Eksterior

Ulasan untuk University Plaza Hotel and Convention Center Springfield

3.5 out of 5
University Plaza Hotel and Convention Center Springfield
333 S John Q Hammons Pkwy, Springfield, MO

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 308 dari 1016 ulasan" "
Penilaian 8 - Bagus. 265 dari 1016 ulasan" "
Penilaian 6 - Cukup Baik. 226 dari 1016 ulasan" "
Penilaian 4 - Buruk. 129 dari 1016 ulasan" "
Penilaian 2 - Sangat Buruk. 88 dari 1016 ulasan" "

7,6/10

Kebersihan

7,8/10

Staf & layanan

6,6/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Marley

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The service was nice and helpful. We only stayed one night but the room was outdated and the air vent was completely missing. Overall the hotel seemed somehwhat dingy and worn down.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
So close to campus, but getting a little run down.
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Kate

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beds comfy, rooms clean, modern but probably due to be updated in next couple of years. There is a small but efficient gym area, and pool. Really like the restaurant, cafe and snack availability as well as the very large comfortable lobby area.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 12 Mei 2024
Dear Kate, We are delighted to know that you had a pleasant stay at our establishment. Thank you for taking the time to share your experience and suggestions for our betterment. We value your feedback and look forward to serving you again in the near future. Best, Brent Parker, GM

10/10 Sangat Bagus

Cathy

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We love our times at this hotel!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 10 Mei 2024
Dear Cathy, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Brent Parker, GM

6/10 Cukup Baik

Vikki

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 10 Mei 2024
Dear Vikki, I'm sorry to hear that not every aspect of your stay met your expectations. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Brent Parker, GM

10/10 Sangat Bagus

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel has really been remodeled. Looks great!!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 3 Mei 2024
Dear John, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Brent Parker, GM

10/10 Sangat Bagus

Adam

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect for travelers to the area and not too far from everything you could want to do
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 3 Mei 2024
Dear Adam, I'm glad that our location was well-suited to your travel. We appreciate your kind feedback. Thank you for choosing us. We hope to host you again. Best, Brent Parker, GM

4/10 Buruk

BARBARA

Traveler bisnis
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Beautiful property. Fire pits and seating outside but, the carpet in our room was very dirty. One bed was fine. The other was very uncomfortable. It felt like there was a broken spring or something pointed inside the mattress. The AC and other things in the build were very noisy. I will not book there again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 1 Mei 2024
Dear BARBARA, We are sincerely sorry that your carpet was not met with our excellence in service, that one of the beds was not comfortable, and that noise pollution interrupted the comfort of your stay. We are in the business of providing comfort and quality, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Brent Parker, GM

10/10 Sangat Bagus

James, Spokane Valley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Aaron

Tidak Disukai: Fasilitas
Checkin was easy. Lobby/gym/bar/dining area seemed clean. Room was freshened while only somewhat cleaned & well stocked on day one. Stayed 4 days, but not once was my room cleaned or restocked. Even after requesting TWICE. 4 days of no hot water in the room was pretty aggravating. Tried the buffet; but you better avoid the eggs or else you’ll be courtesy flushing. After all that I believe I’ll be staying elsewhere anytime I visit Springfield Mo. from now on.
Menginap 3 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Dear Aaron, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Brent Parker, GM

10/10 Sangat Bagus

Ranjith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place to stay close to Missouri state campus
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 26 Apr 2024
Dear Ranjith, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Brent Parker, GM

10/10 Sangat Bagus

Denise

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were there for a quick visit and this hotel was perfect for that. Close to Missouri State so very convenient for our needs.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 23 Apr 2024
Dear Denise, Thank you for choosing to stay with us during your visit to Missouri State. We are glad to hear that you had a perfect stay and enjoyed our convenient location. We appreciate your feedback and hope to welcome you back soon! Best, Brent Parker, GM

6/10 Cukup Baik

NICOLE, West Des Moines

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
We have stayed at this property multiple times over the last 10 years & each time is just a bit less pleasurable. There has been a noticeable decline during each stay but I think this will be the last for us. The room we stayed at during this trip was supposed to be a “Pure” room. We noticed as soon as we checked in that our air purifier did not work. After further investigation, we found a whole wall of plug ins didn’t work. That left us with one over head light & one desk light for the entire room. We immediately notified the front desk & she said maintenance would check while we were out for the evening. When we returned, no repairs & we were left with just one working plug in to accommodate gadget charging needs for 3 people. There was a special filter on the shower that left us with dismal water pressure as well as a loud screaming sound emitting from the blockage of pressure at the filter. Wallpaper was peeling all around the room & it looked like the wooden doors were splitting from constant humidity/stagnant air. The beds were clean & comfortable, we felt safe in our room & surrounding areas. We also enjoyed the indoor pool & coffee shop. We came down for breakfast at 9:35 to a sparse buffet offering. Empty pastry section & rock hard biscuits with cold gravy. Good bacon & fresh fruit. Toaster, butter, PB&J but no bread. When I inquired about bread, I was told buffet closes at 10 so they wouldn’t be restocking. So sad to see the decline of a once great hotel.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 22 Apr 2024
Dear NICOLE, We cannot express enough how truly thankful we are for your continued support and feedback. Your input is invaluable to us, and we are truly grateful for your commitment to helping us enhance our services and exceed guest expectations. Your sentiments are incredibly appreciated, and we will certainly take them to heart. It has been an absolute pleasure to have you as our esteemed guest, and we eagerly anticipate the chance to welcome you back in the near future. Thank you once again for your unwavering loyalty and support. Sincerely, Brent Parker, GM

