Dear Mr Venkataraman,We thanked you for choosing to stay with us. We regret to learn that your experience did not meet your overall expectations. It is always our best intention to give you the highest standard of service and what you have experienced is by no means an indicative of such. We have shared your concerns. Rest assured that we will do a reevaluation and ensure corrective measures are effectively put in place to avoid any recurrence. We sincerely apologized for the inconvenience that this may have caused you. We hope to be of service to you once again.Hope to see you again.

Dear Mr Nam,Thank you for choosing to experience the Hard Rock Hotel Singapore! So happy to hear of how much your family enjoyed the short stay with us and especially enjoyed swimming pool. . We regret to hear that the cleanliness of the room and some amenities unavailable did not provide the accommodations nor comfort level that met your expectations. Rest assured your feedback was a topic of discussion with the team on areas we need to improve on when handling issues such as these in the future. Hope to see you again.

Dear Ms Acret,Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We are continuously working to maintain and improve our facilities for the satisfaction of all our guests. We will continue to share and review our service levels and we wish to thank you for your insights. We hope to be of service to you once again.

We would like to thank you for staying with us and taking the time to review your recent stay experience in detail. Your feedback is highly important to us as we seek further avenues for improvement on the quality of our hotel.We have shared your concerns. Rest assured that we will do a reevaluation and ensure corrective measures are effectively put in place.

Dear Mr Loredo,Thank you for staying with Hard Rock Hotel at Resorts World Sentosa and for taking the time to provide us with your generous feedback. We wish to assure you that we would strive to continue to enhance the level of service and guest experience. We look forward to your continued support and hope to welcome you back again in the near future.

Hey Mr. Aaron,Thanks for choosing to rock with us at Hard Rock Hotel! We're stoked that you had a great time during your family trip and that you found our hotel to be a perfect fit for your stay.Creating an awesome experience for families is something we're passionate about, so hearing that you had a nice time means a lot to us. Whether it was enjoying our family-friendly amenities, exploring the surroundings, or soaking in the vibrant atmosphere, we're thrilled that you had a blast.We can't wait to welcome you and your family back for another jamming stay! If there's anything specific you'd like us to arrange for your next visit to make it even more memorable, just give us a shout. We're here to make sure your next stay rocks even harder!All Is OneIril Husairy SableAssistant Operations ManagerHard Rock Hotel Singapore

Dear Ben,Welcome to the Show!It is our pleasure having you at our resort and thank you for your kind mentions of our property and service We absolutely love bringing joy to our guests and happy to hear that you thoroughly enjoyed the stay in overall.We shall look forward to welcoming you back soon to experience our hospitality at its best.Sincerely,Kathirvel@Velu Hospitality Executive 8 Sentosa Gateway, Singapore 098269

Dear Mr/MsI regret to learn about the challenges you experienced and that your stay fell short of your expectations. Please rest assured that I will be reviewing your feedback with our respective teams so that we can improve our product touch points and better anticipate our guest’s needs.I sincerely appreciate your valuable feedback as it is essential in our continuous efforts to improve our products and services.Kathirvel@Velu Hospitality Executive 8 Sentosa Gateway, Singapore 098269

We would like to thank you for staying with us and taking the time to review your recent stay experience in detail. Your feedback is highly important to us as we seek further avenues for improvement on the quality of our hotel. Rest assured your feedback was a topic of discussion with the team on areas we need to improve on when handling issues such as these in the future.

Hi Fumiko! Greetings From Hard Rock Hotel Thank you so much for choosing to stay with us and for leaving such a glowing review. We're thrilled to hear that you enjoyed the atmosphere and amenities at our hotel. We're especially glad that our staff provided excellent service throughout your stay.We hope to welcome you back soon!Kathirvel@Velu Hospitality Executive 8 Sentosa Gateway, Singapore 098269

Hi Masayuki! Greetings From Hard Rock Hotel Sentosa!Thank you for choosing our location for your stay and for sharing your positive experience.We're thrilled to hear that the pool was a hit with your children.We appreciate your feedback on facilities and hospitality, and we'll continue to work on improving in those areas. We look forward to welcoming you back after the redevelopment is complete.Kathirvel@Velu Hospitality Executive 8 Sentosa Gateway, Singapore 098269

Dear Tracy,Welcome to the Show!Thank you for staying with us on this trip! We’re so happy to know that you enjoyed the stay experience in overall. I also really appreciate your kind compliments as well as feedback for our property, people, and food, as we seek further avenues for improvement. My team is surely excited to learn the good news for the same.It was a pleasure having you with us. We shall look forward to rocking with you again!Iril Husairy SableAssistant Operations ManagerHard Rock Hotel Singapore

Dear Rockstars,I regret to learn about the challenges you experienced and that your stay fell short of your expectations. Please rest assured that I will be reviewing your feedback with our respective teams so that we can improve our product touch points and better anticipate our guest’s needs. I sincerely appreciate your valuable feedback as it is essential in our continuous efforts to improve our products and services.All Is OneIril Husairy SableAssistant Operations Manager

Dear Mr Yoon,Welcome to the Show!Thank you for taking the time to review your recent stay with us at Hard Rock Hotel Singapore.It is disappointing to read about your experience of ants in your room and as well as breakfast at Sessions. This is an unacceptable standard. Please accept our sincere apology for the inconvenience and underwhelming experience caused, and we also appreciate your time for taking to speak with to us upon departure.We hope to be part of your holiday plan again in the future and do let us know if we can be of service in any way possible. I look forward to the opportunity to turn this around for you.All Is OneIril Husairy SableAssistant Operations ManagerHard Rock Hotel Singapore

Dear Mr Galm,Thank you for choosing to experience the Hard Rock Hotel Singapore! So happy to hear of how much your family enjoyed the short stay with us. We are continuously working to maintain and improve our facilities for the satisfaction of all our guests. We will continue to share and review our service levels and we wish to thank you for your insights. We hope to be of service to you once again. Love all, Serve all