"I am writing to formally express my deep dissatisfaction with my recent stay at your Brooklyn property. This was my first experience at your hotel, and it fell entirely short of acceptable hospitality standards.My concerns began at check-in when the front desk agent was notably unfriendly. Furthermore, a non-guest in a wheelchair was permitted to smoke cigarettes inside the lobby, filling the entire entrance with smoke without any intervention from your staff.The conditions worsened inside the room. I discovered a cockroach infestation, which was both distressing and deeply unhygienic. The room layout was also poorly designed; an oversized red desk chair completely obstructed the minimal walking space, making the environment feel cramped, unsafe and restrictive.Upon checking out, I reported the pest issue to the front desk. The clerk’s reaction lacked any empathy or urgency, as they dismissed the issue by stating they would simply inform maintenance. This indifferent attitude felt dismissive and discriminatory, giving the distinct impression that customer care is compromised based on the demographic of the neighborhood.Due to this severe lack of cleanliness, safety, and basic customer service, I will not return to this property nor will I recommend it to others. I expect a formal response detailing how these issues will be remedied."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
