Find hotels in Sterling, OH from Rp1.051.795

"After flying in and taking a nap, we were going to shower and noticed an odd smell in our bathroom. The shower and tub were filthy, there was water damage on the ceiling, and I have a mold sensitivity. There were also a few lights in our room that do not work. After going to the front to discuss the issues, the front desk guy offered another room for the night. We told him we wanted to check the room first. I'm glad we did, because the room door was actually left slightly open, and it looked like someone had just left it since there were dirty sheets. The bathroom was also dirty, and the ceiling in the hotel room itself was damaged. Not to mention it was a two queen bedroom, and an entire mattress was missing??? You can’t make this kind of stuff up. We went back to the front desk and let him know that we will be leaving in the morning and would like to cancel the rest of our booking. He said we have to speak to the manager in the morning. The manager never came, and even after we left, the front desk never connected us to them no matter how many times we called. Absolutely atrocious. And the refund process is insane… if you love horrible room conditions and the most unhelpful staff, you’ll love it here!"

"Room and bed were great. The only downfall was a group of kids ran the halls in a stampede from 12:30-3:30 am. "

"Great place live the staff"

"It was clean and well maintained."

"This was one of the worst stays in a hotel I’ve ever had. When we got to our room, there was a sticky substance all over the floor. The amount of trash and dirt on the floor was astounding. The toilet seat was completely broken. And the shampoo and conditioner holders were ripped off of the wall and the squirt handle was broken off. Making it hard to use. The bedding had fresh stains on them. And then the final straw was when I was blow drying my hair with the blow dryer provided and the blow dryer blew up with sparks and filled the bathroom with smoke and our room with a scorched smell. I told the front desk and they apologized but seemed disinterested. I will never stay here again. The lack of care about cleanliness and basic maintenance really needs to be addressed."

"Even though they were remodeling which you are aware of the staff was excellent and all areas were maintained and very clean. "

"Staff was friendly. Rooms are a little outdated but the elevators had signs about updates coming. Room could have been cleaner (dirty shower, stains on comforter, hairs on bed) "

"Breakfast provided. "

"The air conditioner was loud at times when it got to a certain point . With having 2 young kids it would wake them up . Other than that is was a good stay"