10/10 Sangat Bagus

Melissa

Menginap 1 malam pada bulan April 2024

8/10 Bagus

Adam

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and quiet in central location. Blackout drapes were definitely BLACKOUT. Which is nice for people who travel for work and work nights. I definitely recommend and would return for the right price.
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 20 Apr 2024
Dear Adam, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Brent Parker, GM

6/10 Cukup Baik

Pamela S

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Walkable to downtown and close to the airport and college
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 27 Apr 2024
Dear Pamela S, It is wonderful to hear that you enjoyed our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Brent Parker, GM

8/10 Bagus

Melissa

The stay was nice. The rooms are in need of renovation.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 14 Apr 2024
Dear Melissa, We appreciate you taking the time to share your positive experience with us. Thank you for your kind review, and helpful suggestions, and for choosing our hotel. We look forward to your next visit. Best, Brent Parker, GM

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Always a good place to stay. Lots within walking distance. We will be back again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 11 Apr 2024
Dear David, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Brent Parker, GM

10/10 Sangat Bagus

Nicole

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Will most definitely stay there again next time we go to Springfield
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 8 Apr 2024
Dear Nicole, WOW! Thank you for sharing your generous review of your experience with us and other travelers. We're happy to learn we've earned your future business and we look forward to welcoming you back again soon. Best, Brent Parker, GM

6/10 Cukup Baik

Tammie

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Reserved 2 rooms both had stained carpet and needs updated. One of the rooms was so bad we had to ask for a new one. It had what looked like a couple of blood stains on the carpet coming out of the bathroom was just really dirty. Staff was friendly. Was a little loud but not the hotel's fault. There was a baseball tournment and the kids just were not being supervised.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 1 Apr 2024
Dear Tammie, I apologize that the quality of your rooms was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority and I regret that we let you down in this area. We value you as our guest and hope to have you stay with us again for a better experience. Thanks again for writing a review. Sincerely, Brent Parker, GM

10/10 Sangat Bagus

Don

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 20 Apr 2024
Dear Don, Thank you for taking the time to share your kind review, and please visit us again. Best, Brent Parker, GM

10/10 Sangat Bagus

Nellie

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This hotel is nice and convenient when going to an event downtown!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 25 Mar 2024
Dear Nellie, Thank you for taking the time to share your feedback. I’m pleased to hear our nice hotel and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Brent Parker, GM

10/10 Sangat Bagus

Natalie, Saint Charles

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice comfortable hotel in close proximity to Missouri State University. Staff were wonderful. Included breakfast was good.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 25 Mar 2024
Dear Natalie, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Brent Parker, GM

10/10 Sangat Bagus

Jill

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 26 Mar 2024
Dear Deborah, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Brent Parker, GM

6/10 Cukup Baik

Alan

Tanggapan dari GM pada tanggal 11 Apr 2024
Dear Alan, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Brent Parker, GM

6/10 Cukup Baik

Alan

Traveler bisnis
Disukai: Staf & layanan
Physical plant needs remodeling
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 22 Mar 2024
Dear Alan, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Brent Parker GM

10/10 Sangat Bagus

Shanice

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Love how clean and tidy the entire place was.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 19 Mar 2024
Dear Shanice, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Brent Parker, GM

10/10 Sangat Bagus

Rebecca

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was very close to the comic con and the room was wonderful and comfy
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 16 Mar 2024
Dear Rebecca, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Brent Parker GM

8/10 Bagus

Melisha, Joplin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is older, the lobby are has been nicely upgraded but not really the rooms. Everything was clean and beds/pillows were comfy. The lobby area, because of building design, can be kinda looud.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 15 Mar 2024
Dear Melisha, Thank you for sharing your review. I sincerely appreciate you noting our high cleanliness standards! Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again soon. Best, Brent Parker GM

8/10 Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Dear Paul, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Brent Parker, GM

10/10 Sangat Bagus

Charles

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a great room and it's a nice place.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 12 Mar 2024
Dear Charles, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Brent Parker GM

6/10 Cukup Baik

Travis

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 28 Mar 2024
Dear Travis, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Brent Parker, GM

