to learn you had an enjoyable and comfortable 2 nights stay with us, and you found your stay to be of good value. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in early 2024. As part of our improvement plans, we are carrying out refurbishment works and eventual rebranding plans for this property. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our newly acquired hotel. We earnestly look forward to welcoming you back, perhaps after the refurbishment and rebranding works are completed. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear KWAN HA, --Greetings and thank you for reviewing your recent stay at this centrally located hotel. --We deeply regret to learn you did not enjoy your recent 6 nights stay with us and we are truly sorry for the disappointment and discomfort caused to you. –We understand you provided your valuable feedback on the post-stay survey you sent us, and we sincerely hope we have adequately addressed the various matters you have kindly shared in the survey and this review. –We are truly sorry for the discomfort and disappointment you experienced with our team member’s service at the check-in process; and we assure you our Guest Service Manager will investigate, counsel our team member concerned and write to you to on his investigation. –We are truly appreciative of your valuable and candid feedback as it allows us to know how our guests feel when they stay with us, and it allows us to seek improvements in the areas we lack. –All of us sincerely hope you will give us another chance to welcome you back as we truly wish to create a better stay experience for you and recover your trust in our service. –We are at your service, and we wish you well. –Sincerely, -- The management of Hotel Gin Bugis Singapore

Dear David, --Greetings. –Thank you for reviewing your recent stay at Hotel Gin Bugis Singapore. --All of us are thrilled to learn you had an enjoyable and comfortable stay with us. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in early 2024. As part of our improvement plans, we are carrying out refurbishment works and eventual rebranding plans for this property. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our newly acquired hotel. We earnestly look forward to welcoming you back, perhaps after the refurbishment and rebranding works are completed. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear HIDEO, --Greetings from Hotel Gin Bugis Singapore!Thank you for choosing our hotel for your recent holiday in Singapore. ---We are glad you had an overall pleasant stay with us. --We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. --We sincerely thank you for giving us the pleasure and privilege of hosting you at our hotel and we do hope to welcome you back. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Kia Boe Mary, --Greetings! ---Thank you for choosing Hotel Gin Bugis for your recent holiday in Singapore. –We are glad you had a pleasant stay at our centrally located hotel.--We are very grateful for your heartwarming compliment for our team’s service. Thank you for your graciousness! --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our newly acquired hotel and we earnestly hope to welcome you back. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Michael, --Greetings! ---Thank you for choosing Hotel Gin Bugis for your recent holiday in Singapore. –We are glad you had a pleasant stay and you found our hotel’s central location convenient. --We are sorry to learn the size of the 16sqm room distracted you from having a wholly enjoyable and comfortable stay with us. Please allow us to share as we want of guests to know about the size of our various room types before they decide on their stays as we know our rooms may not be ideal for some guests' stay requirements or preference, information on the size of each room type is stated on Expedia website at the respective room category. We seek your kind understanding in this matter. