"The hotel oversold the rooms and apparently that means the hotel gets to pick and choose who they want to lie to. My room was supposed to be ready at 12, it wasn’t. I literally chose to come stay here because of the bar. Unfortunately I couldn’t see past the horrible front desk experience. I was hoping to like this place so that my family and friends would have a comfortable stay while in NYC. I will never stay here again or subject people that I love to this place. The room I was promised was not what I was given. The lady tried to gaslight me and manipulate the situation. People think I’m extremely young but I’m not and try to treat me poorly based on my appearance. Save yourself the headaches and don’t book here. Here’s the list of things that were not working: the TV wouldn’t go any louder than like a quarter of the volume, there was no refrigerator unless you want to pay $10 per day, there’s one microwave on a certain floor, the noise from the street and sirens at all hours of the day and night, and the food gave me food poisoning. This was my first impression of Harlem and it’s not a good one."