we booked two rooms, management calls me and says they are sold out and they have to put me and my associate in a two bedroom room instead of two separate ones. We agree. I arrive at 245pm and call to see if the room was ready earlier than the 4pm check in time. Im told the room will not be ready until 4pm so it can be cleaned. We check into the 2 bedroom condo, and the room has not been cleaned. It smells of rotten food and trash, the beds had been slept in and not cleaned, the main bathroom had toothpaste spit around the sink and short and curly hair in the sink as well. All the towels were dirty. The second bathroom did not have an overhead light, the towels were dirty and there was a condom in the trash can. The 2nd bedroom light was burned out as well. We called and they sent a cleaning crew over to clean while we waited, they did not take care of the rotten food smell which I later discovered was the garbage disposal, that I had to clean myself. After all of that, the management calls my associate and says he needs to check into his room, the one they said they didnt have. My associate called and said he did not need it as we were already settled in to the two bedroom, they refused to give him a refund even though they made a mistake saying they were sold out and then realizing they were not. So he was charged $450 for a room he did not stay in, they claimed it was a non-refundable room, even though they told us it was not available. Stay away from Retreatia!
