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Ulasan untuk Tregenna Castle Resort

3 out of 5
Tregenna Castle Resort
Tregenna Castle Estate, Treloyon Avenue, St Ives, England

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 292 dari 753 ulasan" "
Penilaian 8 - Bagus. 282 dari 753 ulasan" "
Penilaian 6 - Cukup Baik. 119 dari 753 ulasan" "
Penilaian 4 - Buruk. 41 dari 753 ulasan" "
Penilaian 2 - Sangat Buruk. 19 dari 753 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Ian

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The breakfast was served late. Restaurant opened at 07:45. This was enforced. I was also told when I arrived by the manager that as I hadn’t booked a breakfast (before I arrived) I would not be allowed a breakfast till 09:30 on the Monday. When I queried this I was basically told. Nothing the manager could do. Luckily the restaurant staff were more helpful.
Menginap 5 malam pada bulan Mei 2024

10/10 Sangat Bagus

John

Bepergian bersama teman
Helpful staff re my Gluten Free dietary requirements
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Guest Relations pada tanggal 26 Mei 2024
We appreciate your comments and the top score review. Thank you for taking the time to review us. We hope to welcome you back soon

6/10 Cukup Baik

Tom

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Staff & Locaction excellent. Apartment tired, needs updating, veranda doors did not open, shower cubical very small, toilets a problem in on flush, takes at least 4-5 attempts. Unfortunately it was not what we were expecting, Given the cost.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Guest Relations pada tanggal 25 Mei 2024
Thank you for your review. We are sorry the room and facilities did not meet your expectations. We hope you reported any issues to our 24hour Reception to allow us to investigate and resolve

8/10 Bagus

Renzo

Bepergian bersama keluarga
Lage , Ambiente und Parkanlage ein Traum … Zimmer und Essen sind OK für ein 3 Sterne Hotel
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Guest Relations pada tanggal 21 Mei 2024
Thank you for your review. We appreciate your feedback

10/10 Sangat Bagus

linus

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place to stay, the whole family had a god time
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Guest Relations pada tanggal 20 Mei 2024
We are so pleased you had a great time with us , thank you for the top score review. We hope to welcome you all back in the future

8/10 Bagus

Steven

Bepergian bersama teman
Disukai: Fasilitas
Lovely grounds and building.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 11 Mei 2024
We appreciate your kind words. Thank you

10/10 Sangat Bagus

Benoît

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
AMAZING garden, the hotel is beautiful. The staff were lovely. Would have given 5 stars if the receptionist who welcomed us was friendlier. Otherwise this hotel is fabulous
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Relations pada tanggal 7 Mei 2024
What a fabulous review thank you. We appreciate your words about our staff , they always go that extra mile to ensure guests have the best stay. We hope you will return soon

10/10 Sangat Bagus

Lesley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A stunning view of St Ives from our room and dining area. Very relaxing, beautiful garden and spacious room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 7 Mei 2024
We are pleased you enjoyed your stay and appreciated the fabulous views from your room and our restaurant. We look forward to welcoming you back in the future

10/10 Sangat Bagus

Robert

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Apartment was well appointed. The area was quiet and we were able to part very close to the accommodation. Staff were very nice and the food from the restraunt was lovely.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 25 Apr 2024
Thank you for the top score review, we appreciate your kind words and are so pleased that you enjoyed your stay, especially the location of the Apartment and our Restaurant, we hope to welcome you back

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 24 Apr 2024
Thank you for your top score review. We are happy you enjoyed your stay with us

8/10 Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was very unique with lovely gardens and when the Sun is shining, you get great views over to Saint dives. It is a great location and has a number of facilities to enjoy although the Indoor pool Is open nine till six and whilst this is plenty of time it would’ve been more enjoyable It was open a bit later in the evening, perhaps to 8 pm. Itself was fine although there was some evidence of wear and tear and certainly a lick of paint would not go a miss specially in the corridors leading to the room. The room overall was tidy however there was a layer of dust on the TV remote the bin in the bathroom had seen very much better days, although this didn’t detract from our stay it does mean that we scored a four rather than the excellent as there were a number of things that could be improved. The staff overall were fine and friendly and the man at the security barrier was very helpful and always had a smile.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 15 Apr 2024
Thank you for your review. We do redecorate corridors regularly, but we have to bear in mind that unless we can block the entire corridors and adjoining rooms we do have paint smells which most guests would not like. We hope you reported any issues to our 24 hour reception allowing us the opportunity to investigate and remedy any issues

8/10 Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful view from our sea view room and absolutely lovely gardens with an almost tropical walk down to the sea front.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 14 Apr 2024
We are so pleased you loved our location and grounds. Thank you for your review. We hope you will return in the future

