Dear Frank,Thank you for taking the time to share your feedback following your stay at Kempinski Soma Bay on February 26, 2024. We appreciate your detailed review and are pleased to hear that, overall, you had a positive experience.We regret any inconvenience caused by the initial room issue and the smell of acetone. Your comfort is our top priority, and we're glad that we could find a suitable solution and provide you with a more luxurious room with a beautiful view.It's great to know that you enjoyed the extensive breakfast buffet and that you found the right balance to make the most of your dining experience. We're also delighted that you appreciated the tranquility of our resort and the relaxing afternoon activities, such as the sauna and heated pool.We value your feedback as it helps us continually improve our services, and we hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future.Best Regards,Mahmoud MatarExecutive Assistant Manager

Dear Neil,Thank you for sharing your feedback about your experience at our hotel. We are delighted to hear that you found Kempinski Soma Bay to be a great overall hotel with excellent facilities and a generally quiet and calm atmosphere. We appreciate your positive comments about the great food, especially at breakfast.Your feedback regarding service being a little stretched during breakfast times is valuable, and we apologize for any inconvenience caused. We will certainly review our operations to ensure a smoother experience for our guests.We appreciate your visit and hope to have the pleasure of welcoming you back for another enjoyable stay at Kempinski Soma Bay in the future.Best Regards,Mahmoud MatarExecutive Assistant Manager

Dear StefanThank you for sharing your positive feedback about your experience at our hotel. We are delighted to receive you unrestricted rating 5/5 of hotel. Your high ratings are truly appreciated. Providing outstanding service is our goal, and we are thrilled to have met your expectations. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Best Regards,Mahmoud MatarExecutive Assistant Manager

Dear Erika,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you found our housekeeping and reception staff to be great and that you enjoyed the excellent restaurant and superb beach.We sincerely apologize for any inconvenience caused by the sullen behaviour of some breakfast waiters. Your feedback is incredibly valuable to us, and we will ensure that this matter is addressed internally to prevent such occurrences in the future.It is our aim to provide all guests with an outstanding experience, and we regret if your experience was marred by this incident. We hope this did not overshadow your overall impression and that you still have fond memories of your stay with us.Should you choose to return in the future, giving us the opportunity to enhance your stay, please do not hesitate to contact us directly. We would be delighted to welcome you back.Warm regards,

Dear Honggang,Thank you for your 5-star review! We appreciate your positive feedback. Please let us know if you have any specific comments or experiences you would like to share. We strive to provide excellent service and ensure our guests have a memorable stay. We look forward to welcoming you back in the future.Silvia RajniakGeneral Manager

Dear Mr. Tobias,Thank you for choosing to stay at Kempinski Hotel Somabay. We appreciate your feedback on your recent visit. We are grateful for the opportunity to serve you.We are delighted to hear that you had an overall excellent experience during your stay. Your recommendation with a rating of 10 out of 10 is greatly appreciated. We strive to provide friendly service to all our guests, and we are pleased that our staff made a positive impression on you.Thank you for your feedback. We value your opinion and hope to have the opportunity to welcome you back in the future.Best regards,Silvia RajniakGeneral Manager

Dear Guest,Thank you for sharing your friendly feedback on Expedia.com and for having chosen Kempinski Hotel Soma Bay for your recent vacation.We are more than delighted to be in receipt of your wonderful review and kind rating.It would be a pleasure to welcome you back again soon and in the meantime, we remain with sunny regards from the Red Sea,Silvia RajniakKempinski Hotel Soma Bay

Lieber Stefan,Vielen Dank für Ihre Bewertung auf Expedia. Es freut uns zu hören, dass Sie den herrlichen Strandbereich unseres Hotels genossen haben. Ein wunderschöner und äußerst sauberer Sandstrand sowie die Nähe zu kleinen Korallenriffen sind in der Tat besondere Merkmale, die unseren Gästen eine einzigartige Erfahrung bieten.Wir sind stolz darauf, dass unser Personal eine herausragende Freundlichkeit gezeigt hat. Wir legen großen Wert darauf, dass unsere Gäste sich willkommen und gut betreut fühlen, und es ist erfreulich zu wissen, dass wir Ihre Erwartungen erfüllen konnten.Vielen Dank für Ihre positive Bewertung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen erneut eine wundervolle Zeit in unserem Hotel zu bieten.Silvia RajniakGeneral Manager

