We booked one of the villas (VILLA DU JARDIN), and we found the experience underwhelming. Check-in took least half hour (should not happen). A young lady started to check us in then asked for us to wait for the manager, who ultimately showed up, went on to check us in, walked us to the van and that was it. Driver brought us to the villa. We did not get a briefing on facilities, on how to call for our butler, the room etc.
The pool area was littered with soil and leaves, garden unmaintained (with weeds growing in between tiles) Dead rotting leaves in planters, the covers to the seats outside were soaking from the morning showers (it would have been nice if these were changed before we checked in at 3:30).
The first few hours of our stay we had gardeners, maintenance, housekeeping crew in and out of our villa (to clean/prune plants in the outdoor showers, fix master bedroom door, replace lights, clean pool area amongst others)
- tried calling spa and left messages with operator. Called returned after little over an hour after we asked to speak with manager - We never got to use the spa. Such a shame.
Was offered a comp high-tea on our last day there. If only we received what we paid for at the start of the holiday especially since this was our first getaway since 1st circuit breaker. We did however enjoy our dinners at The Cliff.
