South Shore hotel guide. Omni hotel in South Shore, Montreal

"Water pipes started vibrating very loudly at 1am"

"The first room I was given was a mess. There was a pretty serious leak around the window with water steadily dripping in, and the drywall around it was crumbling. It was bad enough that I had to ask for a different room right away. The second room wasn’t much better. It didn’t feel clean, the desk chair had a white stain on it and was broken and wobbly, and the window was super drafty and made a constant whistling noise. There was also more crumbling drywall around the window, and the TV didn’t even work. Walking through the hotel, I kept hearing staff arguing and yelling at each other, which just added to the overall uncomfortable feeling. I ended up leaving early and didn’t stay my second night. Management didn’t seem too concerned and didn’t offer any kind of refund. Overall, this place might be a 2-star hotel on a good day. I wouldn’t trust the reviews based on my experience."

"My stay was O-Kay"

"The internet was good during my stay"

"Wasn't sure what to expect and had some specific needs. Overall it was a very positive experience, the accommodation was better than I anticipated, excellent location for walking/ shopping/siteseeing, suite layout was very well done and well equipped, staff were all helpful and courteous, excellent continental breakfast. We arrived earlier than expected and anticipated hours before we could check in, but the hotel was able to check us in on arrival with exactly what we needed. I would for sure reserve here again next time I am in Montreal."

"The room lacked adequate lighting and the bedroom was dark with only a dim light on the nightstand. The kitchenette didn’t have any glasses, paper only and when I asked the front desk, they had none available. What they consider a queen is in fact a double bed. And lastly the room smelled. I don’t know what kind of cleaning products they use but it wasn’t pleasant. We opened the window to air it out. We won’t book there again."

"Clean, comfortable and convenient location. "

"The room was okay. Weird layout with a tiny bathroom. There was garbage left in our room when we arrived and a broken light. We notified staff and they came promptly to address our concerns. One of the elevators was broken and I have to say the other elevator was the smallest and scariest elevator I have ever been on. The staircase beside our room was the worst part of the hotel. Full of garbage and smelled like urine and fish. Overall I would only stay at this hotel if you need to be close to the bell centre. The only thing good about it is the location. "

"Great beds. Lots of parking. "