Dear Islam,Thank you for your feedback on your experience at our five-star resort. We appreciate your kind words about our top-class service and the way it made you feel like royalty. Providing exceptional service is a top priority for us, and we are glad that we could meet your expectations in this regard.We understand your comment about the design being a little bit outdated. We continuously strive to enhance our facilities and offerings, and your feedback is valuable to us. We will take your comment into consideration as we plan for future updates and improvements to our resort.Thank you for choosing our resort, and we hope to have the pleasure of welcoming you back in the future to provide you with an even more remarkable experience.Silvia RajniakGeneral Manager

Liebe Martin,vielen herzlichen Dank für Ihre wundervolle Bewertung! Es freut uns zu hören, dass Sie unsere Lage, Sauberkeit und aufmerksames Personal so positiv wahrgenommen haben.Unser Team legt großen Wert darauf, jedem Gast eine erstklassige Erfahrung zu bieten, und es ist schön zu hören, dass Sie mit unserem aufmerksamen Personal zufrieden waren. Wir sind stolz darauf, dass wir unsere Gäste mit hervorragendem Service begeistern konnten.Es ist großartig zu wissen, dass Ihnen unser gesundes Essen gut gefallen hat und dass es auch schön präsentiert wurde. Wir legen großen Wert auf qualitativ hochwertige Zutaten und eine ansprechende Präsentation, um unseren Gästen ein rundum angenehmes kulinarisches Erlebnis zu bieten.Wir sind dankbar für Ihre positive Bewertung und Ihre Anerkennung. Es ist uns eine Freude, Ihnen einen schönen Aufenthalt bereitet zu haben.Nochmals vielen Dank für Ihre freundlichen Worte. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Dear Fabian,Thank you for your wonderful review! We're delighted to hear that you enjoyed the beautiful location, great service, and good food during your stay. It's fantastic to know that our beach service exceeded your expectations, providing towels, drinks, and even cleaning for your sunglasses. We're glad that our room service was spotless every day, ensuring a comfortable and clean environment for you.We're thrilled that you found our guest relations team helpful, and we appreciate your recognition of Pascal for providing valuable tips. We're also glad to hear that the trip to Luxor, which was recommended by Pascal, was enjoyable and perfect.Thank you for your kind words about Rafik, Gamal, and the entire team. We strive to provide caring and attentive service, and we're glad that you felt well taken care of during your stay.We hope to welcome you back soon for another memorable experience. If there's anything we can do to make your next stay even more enjoyable, please let us know.

Dear Marie,Thank you for your amazing review! We are thrilled to hear that your stay at Kempinski exceeded your expectations and provided everything you wanted and more.Our staff team takes great pride in delivering exceptional service, and we are delighted that their friendliness, professionalism, and top-notch performance made your holiday fantastic. We will make sure to pass on your praises to the entire team.Your kind words are truly appreciated, and we are grateful that you chose to stay with us. We hope to have the pleasure of welcoming you back in the future for another unforgettable experience.Silvia RajniakGeneral Manager

Dear Magdy G,Thank you for your positive feedback about your recent stay at our hotel. We're thrilled to hear that you found our hotel to be quiet, and clean and that you enjoyed the food, beach, and service.Maintaining a peaceful environment is important to us, and we're glad you were able to enjoy a tranquil stay. Cleanliness is a top priority, and we strive to provide a clean and comfortable environment for our guests.We're delighted that you enjoyed the food options available at our hotel. Our culinary team works hard to offer a variety of delicious dishes to cater to different preferences.It's great to know that you had a fantastic experience at the beach. We aim to provide a relaxing and enjoyable beach experience for our guests.We appreciate your kind words about our service. Our staff takes pride in providing attentive and friendly service, and we're glad it made a positive impact on your stay.Thank you for your review, and we hope to have the pleasure of welcoming you back in the future for another exceptional experience.Silvia RajniakGeneral Manager

