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"I Normally Don’t Leave Reviews, But I Feel Like This Experience Needs To Be Addressed. From The Beginning, This Stay Was Extremely Disappointing & Unprofessional. The First Room We Were Given Was Infested With Ants. Within Only About An Hour Of Being In The Room, Staff Told Us We Needed To Hurry & Eat Our Food And Throw Our Trash Away Somewhere Else As If We Caused The Problem. We Were Also Told The Ants Were “Just Nature,” Instead Of The Issue Being Properly Addressed. The Room Also Had Old Debris Left On The Floor Along With An Old Stocking Cap From Previous Guests, Which Clearly Showed The Room Had Not Been Properly Cleaned. Although Staff Did Move Us To Another Room, That Room Was Not Much Better. There Was Blood On The Sheets, Old Bobbi Pins Left On The Floor, More Debris, And The Toilet Did Not Work Properly. At That Point, It Was Very Clear That Cleanliness And Room Inspection Standards Were Severely Lacking. I Am Still Waiting To Hear Back Regarding My Refund. I Have Called And Emailed Multiple Times With Little To No Response From The Property, Which Has Made This Entire Situation Even More Frustrating. Cleanliness, Functioning Rooms, And Basic Customer Service Should Be The Bare Minimum At Any Hotel. This Entire Experience Was Unsanitary, Frustrating, And Inconvenient"

"Dark room, beaten up carpet and bathroom "

"The property was spacious and clean. The staff very friendly. Will definitely stay again! "

"Hotels.com Gold status is not recognized at participating member hotels at all."

"Room was pretty dirty, pile of hair on the floor, trash can in the middle of the kitchen, dirty countertops. Vacuum or carpet cleaner in the hall was super loud in the morning and they would bump the door with it. Despite that, rooms are nice and modern. Breakfast was tasty. I was working and complaining wasn’t in the schedule, so I can’t speak to the hotel front desk. I would consider trying them again in the future but if the room had clumps of hair on the bathroom floor, they would hear about it."

"We had to change rooms 3 times because it wasn’t clean bugs crawling in the beds on the curtains the carpet was filthy with stains as well as the chairs also the sofa and they had no maid service they were under staff I will not recommend this hotel to anyone just horrible 👎"

"Place was too dirty, carpet, bathroom. Mildew in furniture and bathroom. Also there was a disgusting smell coming out drainage in bathroom"

"This is my third time visiting. I love everything about this hotel."

"Elegant a great place to stay,"