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; and we are currently carrying out refurbishment works and eventual rebranding plans for this centrally located hotel. We seek your kind understanding and patience while we work on our plans and rebranding of this property. –All of us sincerely thank you for giving us the pleasure of hosting you at our newly acquired hotel and we earnestly hope to welcome you back. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear John, --Greetings from Hotel Gin Bugis Singapore. –We are heartened to learn you had a pleasant stay at our centrally located hotel. –We would like to take this opportunity to share that this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in early 2024. As part of our improvement plans, we are carrying out refurbishment and rebranding works at this centrally located property. --All of us have truly enjoyed being of service to you and we do hope to welcome you back in the future. –Thank you for your valued support. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Shu Man, --Greetings. --Thank you for taking the time to review your recent stay at Hotel Gin Bugis Singapore. –We are glad you and your lovely partner had a 2 nights pleasant stay with us. ---As you may already know, this centrally located property was acquired in early 2024 by The Ascott Limited, the lodging arm of Capitaland Investment, and we are carrying out refurbishment works and eventual rebranding plans for this property. ---Thank you for giving us the pleasure and privilege of hosting your lovely partner and you at our hotel. –All of us earnestly hope to welcome you and your lovely partner back, perhaps after the refurbishment and rebranding works are completed. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Diego, --Greetings from Hotel Gin Bugis Singapore.We deeply regret to learn you did not enjoy your 3 nights stay at our centrally located hotel and we are sorry for the disappointment caused to you and your friend. --Please allow us to share that this hotel was acquired by The Ascott Limited this year. As part of our improvement plans for this strategically located hotel, we are carrying out refurbishment works and eventual rebranding of this property. We seek your kind understanding in this matter, and we truly appreciate your feedback as it is useful for our improvements plans for our service and products. ----We sincerely thank you for giving us the pleasure of hosting you and your friend at our hotel and we earnestly hope you will give us a chance to welcome you back. --Once again, we apologise for the disappointment you and your friend experienced. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear John, --Greetings from Hotel Gin Bugis Singapore. --We are glad you and your lovely wife had a pleasant stay with us, and you find our hotel's central location with easy accessibility to many eateries, malls and various public transport options convenient. --We would like to take this opportunity to share that this centrally located hotel was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. As such, we are carrying out refurbishment works and eventual rebranding of this property. ---All of us truly appreciate meaningful feedback as it allows us to improve our product offerings and service standards. ---It has been our pleasure and privilege to have been of service to you and your lovely wife. We earnestly look forward to welcoming both of you back. --Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Anja, --Greetings! --Thank you for choosing Hotel Gin Bugis for your recent visit to Singapore and for letting us know you found your stay to be of good value. --We are delighted you and your lovely family had a great 4 nights stay with us, and you like our hotel's location due to its easy accessibility to many eateries, shopping malls and various public transport options, --We would like to take this opportunity to share as this property was acquired by The Ascott Limited in JAN 2024; and we are carrying out refurbishment works and rebranding this centrally located hotel. --All of us shave truly enjoyed being of service to you and your lovely family. We look forward to welcoming all of you back. --We are at your service, and we wish your lovely family and you well. --Kind regards, --The management of Hotel Gin Bugis Singapore