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan
Was super close to a concert venue at the Gillioz theatre. Safe and close walking distance. Really only bad things were that there was not a working ice maker on the 2nd floor. And, i dont know if all rooms were set up the same, but the shower was set up for someone handicapped. Wich is great. Except, the shower head was set up about chest high. So, you had to hold the shower head, wich completely came off while trying to use it. Nice thought, but impracticable with the stiff line that comes from the water source. Will come off again on the next person. A line that is softer would probably keep the shower head from unscrewing. All that said, i would definitely use your facility again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 5 Mar 2024
Dear David, We always appreciate when our guests express their willingness to stay with us again! Thank you for sharing your feedback and for providing us with areas where we can make improvements. Our aim is to be the top-rated hotel in the area, and our guests' opinions are instrumental in helping us achieve this goal. We hope to welcome you back soon, so please find a reason to visit us again in the near future! Best, Brent Parker GM

8/10 Bagus

Kelly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Clean but could use some repairs
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 4 Mar 2024
Dear Kelly, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Brent Parker GM

10/10 Sangat Bagus

Dena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Angela

Tidak Disukai: Kebersihan
Tanggapan dari GM pada tanggal 4 Mar 2024
Dear Angela, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker GM

10/10 Sangat Bagus

Carey

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 22 Mar 2024
Dear Carey, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brent Parker, GM

10/10 Sangat Bagus

Jennifer, Belleville

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 26 Mar 2024
Dear Jennifer, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brent Parker, GM

6/10 Cukup Baik

Angela

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
The pool was fun. I wished they had a microwave / mini fridge and wish they had cots in demand. The woman who checked us in was very quick, but not very friendly.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 22 Feb 2024
Dear Angela, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Brent Parker GM

4/10 Buruk

Patricia

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our room was not ready for check in when we arrived. They called us around 6 PM to let us know it was ready. Rooms were pretty clean but very dated. Restaurant was almost self serve. Only 1person waiting on tables and he was also the bartender. Tables were not cleaned and wiped off from prior guests. Food was very average at that. Waited 30 minutes or more for refill of tea and lemonade. Had to ask for silverware. Other guest just got their own. Staff we dealt with was not all that friendly. Coffee shop staff were very friendly and helpful. Would recommend eating in coffee shop not restaurant. Feel a few changes need to be made.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 20 Feb 2024
Dear Patricia, I would like to apologize for not having a room ready for your arrival and for the unsatisfactory dining experience in our restaurant. I have taken note of your feedback, and please know that this is not acceptable to our standards. Our team is constantly striving to improve the quality of service. I hope you will consider giving us another opportunity to provide you with the exceptional stay that we are known for. Once again, I sincerely apologize for any inconvenience caused, and thank you for taking the time to share your feedback with us. Sincerely, Brent Parker GM

2/10 Sangat Buruk

Amanda

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 20 Feb 2024
Dear Amanda, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Brent Parker GM

2/10 Sangat Buruk

Chris & Chelsie

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 16 Feb 2024
Dear Chris & Chelsie,We appreciate your patronage and extend our apologies if your stay did not meet your expectations. We enjoyed hosting you and hope to have an opportunity to deliver an improved experience during your next visit.Sincerely,Brent ParkerGeneral Manager

10/10 Sangat Bagus

Luzanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
University Plaza Hotels & Convention Center
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Brent pada tanggal 14 Feb 2024
LuzanneThank you for taking a moment to rate your stay at University Plaza! We hope to see you again the next time your travels bring to you Springfield!RegardsBrent ParkerArea General Manager

2/10 Sangat Buruk

Ann

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Dear Ann, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker, GM

10/10 Sangat Bagus

Tiffany

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Brent pada tanggal 14 Feb 2024
LuzanneThank you for taking a moment to rate your stay at University Plaza! We hope to see you again the next time your travels bring to you Springfield!RegardsBrent ParkerArea General Manager

2/10 Sangat Buruk

Andrew

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Parking was not available. Room was not ready 4pm check in. Staff rude
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 12 Feb 2024
Dear Andrew, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback, as it allows us to impact future guest experiences positively. We hope to see you again. Sincerely, Brent Parker GM

6/10 Cukup Baik

Lutonia

Disukai: Kebersihan, staf & layanan
Not accessible
My husband is in a wheelchair and we had an accessible room, or so we thought. The shower had no sprayer and there was no shower seat.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 12 Feb 2024
Dear Lutonia, Thank you for staying with us. We have several types of accessible rooms that can be selected at the time of booking; some with roll-in showers. Our rooms and hotel meet or exceed ADA standards. We sincerely appreciate your feedback as we are always looking to improve in this area. We hope to host you again in a room design more suited to your needs. Sincerely, Brent Parker GM

2/10 Sangat Buruk

Daniel

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Did not get city view room
Booked city view room and did not get city view room. Was instead put on 2nd floor right above front entrance no view at all.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 5 Feb 2024
Dear Daniel, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that your view did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Brent Parker GM

10/10 Sangat Bagus

Nathan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 30 Jan 2024
Dear Nathan, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Brent Parker GM