Dear Malene, Thank you for your recent stay at the Kempinski Hotel Soma Bay and for taking the time to share your excellent review with us on Expedia.com. It's nice to see that you felt completely comfortable in our hotel with the beautiful beach area and enjoyed the calm and relaxed atmosphere. We are particularly happy to see that you were completely satisfied with our friendly and courteous employees. We will be happy to share your great praise and recognition with all colleagues. Furthermore, we have noticed your feedback in regards to the long check-in process, Of course, it should not be the case and rest assured that we will extend the necessary training to avoid such shortfall in the future. We apologise for the inconvenience. We very much hope to be able to welcome you back soon for a relaxing and feel-good holiday. In the meantime, we remain with sunny greetings, Silvia Rajniak General Manager

Dear Mustafa,Thank you very much for your recent stay at Kempinski Hotel Soma Bay and you have decided to share your feedback on Expedia.com with us. It is wonderful to learn that you generally have enjoyed your time with us and that enjoyed the area around Soma Bay and the facility itself. Thank you very much.We are already looking forward to welcoming you back again and in the meantime we remain with sunny regards from Soma Bay,Mahmoud MatarExecutive Assistant Manager

Dear Susan,Thank you for taking the time to leave such a positive review of your recent stay at Kempinski Soma Bay on Expedia. We're delighted to read about your excellent experience in our hotel. We're honoured to be your choice for future stays. We can't wait to welcome you back for another memorable stay in the near future.Warm regards,Silvia RajniakGeneral Manager

Dear Jeffrey,Thank you very much for your first stay at Kempinski Hotel Soma Bay and for sharing your friendly review on Expedia.com with us.We are more than delighted to read through your feedback and to learn that you enjoyed all aspects of our hotel. It is truly flattering to receive your compliments on the friendly services provided by the team in all areas. We will gladly share your great feedback with all our colleagues.Furthermore, we have noticed your feedback regarding the condition of the snorkeling equipment. Please rest assured that we discussed your feedback with the concerned department who will have a further look into it in order to improve that aspect of our services. We already look forward to welcoming you back again soon and remain in the meantime, with sunny regards from the shimmering Red Sea,Silvia RajniakGeneral Manager

Dear Ghassan,Thank you for your recent stay at Kempinski Hotel Soma Bay and for sharing your review on Expedia. com.It is very unfortunate to receive your negative review and we regret to learn that you have not enjoyed your stay with us at the Red Sea.We truly regret that your holiday experience has not been what you nor the hotel anticipated and that there was no possibility for us to try to accommodate your individual expectations during your stay.In general, we are receiving very positive feedback, particularly for the friendly and helpful team and the culinary offerings. As we are not entirely sure what exactly you have missed or what we could have done better in order to achieve your full satisfaction, we would look forward to further clarification.We remain at your disposal for any further inquiries and wish you all the best.With kind regards,Silvia RajniakGeneral Manager

Dear Esther,Thank you for your recent stay at Kempinski Hotel Soma Bay and for the time taken to share your review on Expedia. With pleasure, we see that you have positively enjoyed several services you mentioned that the food is excellent and our staff was friendly and we hope you have enjoyed your stay with us on the shores of the Red Sea.Regretfully, we noticed your feedback regarding payment for water, we would like to mention that The hotel does provide a 1.5 L bottle of water, Two of 0.6 Ml bottles of water in the room on a daily basis plus a 0.6 Ml bottles of water for each guest once per day at the beach/pool as free of charge, additionally the water is provided free of charge in the breakfast as well and only water is provided against the charge in the dinner buffet at the main restaurant due to half-board meal basis system. Once again, we regret that you had different expectations and that this aspect affected your holiday experience. We do hope to welcome you back again to Soma Bay and remain with kind regards,Silvia RajniakKempinski Hotel Soma Bay

