Hotel Hilton Hotels di Springfield

"I booked two rooms, one was fine, the other had make up on sheets and towels, rug had french fries under bed area and not vacuumed. We arrived late and didn't mention until late the next day. Hotel only offered me a cert for coffee or drink. Hotel has trash left around from other guests."

"Rooms could’ve been cleaned better. Dust on light fixtures."

"$30 self parking seems steep for the suburbs."

"Loved it. Great access to running."

"If you stay here, don't count on manager Mario to address issues encountered during your stay with seriousness or empathy. My hotel room was not cleaned, but housekeeping entered to leave 2 towels, but left the used towels on the floor and then proceeded to leave the room and NOT close the door fully, opening guest to a potential security issue! This was verified with a room audit. The hotel overall is nice, but this experience and the follow up was not ideal!"

"Great location for visiting Smithsonian campus. Quality room."

"I had booked this hotel through expedia for a fixed rate. After getting home I realized my card was charged over $500 more than it should have been. Upon calling, the staff member told me because they overbooked and upgraded our room, they increased the prices for each night. We were never informed of this upgrade and the room was a basic standard room. The staff member told me they would reimburse me the $531 but it’s been over a week and I’m still waiting. Very shady on the staffs part....

"The environment was great , great staff !!"