Gazebo
Cek ketersediaan

Ulasan untuk The Pinewood Hotel

4 out of 5
The Pinewood Hotel
Wexham Park Lane, George Green, Slough, England

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 83 dari 349 ulasan" "
Penilaian 8 - Bagus. 144 dari 349 ulasan" "
Penilaian 6 - Cukup Baik. 61 dari 349 ulasan" "
Penilaian 4 - Buruk. 32 dari 349 ulasan" "
Penilaian 2 - Sangat Buruk. 29 dari 349 ulasan" "

8,0/10

Kebersihan

8,0/10

Staf & layanan

7,4/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No hot water in the morning
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari FOH pada tanggal 6 Mei 2024
Dear Elizabeth,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the Facilities Team. We hope to welcome you again soon for another visit with us.Kind Regards,Inga, FOH Manager

10/10 Sangat Bagus

Neil

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service although heating didn't work but a heater was provided as soon as requested.
Menginap 1 malam pada bulan April 2024
Tanggapan dari FOH pada tanggal 28 Apr 2024
Dear Neil,Thank you for sharing a review.We're delighted to hear that service was excellent!It's good to receive your feedback and it's with deep regret that you were disappointed with the heating. Your comments have been noted and shared with the Facilities Team. Hopefully we'll have the opportunity to welcome you again soon.Kind Regards,Inga, FOH Manager

10/10 Sangat Bagus

Neil

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Second time at this venue and the service from the moment you walk in until you leave is excellent. The room was brilliant. Really recommend this place.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Inga pada tanggal 17 Apr 2024
Dear Neil,Thank you for sharing a review.We're delighted to hear you've had a brilliant stay at Pinewood Hotel.We look forward to welcoming you again soon!Regards,Inga, FOH Manager

4/10 Buruk

Peter

Traveler bisnis
Tidak Disukai: Staf & layanan
The restaurant is right next reception and all I could smell on checking in was old cooking oil and fried food. This put me right off eating and as soon as I checked in, searched the area for somewhere nice to dine. The room was ok but for the price there much better local coaching inns that offer better quality and facilities. The really off putting aspect of my stay was the smell of cannabis wafting through the air vents.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Inga pada tanggal 17 Apr 2024
Dear Peter,Thank you for taking the time to provide us with your feedback following your recent experience at Pinewood Hotel.Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down.Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests.Kind regards,IngaFOH Manager

6/10 Cukup Baik

Chris

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Overalp, the hotel was good. It’s clean, in a nice area and parking is great. Couldn’t see the benefit of the executive room over the normal double and the kitchen closed early so had to go elsewhere.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Inga pada tanggal 14 Apr 2024
Dear Chris,Thank you for your review. We are glad to read that you have enjoyed some aspect of your stay.We're sorry to learn that some elements were not quite as expected.Your feedback has all been noted and shared with the relevant departments.We hope that despite your disappointment on this occasion that we can welcome you in the future.Regards,IngaFOH Manager

10/10 Sangat Bagus

Neil

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Met and greeted with warmth, advised on dining straight away as we were running, food was really nice and service was really good. Left this morning to a very nice gentleman working the reception. Overall a really good night
Menginap 1 malam pada bulan April 2024
Tanggapan dari The Pinewood Hotel Team pada tanggal 11 Apr 2024
Dear Neil,Thank you so much for your kind words. We are so pleased to see that you had a nice stay! We look forward to welcoming you back soon. Kind Regards,

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Pinewood Hotel Team pada tanggal 28 Mar 2024
Dear Kevin, Thank you for staying with us and for your review. We hope you enjoyed your stay and we look forward to welcoming you back!Best Regards,

8/10 Bagus

Donna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is the perfect little place for the price. The customer service is excellent.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari The Pinewood Hotel pada tanggal 14 Feb 2024
Dear Donna, Thank you for staying and for your review. We hope to welcome you back soon! All the Best. The Pinewood Hotel