DearGreetings from Hotel Gin Bugis Singapore. ---Thank you for choosing our centrally located hotel for your recent holiday in our city-state and for your high recommendation. --We are delighted you had a wholly enjoyable and comfirtable stay with us,. --We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. –It has been our pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back, perhaps after the renovation and rebranding works are completed. –We are at your service, and we wish you well. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Terence, --Greetings! --Thank you for taking the time to review your recent stay at our hotel. ---We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. –We note that you an your lovely partner are currently staying with us and we sincerely thank you for your valued support. --Please be assured your stay experience is very important to us. If there is anything we can do to assist you and your partner, please do not hesitate to let us know as we would be most glad to be of assistance to you. It is truly our great pleasure and privilege to be of service to you and your lovely partner. We are at your service, and we wish both of you well. Kind regards,The management of Hotel Gin Bugis Singapore

Dear Nonoka, --Greetings from Hotel Gin Bugis Singapore. –We are delighted you had a wholly enjoyable and comfirtable stay at our centrally located hotel. –We would like to take this opportunity to share that this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. As part of our improvement plans, we are carrying out refurbishment and rebranding works at this centrally located property. --All of us have truly enjoyed being of service to you and we look forward to welcoming you back in the future. –Thank you for your valued support. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Hugo Joseph, --Greetings from Hotel Gin Bugis Singapore. –We are delighted you and your lovely wife had a great stay with us and you found our hotel's proximity to the vibrant neighbourhood of Bugis where there are 02 shopping malls, many eateries and various public transport options convenient. ---We would like to take this opportunity to share that this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. As part of our improvement plans, we are carrying out refurbishment and rebranding works for this centrally located property. ---All of us sincerely thank you for giving us the great pleasure and privilege of hosting you and your lovely wife at our hotel and we truly look forward to welcoming both of you back in the future. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Arif, --Greetings. Thank you for taking the time to review your 2 nights stay at this centrally located hotel and for letting us know you had an overall pleasant stay. –We would like to take this opportunity to share that this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in early 2024.As part of our improvement plans, we are carrying out refurbishment and rebranding works for this property. --We sincerely thank you for giving us the pleasure and privilege of hosting you at our newly acquired hotel and we do hope to welcome you back, perhaps after the refurbishment and rebranding works are completed. –Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Ka Yee Kitty , ---Greetings from Hotel Gin Bugis Singapore. ---Thank you for choosing our centrally located hotel for your recent business trip and for taking the time to review your recent stay at our hotel. --We are glad you had a pleasant 4 nights stay with us, and you like the ambiance and cleanliness of the 11th level room you stayed in. ---We would like to take this opportunity to share that this centrally located property was acquired in JAN 2024 by The Ascott Limited, the lodging arm of Capitaland Investment; and we are currently carrying out renovation works and eventual rebranding plans for this property. –All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Kia Boe Mary, --Greetings from Hotel Gin Bugis Singapore. ---We are glad you and your husband had a pleasant stay with us, and you find our hotel's central location with easy accessibility to many eateries, malls and various public transport options convenient. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. –It has been our pleasure and privilege to have been of service to you and your husband. --We earnestly look forward to welcoming you back, perhaps after the renovation and rebranding works are completed. –We are at your service, and we wish both of you well. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Benjamin, --Greetings from Hotel Gin Bugis Singapore! --Thank you for choosing our hotel for your recent holiday in Singapore. ---All of us are delighted you had an enjoyable and comfortable 5 nights stay with us, and you find our hotel’s proximity to many eateries and public transport options convenient and ideal for exploring our city-state.We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our newly acquired hotel and we earnestly look forward to welcoming you back. ---Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Denise, --Greetings from your friendly team at Hotel Gin Bugis Singapore!Thank you for choosing our hotel for your recent holiday in Singapore and for taking time to leave us a perfect rated review on your 7 nights stay experience with us. –All of us are delighted you had an excellent stay with us, and you find our hotel’s proximity to many eateries and public transport options convenient and to your liking. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our newly acquired hotel and we earnestly look forward to welcoming you back. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Humayoon, --Greetings. Thank you for choosing our hotel for your recent visit to Singapore. We deeply regret to learn you did not enjoy your overnight stay with us and we are sorry for the disappointment caused to you. –We truly appreciate your valuable feedback on the various matters you have kindly shared in this review. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; we are carrying out refurbishment works and rebranding plans for this property. --Regarding your feedback on amenities, we would like to explain as part of our environmental commitment to reducing plastic waste, we stay away from issuing single-use plastics such as plastic bottles and toothbrushes as much as possible. However, our team members would be more than happy to pass these amenities to you upon request at our Guest Service Counter. –We truly appreciate your feedback as it is useful in our plans for our discussions and rebranding plans for this hotel. --All of us sincerely hope you will give us a chance to welcome you back, perhaps after our renovation works are completed and this property has been rebranded. --Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Mario, --Thank you for reviewing your recent overnight stay at our centrally located hotel. --We deeply regret to learn you have been dissatisfied with the service provided by our team members and the ambiance of our rooms, and we are truly sorry for the disappointment caused to you and your lovely partner ---We assure you we are taking your feedback seriously and we will seek improvements in the areas we lack. –All of us sincerely hope you will give us a chance to welcome you and your lovely partner back. –Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Amo, --Greetings! --Thank you for taking the time to review your recent stay at our hotel and for letting us know you and your lovely wife had a great 2 nights stay with us. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. –It has truly been our great pleasure and privilege to have been of service to you and your lovely wife. --We look forward to being of service to you and your lovely wife again. ---We are at your service, and we wish both of you well. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Oscar,Greetings. --We are truly sorry to learn about the shortfall in our service whereby our team members have not to any of your emails. ---Please be assured we will investigate and counsel our team members, in addition to engaging them in retraining. --Once again, we are truly sorry for the disappointment you experienced. ---Sincerely , --The management of Hotel Gin Bugis Singapore