Liebe Julija,Wir danken Ihnen für Ihre wunderbare Bewertung auf Expedia sehen gerne, dass Sie Ihren Urlaub im Kempinski Hotel Soma Bay rundum genossen haben. Es schmeichelt uns sehr, dass Sie so viele Aspekte des Hotels überaus positiv hervorheben. Angefangen von der Höflichkeit unseres Personals, über das kulinarische Angebot und der Qualität der Speisen.Des Weiteren freut es uns, dass Sie die Aussicht genossen haben. Bitte seien Sie versichert, dass wir Ihre tolles Lob an unser gesamtes Team weitergeleitet haben. Das gesamte Team freut sich, Sie hoffentlich bald wieder bei uns begrüßen zu dürfen. In der Zwischenzeit verbleiben wir mit warmen Grüßen aus Soma Bay.Silvia RajniakGeneral Manager

Dear Mr. Medhat,Sunny greetings from Kempinski Hotel Soma Bay. We are thanking you for sharing your feedback on Expedia.com. Please allow us some time to look into the matter, as we did not receive any booking confirmation regarding the meal plan booked through the travel agent. We do sincerely apologize for the inconvenience and the delay. However, we do wish you enjoyed your stay.In the meantime, we remain with warm greetings from Soma Bay and hope to welcome you back soon.Silvia RajniakGeneral Manager

Dear Shannon, We thank you for your excellent rating on Expedia.com and are happy to see that you thoroughly enjoyed your holiday at the Kempinski Hotel Soma Bay. We are pleased to read that you had a great time at our hotel. We will be very happy to pass on your great praise and feedback to our team. Especially our housekeeping team was very happy to read your words of appreciation. Furthermore, we are pleased to read that you were satisfied with the service of our team at Laguna Club.Thank you one more time, such feedback is a reward for us.We look forward to welcoming you to your next holiday with us and remain with sunny greetings from the Red Sea,Silvia RajniakGeneral manager

Dear Karine, We thank you very much for your recent stay and 5th time at Kempinski Hotel Soma Bay and for the time taken to share your friendly feedback on Expedia with us. It is great to learn that you liked our hotel in all aspects. Furthermore, we are delighted to read that our friendly and attentive team. Of course, your great feedback will be shared with all our colleagues. We hope to have the pleasure of welcoming you back again soon and remain with sunny regards from the shimmering Red Sea, Mahmoud Matar Executive Assistant Manager

Dear Mary, We thank you very much for your recent stay at Kempinski Hotel Soma Bay and for the time taken to share your positive review on Expedia with us.It is wonderful to learn that you have enjoyed your vacation with us on the shores of the Red Sea including all the services provided. With pleasure, we will share your kind feedback with the entire team.We hope to welcome you back again and in the meantime, we remain with sunny regards from the Red Sea,Silvia RajniakGeneral Manager

Dear Mr. Thomas,Thank you very much for recently staying at Kempinski Hotel Soma Bay and sharing your friendly feedback with us on expedia.com. It is our pleasure to learn that you have enjoyed your vacation on the shores of the Red Sea. Unquestionably your feedback is flattering to us and indeed, we will share your words of praise with all our staff. We have to admit, it is a surprise to us, as in general the majority of our guests are impressed by our personalized and warm level of service- which guests will only find at this level in a few other hotels on the Red Sea. Certainly, high-quality services are essential for us and it would be a pleasure to receive further details of what exactly you have missed or what we could have done better, in order to fulfill your individual expectations and continuously improve ourselves. Still, we would like to apologize in case of any inconvenience experienced.Once again, we apologise for any inconvenience experienced and we do hope to welcome you back to Soma Bay and hope in the meantime that you stay healthy.We already look forward to welcoming you back again and remain with kind regards from Soma Bay, Mahmoud MatarExecutive Assistant Manager

Dear Casar,Thank you for your recent stay at Kempinski Hotel Soma Bay and for the time taken to share your amazing holiday experience on Expedia with us.With pleasure, we see that you have enjoyed your stay, the beautiful beach and most of all, the friendly and polite team and the delicious culinary offerings. Certainly, your great feedback and appreciation will be shared with the entire team. We hope to welcome you back again next year and in the meantime, we remain with sunny regards from the shimmering Red Sea,Silvia RajniakGeneral Manager