8/10 Bagus

john

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Pinewood Hotel pada tanggal 26 Jan 2024
Thank you for staying with us at The Pinewood Hotel. We look forward to welcoming you back soon! Best Regards, The Pinewood Hotel

6/10 Cukup Baik

miss c

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was lovely enough but as there was a function in the hall there was alot of noise and banging throughout the night
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari The Pinewood Hotel Team pada tanggal 25 Jan 2024
Dear miss c, Thank you for staying with us and for your review. Please accept our sincere apologies for any inconvenience caused from the function. We can assure that we did our best to minimise the noise. Best Regards, The Pinewood Hotel Team

10/10 Sangat Bagus

Daniel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari PInewood Hotel pada tanggal 19 Jan 2024
Thank you for staying with us! Best Regards, Pinewood Hotel

6/10 Cukup Baik

Christopher

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pinewood Hotel pada tanggal 7 Jan 2024
Thank you for staying with us and for your review. We look forward to welcoming you back. Best Regards, Pinewood Hotel

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Home from home
Always a warm welcome at my favourite place to stay when working darn sarf
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Dimi pada tanggal 13 Des 2023
Dear Guest, Thank you for choosing Pinewood Hotel for your stay. We are so glad to hear that you enjoyed your time here and we look forward to welcoming you back soon! Best Regards, Dimi Psomas, Reception Supervisor

10/10 Sangat Bagus

kevin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari The Pinewood Hotel Team pada tanggal 8 Des 2023
Dear Kevin, Thank you for staying with us and for leaving your feedback. We do hope that you had a great time and that you are coming back to stay again at The Pinewood Hotel. Best Regards, Dimi Psomas, Reception Supervisor

2/10 Sangat Buruk

Steve

Menginap 1 malam pada bulan November 2023
Tanggapan dari Pinewood Hotel pada tanggal 7 Jan 2024
Dear Steve. We are so sorry to see that we did not meet your expectations. Please accept our sincere apologies. Best Regards, Pinewood Hotel

8/10 Bagus

Denisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Disco ruined it
I would have given this hotel full marks if it had not been for the fact that there was a very loud disco on the Friday night we stayed. The noise started off at a bearable level but then got louder and louder and did not finish until one o'clock in the morning. We had had a 5 am start that day and just wanted to get a good night's sleep, but there had been no warning or indication that there would be loud music playing.
Menginap 1 malam pada bulan November 2023
Tanggapan dari The Pinewood Hotel pada tanggal 30 Nov 2023
Dear Denisa, Thank you for taking time to leave a detailed review. We do apologise for the inconvenience and please do not hesitate to book again. We can allocate a room away from any dinner party or function that we host occasionally. Best Regards,

8/10 Bagus

Stephanie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good canoe for money.
Good value for money. The inside of the property is a bit tired. The shower kept going hot and cold. Beds were ok. I would say it is a 3 star rather than a 4 star. Didn’t eat in the hotel so can’t comment on that.
Menginap 1 malam pada bulan November 2023
Tanggapan dari The Pinewood Hotel pada tanggal 30 Nov 2023
Dear Stephanie,Thank you for your comments. We always strive to provide good service to all of our guests so please rest assured that we will improve and make your next stay a memorable one

8/10 Bagus

Jo

Disukai: Kebersihan
My room was lovely, a couple of maintenance issues, but nothing that made any difference to my stay. The car park was well lit which was nice to come back to after being out all evening.
Menginap 1 malam pada bulan November 2023
Tanggapan dari The Pinewood Hotel pada tanggal 30 Nov 2023
Dear Jo, Thank you for the lovely feedback. We are so excited to hear that you simply enjoyed your time and we hope to welcoming you again soon. Best Regards,