Dear Abiegale, --Greetings! Your friendly team at Hotel Gin Bugis Singapore sincerely thank you for choosing our hotel and for letting us know you and your husband enjoyed your stay with us. -- We sincerely thank you for your kind mention of our service and we are happy we were able to accord you with an early check-in as our occupancy situation allowed us to. --We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; and we are currently in the middle of discussions, and we have exciting plans for this centrally located hotel which will include renovation works and rebranding of this property. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you and your husband at our newly acquired hotel and we earnestly hope to welcome you back, perhaps after the renovation and rebranding works are completed. --We are at your service, and we wish both of you well. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Olivia, --Greetings from Hotel Gin Bugis Singapore! --Thank you for choosing our hotel for your recent holiday in Singapore. We are delighted you had an enjoyable and comfortable stay with us and you like the ambiance and cleanliness of the 6th level room you stayed in. --All of us are indeed thrilled to learn you find our hotel's central location with proximity to many dining options and tourist attractions convenient. --We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; and we are currently in the middle of discussions, and we have exciting plans for this centrally located hotel. We seek your kind understanding and patience while we work on our plans and rebranding of this property. --All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Vishal, --Greetings from Hotel Gin Bugis Singapore! --We are heartened to learn you had a pleasant stay with us. --All of us are truly grateful and happy to know you will return to stay with us again and we will do all possible to deserve your valued trust and support. --Please allow us to share that this centrally located property was acquired in JAN 2024 by The Ascott Limited, the lodging arm of Capitaland Investment; and we are in the middle of discussions for renovations and rebranding of the property. –We sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,--The management of Hotel Gin Bugis Singapore

Dear William, --Greetings from Hotel Gin Bugis Singapore! --We are delighted you had a fabulous stay with us and you like the vibe of our hotel. All of us are indeed thrilled to learn you find our hotel's central location with proximity to many dining options and tourist attractions convenient. --We are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you for fuelling our passion to serve! --All of us are grateful you chose to stay at our hotel, and we sincerely thank you for giving us this privilege and pleasure. --We look forward to being of service to you again soon. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Valued Guest, --Greetings from Hotel Gin Bugis Singapore. –Thank you for choosing our hotel for your recent holiday in our city-state and for taking the time to review your experience staying with us. –We deeply regret to learn you did not fully enjoy your stay with us and we are sorry for the disappointment caused to you by the size of 9sqm room you booked for your stay and for the lapse in our service with regard to the kettle in the 16th level room you stayed in. –Please allow us to explain as we want our guests to know about the size of our rooms before they decide on their stays with us because we understand our rooms may not be ideal for some guests’ stay requirements or preference, the size of our various room types is stated under the respective room category on Hotels.com website. We seek your kind understanding in this matter. –We are truly sorry for the disappointment and any discomfort caused to you by the condition of the kettle in the room assigned for your stay and we assure you our Housekeeping Manager will investigate this matter and ensure the kettle is replaced. –We would also like to take this opportunity to share that this centrally located property was acquired in JAN 2024 by The Ascott Limited, the lodging arm of Capitaland Investment. --Due to the recent acquisition of this hotel, we are in the middle of discussions for renovations and rebranding of the property. –We truly appreciate your feedback as it is useful in our plans for our discussions and rebranding plans for this hotel. --All of us sincerely hope you will give us a chance to welcome you back, perhaps after our renovation works are completed and this property has been rebranded. --Thank you.Kind regards,The management of Hotel Gin Bugis Singapore

Dear Johnny, --Greetings from all of us at Hotel Gin Bugis Singapore! --We sincerely thank you for choosing our strategically hotel for your recent visit to our city-state. --We are delighted you have awarded a perfect rating for your 14 nights stay experience at our hotel. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! –It has truly been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back to our hotel. ---If there is anything we can do to assist with your stays at our hotel, please do not hesitate to contact us as we would be most glad to be of assistance to you. -We are at your service, and we wish you well. --Kind regards,--The management of Hotel Gin Bugis Singapore

Dear Keith, --Greetings from all of us at Hotel Gin Bugis Singapore! --We are delighted you had a great 4 nights stay with us and that you find our hotel's proximity to many eateries and various MRT stations convenient and ideal for your holiday in our city-state. --We are truly grateful and thrilled to learn you shall be returning to stay with us again and we shall do all possible to deserve your valued support and trust. If there is anything we can assist you with your future stays, please do not hesitate to contact us as we would be most glad to be of assistance to you. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our hotel and we eagerly wait to welcome you back and be of service to you again. --We wish you well. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Laurence, --Greetings! --Thank you for choosing Hotel Gin Bugis for your recent holiday in Singapore. --All of us are delighted you had a wholly enjoyable and comfortable 6 nights stay with us. --We are indeed very fortunate to be so centrally located due to our hotel's proximity to many eateries and various public transport options, and we are glad you like it! --It has truly been our great pleasure and privilege to have been of service to you and all of us eagerly wait to welcome you back. --Kind regards,--The management of Hotel Gin Bugis Singapore