Dear Rolf, Please allow us to respond in English. Thank you for your recent stay at Kempinski Hotel Soma Bay and for the time taken to share your amazing holiday experience on Expedia with us.With pleasure, we see that you have enjoyed your stay, the beautiful beach and most of all, the friendly and polite team and the delicious culinary offerings. Certainly, your great feedback and appreciation will be shared with the entire team. We hope to welcome you back again next year and in the meantime, we remain with sunny regards from the shimmering Red Sea,Silvia RajniakGeneral Manager

Dear Ahmed,Thank you for your recent stay at Kempinski Hotel Soma Bay and for the time taken to share your outstanding feedback on Expedia.com with us.It is really flattering to read that you describe our hotel as a heaven on earth. It is amazing that your positive experience already began with the warm welcome, continuing throughout all the services provided at the hotel. Your dear compliments unquestionably pleased us, especially concerning the beach and the clear water where you can the fish playing around and the helpful and friendly team in all areas of the hotel. Gladly, we will share your words of praise with all of our colleagues. Your feedback is a such reward for us.We are looking forward to welcoming you back again to our little paradise at the Red Sea and remain in the meantime with warm regards,Silvia RajniakGeneral Manager

Dear Fouad,Thank you for your recent stay at Kempinski Hotel Soma Bay and for the time taken to share your positive feedback on Expedia with us.We are delighted to learn that you have enjoyed our beautiful and clean resort and that our culinary offerings and services provided by our friendly team were to your fullest satisfaction.The majority of our guests visiting Soma Bay with its remote location (40 minutes from the Hurghada airport) prefer to be far away from the crowded and noisy streets in the city and enjoy the calm and relaxed atmosphere as well as the decent evening entertainment. We regret if we could not meet your individual expectations in regards to the evening entertainment and activities. Further with regret, we have read your comments regarding the offered airport transportation. This service provider is a third party, which provides limousines for all hotels in Soma Bay and the management is out of our hands. Even if we cannot directly influence the aspects, we will certainly sit down with the responsible management and discuss your comments and the pricing. We would like to kindly mention that the price is also composed of insurances such as passenger insurance, which is not common in taxis in Egypt, as well as regular car maintenance, COVID-19 measurements etc. One more time, thank you very much for your positive and constructive feedback and we hope to welcome you back again soon.In the meantime, we remain with sunny regards from the Red Sea,Silvia RajniakKempinski Hotel Soma Bay

Dear Hendrik,Please allow us to respond to you in English.Thank you for your recent stay at Kempinski Hotel Soma Bay and for the time taken to share your friendly feedback on Expedia.com with us.It is our pleasure to learn that you have enjoyed our comfortable hotel on the shores of the Red Sea and that you particularly highlighted our decent hospitality. With pleasure, we will share your kind feedback with the entire team and we are looking forward to welcoming you back again to our little paradise at the Red Sea.In the meantime, we remain with warm regards,Silvia RajniakGeneral Manager

Dear Mr. Shadi, Thank you for your recent stay at Kempinski Hotel Soma Bay and for the time taken to share your great feedback with us. We are more than delighted to see how much you have enjoyed your family vacation with us and that your son loved the kids club and our talented team. In addition, we are happy to see that in general our friendly and welcoming team contributed to a relaxed and enjoyable vacation. It will be our pleasure to share your wonderful feedback with all our colleagues and we already look forward to welcoming you back again soon. In the meantime, we remain with sunny regards from the shimmering Red Sea, Silvia Rajniak Kempinski Hotel Soma Bay

Dear Abdullah, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Lamiaa, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear André, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear KEENAN, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Thomas, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Christiane, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Fredy, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Benjamin, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Marc, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Antonella, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Expedia-User, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager

Dear Expedia-User, Thank you very much for your recent stay and that you took the time to share your feedback with us. We are happy to read that you enjoyed your stay overall and hope that we may welcome you back again soon. Sunny regards, Lars Pursche General Manager