6/10 Cukup Baik

Colin

Tidak Disukai: Kondisi & fasilitas properti
Needs work.
Arrived Saturday afternoon for one night. Check in was ok. Stayed in a club room. Everything was tired but clean. Shower was in the bath. Shower door didn’t fit correctly. Tea and coffee in room but no biscuits. Also safe and fridge in the room. Heating was very noisy AC. Notice in bathroom saying keep door shut when taking a shower or fire alarm will trigger. The fire alarm did go off at some stage through the night and woke us up. Though only for a minute or so. We also had a meal in the restaurant. We really enjoyed this and our waitress was excellent. The restaurant experience saved our trip really.
Menginap 1 malam pada bulan November 2023
Tanggapan dari The Pinewood Hotel Team pada tanggal 30 Nov 2023
Dear Colin, Thank you for your review. We were disappointed to hear that you were not satisfied with your stay with us recently. Please acept our sincere apologies. On the other hand, we are so pleased to hear that you enjoyed your meal and the overall Restaurant experience. Best Regards,

8/10 Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Nice place to stay with a slight Victorian feel to the hotel. Bar staff could be a bit more attentive. Nice breakfast would definitely stay again but could do with an update as showing signs of age
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari The Pinewood Hotel pada tanggal 30 Nov 2023
Dear Mark, Thank you for your feedback. We do appreciate your comments and we will use them to improve our service. We are happy to hear that you enjoyed your Breakfast which is only 12.50 per person. We look forward to welcoming you back again.

8/10 Bagus

Neil

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable
Decent hotel with comfortable rooms & all the facilities you might need for a trip to the area. Quick drive to Slough town. The WiFi is pretty poor, intermittent & low signal.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari The PInewood Hotel Team pada tanggal 30 Nov 2023
Dear Neil, Thank you for choosing to stay at The Pinewood Hotel an for taking time to leave a detailed review. Unfortunately wifi was indeed poor however we just had technical team looking after this issue and now it is back to high speed. Please accept our sincere apologies and we hope to welcoming you again

4/10 Buruk

Edward

Traveler bisnis
Disukai: Kebersihan
Breakfast and Wi-Fi
There was poor Wi-Fi signal in the bedroom which was unusable as it disconnected every minute and when it was connected was so slow that nothing loaded before it disconnected again. Breakfast was shown as included for in my booking but this was actually chargeable as an extra when I was there.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Richard - General Manager pada tanggal 23 Okt 2023
Hi Edward, thanks very much for your feedback. I can only apologise for the poor Wi-Fi signal in your bedroom, this is an area of the hotel we are looking to improve going forward. Apologies also for being charged twice for breakfast, this is a human error on our part that should not have happened, I will arrange a refund for the breakfast immediately. Kind regards, Richard - General Manager

10/10 Sangat Bagus

Nick

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 30 Nov 2023
Dear nick,Thank you for the positive feedback. We are so happy to see that you enjoyed your stay with us at The Pinewood Hotel. We llok forward to welcoming you.

6/10 Cukup Baik

Michael

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 30 Nov 2023
Dear Michael, Thank you for taking time to leave feedback. We would really appreciate more details of your stay in order to improve our standards. We hope to welcome you back in the futture.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Smelly room with spiders.
Room was smelly on the day of check in and informed them about it but they didn’t turn up despite of their assurances. On the next day I saw some spiders on the floor and one dead in the corner of the room. Because of this I couldn’t sleep for 2 nights. The irony is when I informed them they were trying to justify it by the location of the hotel. It was a horrible stay but they never mind it and even didn’t bother to contact me about these issues.
Live big spider and one dead.
Live big spider
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari The PInewood Hotel pada tanggal 30 Nov 2023
Dear Guest, we were disappointed to read that you had not enjoyed your room experience. We take seriously your feedback and we have followed up with Housekeeping Department. Please accept our sincere apologies for the inconvenience. Thank you for choosing to stay with us.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 30 Nov 2023
Dear Guest, We are sorry that on this occassion your stay failed to meeet with your expectations and we do appreciate the feedback on your stay with us.

