Hotels near Woodland Station, Boston

"Good "

"Pool was out of service but we were not informed of that ahead of time "

"Room was very clean and the beds were very comfortable!"

"Good service , Clean rooms "

"Very happy with the entire experience. "

"We only had 2 bath towels for the 4 of us. When we asked for more towels, we were told to go to the store and buy some. We thought the man was joking, so we asked again. He pointed to the door and told us to go buy towels. Needless to say, we were shocked! We actually had to go to the store and buy 2 towels. We will never stay there again."

"Parking fee $35 per night seems expensive. "

"We have stayed at this hotel before and chose it again for its convenience. This time, when booking a room for our family of four (two adults and two children), I specifically selected a room that included breakfast. Upon arrival, the front desk staff informed me that breakfast was not included in our booking. I had to search through my emails to show them the confirmation that clearly stated breakfast was included. Even then, they only provided breakfast vouchers for two people instead of four. When I questioned this, they explained that the room rate only includes breakfast for two guests. This raises the obvious question: if the room is intended for four people, why does the included breakfast only cover half the occupants? The staff member was quite unhelpful throughout the interaction. It doesn’t make sense that a family room for four people only comes with breakfast vouchers for two."

"Staff was untrained. Front desk woman was falling asleep/ nodding off on Sat. morning. Asst. Manager does not know customer service. Housekeepers cannot understand English. I was sick for 6 days with pneumonia and was TOLD to check out a day early with NO REASON. My bank flagged my card for Fraud since no staff checked me out of my reservation on 3/6/26. The Hampton Inn, Waltham STILL HAD AN OPEN reservation for me 5 days AFTER I was TOLD to leave. Unprofessional and untrained staff with zero customer service skills to solve problems. "