8/10 Bagus

Ian

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest relations pada tanggal 14 Apr 2024
Thank you for your review scorec

10/10 Sangat Bagus

wing

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property environment is excellent and very easy to reach the high street and near beach.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 14 Apr 2024
Thank you for the top score review and your nice comments. We hope you will return

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a lovely time here. Our room was large and comfortable with an amazing view of St Ives.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 9 Apr 2024
We are pleased you enjoyed your stay with us. We appreciate your kind words

6/10 Cukup Baik

Sharon

Disukai: Staf & layanan, fasilitas
I would have given a higher rating if it wasn’t for the fact that I think I had the noisiest room in the hotel. I was near an internal door through to further rooms and every time someone opened it , it sounded like someone was opening my door as it made a noise. This made me a bit nervous as a single lady travelling alone. Also there was a party / wedding reception that went on until 12pm and I think I was right above it as I could hear every word to the songs even with the telly on. I gave a lower rating for cleanliness as although it was clean there was obvious mould on the bedroom wall and bathroom ceiling .
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 8 Apr 2024
We wish you had raised any issues with our 24 hour reception we would have done our best to move you to an alternative room.

4/10 Buruk

Ionut

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
No internet access, no wi-fi
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 8 Apr 2024
Sorry. We have WiFi throughout the resort. Hope you raised this with us while here and we could have investigated this. We hope that everything else was ok and sorry the WiFi issue spoiled your stay

10/10 Sangat Bagus

Sarah, Southampton

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the tropical gardens and the view over St Ives bay is amazing. Very friendly staff, the warm indoor pool was very relaxing. Good breakfast, plenty of options in a nice environment with lovely views from the restaurant. Good location for St Ives with lots of parking.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 5 Apr 2024
We really appreciate your kind words and are so pleased you enjoyed your stay with us

10/10 Sangat Bagus

Simon

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relations pada tanggal 29 Mar 2024
Thank you for the top score review

10/10 Sangat Bagus

Mike

Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Guest Relations pada tanggal 28 Mar 2024
Thank you for your top score review. We are pleased you enjoyed your stay with us

10/10 Sangat Bagus

Aliyah

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This has to be one of the best places we have stayed in the UK, great facilities, excellent service and friendly staff. Highly recommended, already looking to book for our next stay.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Relations pada tanggal 6 Mar 2024
What a fabulous review. Thank you. We are pleased you had a great stay with us and hope you will return

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super property and gave us everything we wanted for a family weekend away. Would have been "super-excellent" if the hotel could have arranged dry weather so we could play tennis too ;-)
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations pada tanggal 19 Feb 2024
We appreciate the top score review. We are so pleased that you enjoyed your stay with us and look forward to welcoming you back in the future

6/10 Cukup Baik

Andrew

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Great Location, very warm rooms, pool area dated.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations pada tanggal 16 Feb 2024
Thank you for your review

8/10 Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Relations pada tanggal 16 Feb 2024
We appreciate your high score review and hope you will return in the future

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel, Great Staff
Perfect stay, great location, clean, great staff nothing too much, will 100% stay again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations pada tanggal 13 Feb 2024
We really appreciate your top score review. We are glad you enjoyed our location. I will pass on your kind comments regarding cleanliness and our great staff, thank you. We hope to welcome you back in the future

10/10 Sangat Bagus

Les

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations pada tanggal 21 Mar 2024
Thank you for the top score review

4/10 Buruk

dee

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The room was really small and out dated. It was so loud the pipes were banging all night and you can hear the people in the rooms above and next door as though they were sat next to you. The pool was terrible, slippery, outdated and you had to pay to use a towel. The grounds are lovely, staff were friendly and breakfast was standard. I personally would not stay again and feel that a travel lodge would have been better value for money.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations pada tanggal 11 Feb 2024
Thank you for sharing your feedback with us. We apologise for the inconvenience you experienced during your stay. Your comments regarding the room size, noise level, and pool conditions are duly noted, and we will address these issues promptly. We appreciate your kind words about our staff, breakfast, and the grounds. We strive to provide excellent service and will use your feedback to improve our offerings. We understand your concerns and hope to have the opportunity to exceed your expectations in the future.

6/10 Cukup Baik

Lee

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations pada tanggal 6 Feb 2024
Thank you for your review score

10/10 Sangat Bagus

Cliff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay and will definitely be back
Absolutely fabulous setting with stunning views. Friendly, polite and helpful staff (the receptionist was incredibly knowledgeable of the area and very helpful). The room was enormous and amazing value.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations pada tanggal 3 Feb 2024
Thank you for the top score review. We are so pleased you had a great stay and look forward to welcoming you back in the future. Thank you for your kind comments

6/10 Cukup Baik

Martin

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations pada tanggal 22 Jan 2024
Thank you for your review

10/10 Sangat Bagus

Tom

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Loved the hotel
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 9 Jan 2024
Thank you for the top score review. We are so happy you loved our Hotel. We hope to welcome you back in the future.