6/10 Cukup Baik

Chris

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Not bad, but would look elsewhere
The hotel is in an old building and the corridors are back / forth and not simple. Signage is not great with the font , colouring and style making them hard to read. Lot's of the details need working on, my room the A/C was off, and cooling was opening a window that faced a dual carriageway. Maintenance also needs to be caught up on.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Richard - General Manager pada tanggal 9 Okt 2023
Hi Chris, thanks very much for your feedback and for bringing these issues to our attention. We have recently recruited a new maintenance person in order to improve our offering at the Pinewood going forward. Kind regards, Richard - General Manager.

2/10 Sangat Buruk

SHAUN

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst place ever!
The property are grave robbers! It costs a lot of money to stay here but what you get is a shoe box size of a room, an uncomfortable bed, a chair which is painful to sit in. The room smells like the drains have gone off. Air con was not working and the supplied fan did little to relieve the heat. The Tv was small and the room was difficult to locate through the miles of corridors. Just to top it off I got a puncture in the car park. The parking area isn’t up to scratch either.. Just an awful place to stay and my biggest smile was when I left! I feel swindled for having to pay a lot of money for nothing. Terrible. Please avoid at all costs!!!!!!
Menginap 3 malam pada bulan September 2023
Tanggapan dari Richard - General Manager pada tanggal 9 Okt 2023
Hi Shaun, thanks very much for your feedback. I can only apologise that you did not enjoy your recent 3 night stay at Pinewood. Room 39 is one of the furthest from reception and we accept that this particular single room takes a while to get to. Thanks for bringing the other issues to our attention we will be working on solutions to these going forward. Kind regards, Richard - General Manager.

10/10 Sangat Bagus

Sukhdev

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The staff were friendly and upgraded us to the honeymoon suite. Location was quiet which was great!
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Shailesh

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Services are even below average.
They have excuses for any questions and inconveniences. The items in the room are quite old and dirty.
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

William

Menginap 1 malam pada bulan September 2023

8/10 Bagus

Alex

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely setting and garden. Food was well cooked. Friendly and helpful staff. Clean and comfortable rooms.
Menginap 2 malam pada bulan September 2023

8/10 Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff quick check in
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Alex

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Right in the heart of movieland
Very friendly and helpful staff from check-in to room service to restaurant. Always a friendly face when I visit!
Menginap 3 malam pada bulan September 2023

8/10 Bagus

Jonathan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Not too bad
Nice hotel with a good restaurant. A bit dated in the rooms, so could do with an upgrade. All in all not too bad
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Alison

Menginap 1 malam pada bulan September 2023

8/10 Bagus

Keith

Menginap 4 malam pada bulan September 2023

10/10 Sangat Bagus

TM

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Muhatashim

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception Team pada tanggal 30 Nov 2023
Dear Muhatashim,Thank you for chossing to stay with us and for taking the time to leave a review. We hope to welcoming you again in the future. Best Regards, The Pinewood Hotel

2/10 Sangat Buruk

Lorraine

Menginap 1 malam pada bulan September 2023

8/10 Bagus

Lorraine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Staff were fantastic, very clean. Hotel itself has seen better days, lifts, air conditioning and spa bath did not work. The hotel is set in a lovely quiet country setting which suited us. To get anywhere though you did need a car, the roads had very fast trafficand no pavements. The gardens and the beer garden were lovely.
Menginap 3 malam pada bulan September 2023

8/10 Bagus

Ian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent staff couldn't do enough for you. We only stayed 1 night but it wad lovely and quite. Room was clean with confy beds
Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
Poor service and air con
Room was very hot with inadequate air con. Clean but very noisy. Check in was very brief with minimal directions and no help with baggage. Lift not working
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Dawn

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Beautiful location with friendly and very helpful staff. Sadly rooms could do with updating
Menginap 2 malam pada bulan Agustus 2023

4/10 Buruk

DANIEL

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Ivor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Ulf

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Phil

Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Maria Rita

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely people
Menginap 1 malam pada bulan Mei 2023