Dear Patrice, --Greetings! Your friendly team at Hotel Gin Bugis Singapore sincerely thank you for choosing our hotel and for reviewing your recent stay with us. --All of us are delighted you and your lovely wife had a great stay, and you find our strategic location with easy accessibility to many eateries and public transport options convenient. --Thank you for giving us the great pleasure and privilege to have been of service to your lovely wife and you. We earnestly look forward to welcoming both of you back and being of service to you again soon. We are at your service, and we wish you and your wife well. Thank you for your valued support. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear JUNG-BUM, --Greetings! Thank you for taking time to review your 5 nights stay at our centrally located hotel and for letting us know you are enjoying your stay with us. –Please be assured your stay experience is very important to all of us and we are always at your service. Should there be anything we may assist you with during your stay, please do not hesitate to let us know as we would be more than happy to be of service to you. ---All of us truly enjoy being of service to you and we shall endeavor to make your stay with us as faultlessly enjoyable and comfortable as possible. We are at your service. Thank you. -----Kind regards,The management of Hotel Gin Bugis Singapore

Dear Valued Guest, --Greetings! We are so grateful you took the time to leave us a perfect rated review for your experience at our centrally located hotel. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --We have truly enjoyed being of service to you and we look forward to welcoming you back for more enjoyable and comfortable stays at our hotel. We are at your service, and we wish you well. --Kind regards,The management of Hotel Gin Bugis Singapore

Dear Valued Guest, --Greetings from Hotel Gin Bugis Singapore.Thank you for sharing your feedback on your recent stay. We are sorry for the disappointment caused to you and your lovely partner by the current breakfast service and the lapses in service regarding the reply to your request for a limousine transfer on arrival and your experience at the restaurant. --Please allow us to share that this centrally located property was acquired in JAN 2024 by The Ascott Limited, the lodging arm of Capitaland Investment. --Due to the recent acquisition of this hotel, we are in the middle of discussions for renovations and rebranding of the property. --We humbly admit that as the renovation works which will affect the restaurant, we are scaling down our operations at the restaurant. As such, we serve a Grab and Go breakfast to guests who are currently staying with us but made their reservations for stays at the previously owned hotel. –We truly appreciate your valuable feedback about the service at the restaurant and our team’s failure to reply to your request for the limousine transfer, and we sincerely apologise for the lapse in our service. –Please be assured we will investigate these matters and we will counsel our team members concerned, and ensure these lapses remain as isolated cases. –All of us sincerely the distractions during your recent 2 nights stay will not deter you and your lovely partner from staying with us again. –We truly appreciate your valuable feedback as it allows us to improve in the areas we lack and also know how our guests feel during the renovation and rebranding phases of our hotel. –We earnestly hope to welcome you and your lovely partner back, perhaps after the renovation works and rebranding of this centrally located property are completed. –We are at your service, and we wish both of you well. –Thank you. --Kind regards,The management of Hotel Gin Bugis Singapore

Dear Yong Kyu, --Greetings! Thank you for choosing Hotel Gin Bugis for your recent holiday in Singapore and for taking the time to review your stay at this centrally located hotel. --All of us are delighted you had a great 4 nights stay with us. ---We would like to take this opportunity to share that this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; and we are carrying out renovation and rebranding works. --All of us sincerely hope to welcome you back, perhaps after the renovation and rebranding works are completed. --We are at your service, and we wish you well. –Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

Dear Kamel, --Greetings and thank you for choosing our hotel for your recent holiday in Singapore. --We are thrilled to learn you and your lovely partner had a pleasant stay with us and you find our hotel's proximity to many eateries, malls and public transport options convenient. --All of us have truly enjoyed being of service to you and your lovely wife, and we sincerely look forward to welcoming you back in the near future. --Thank you. --Kind regards,The management of Hotel Gin Bugis Singapore