8/10 Bagus

Lindsay

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tennis courts are well maintained. Lovely Christmas decorations. Friendly staff. A short walk to the town (but up a hill to get home to Tregenna!).
Menginap 9 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 8 Jan 2024
A lovely review thank you. We are pleased you enjoyed your stay. Thank you for mentioning our staff , we think they are the best. We look forward to welcoming you back in the future

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Loved it
Couldn’t ask for better! Room was lovely, plenty of space and comfy bed. Well worth paying for the sea view room.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 8 Jan 2024
We appreciate the top score review. We are so pleased you enjoyed your stay. We hope to welcome you back in the future

10/10 Sangat Bagus

Paul

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 8 Jan 2024
Thank you for the top score review

8/10 Bagus

Sinting

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 14 Jan 2024
Thank you for your review. We hope to welcome you back in the future

8/10 Bagus

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 21 Des 2023
We appreciate you taking the time to review us. We hope to welcome you back in the future

10/10 Sangat Bagus

Jacqueline

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 13 Des 2023
Thank you for the top score review

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely place to make memories with family ,good food ,plenty of picturesque walks and scenery
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 11 Des 2023
Thank you for the top score review and your kind comments. We are pleased you enjoyed your stay with us and hope to welcome you back in the future

6/10 Cukup Baik

Samuel

Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Für den Preis nicht gerechtfertigt
Wir hatten zu zweit ein Familienzimmer für 5 Personen. Das Zimmer war nicht schlecht allerdings erfüllte es den zu erwartenden Standard für den gezahlten Preis nicht daher eine mässige Bewertung. Wir waren die letzten Tage in vier verschiedenen Hotels wovon 3 von 4 billiger als dieses waren und alle waren sauberer, wärmer und schöner eingerichtet + hatten die besseren Parkplätze. Somit kann keine gute Bewertung gerechtfertigt werden. P.S. Es roch im gabzen Hotel und vor allem im Zimmer sehr Merkwürdig, so stark das man sich gestört fühlte.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 5 Des 2023
Dear valued guest, Thank you for sharing your experience with us. We're sorry to hear that your stay fell short of expectations. We appreciate your feedback and take it seriously. Rest assured, we will investigate the issues raised to ensure a better experience for our guests. We apologise for any inconvenience and hope you raised any issues while with us to allow us to investigate and find a resolution. We are competitively priced for the st ives area and one of few with extensive free parking facilities within walking distance to the town, with imposing views across st ives bay. Kind regards

8/10 Bagus

Philip

Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Rekations pada tanggal 22 Des 2023
Thank you for your review. We hope to welcome you back in the future

10/10 Sangat Bagus

malcolm

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Relations pada tanggal 30 Nov 2023
Thank you for the top score review, we are pleased you enjoyed your stay and hope to welcome you back in the future

10/10 Sangat Bagus

Kim

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is an outstanding hotel with views to due for. If you want a true St Ives experience this is the place to stay.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Relations pada tanggal 28 Nov 2023
We really appreciate your kind words and top score review. We hope to welcome you back in the future

6/10 Cukup Baik

Christopher

Disukai: Kebersihan
Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Relations pada tanggal 21 Nov 2023
Thank you for your review.

6/10 Cukup Baik

Noeleen

Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Relations pada tanggal 14 Nov 2023
Thank you for taking the time to review us

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Relations pada tanggal 6 Nov 2023
Thank you for your review.

8/10 Bagus

Romas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Location
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 2 Nov 2023
Thank you for taking the time to review us.

10/10 Sangat Bagus

Naomi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 2 Nov 2023
We appreciate your top score review and hope you will return in the future

10/10 Sangat Bagus

Martin

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 2 Nov 2023
Thank you for the top score review. We hope to welcome you back in the future

6/10 Cukup Baik

Darren

Tidak Disukai: Kebersihan
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 2 Nov 2023
Thank you for your review

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location with lovely grounds, a beautiful place to stay!. Buffet breakfast had a great choice, staff were efficient and friendly. Our room was clean and warm with a lovely big bed to rest our weary legs after a long day exploring St Ives. Can't wait to return!
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 27 Okt 2023
We really appreciate your review. We are always happy to hear when Guests have enjoyed their stay, it makes what we do worthwhile. We do hope to welcome you back in the future