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Ulasan untuk Holiday Inn Express Stevenage, an IHG Hotel

3 out of 5
Holiday Inn Express Stevenage, an IHG Hotel
Danestrete, Stevenage, England

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 413 dari 1001 ulasan" "
Penilaian 8 - Bagus. 406 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 117 dari 1001 ulasan" "
Penilaian 4 - Buruk. 36 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 29 dari 1001 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

7,8/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Uday

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Its nice and in walkable distance from shopping area and malls
Menginap 1 malam pada bulan April 2024
Tanggapan dari Keeley Team Leader. pada tanggal 22 Apr 2024
Dear Uday, Thank you for taking time to leave a review. We are glad you found our location fit for all your needs. We hope to welcome you back in the future! Regards, Keeley Team Leader.

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Only staying a wedding, it was really good for what we needed. They sell pizza 24hrs a day which was good when coming back late from the wedding
Menginap 1 malam pada bulan April 2024
Tanggapan dari Keeley Team Leader. pada tanggal 22 Apr 2024
Michael, Thank you for taking time to leave such a great review! We are glad you made good use of our 24 hour pizzas! We look forward to welcoming you back soon. Regards, Keeley Team Leader.

10/10 Sangat Bagus

Michael

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Keeley Team Leader. pada tanggal 18 Apr 2024
Dear Michael, Thank you for taking time to leave such a great review! We look forward to welcoming you back soon! Regards, Keeley Team leader

10/10 Sangat Bagus

Elaine

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
I wood have like a double and a single bed when staying
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Operations Manager pada tanggal 16 Apr 2024
Thaks for the review and feedback, Elaine.All the best,Mitch

8/10 Bagus

Arthur

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent staff, convenient to the metro. Good late night bar and wonderful breakfast
Menginap 2 malam pada bulan April 2024
Tanggapan dari HOM pada tanggal 15 Apr 2024
Arthur, thanks for taking the time to review our hotel! We're happy to see you had an excellent experience and we hope to see you again. All the best, Mitchell - Hotel Operations Manager.

2/10 Sangat Buruk

Michael Adrian

When I booked our room I noticed that this hotel had a restaurant. When we checked in we asked to reserve a table in the restaurant. We were told that we just had to turn up and sit at any table we chose. What we were NOT told was that out of all items on the menu only a choice of four pizzas was available, no other main courses. My wife and I were appalled. We had already ordered drinks meaning that we couldn’t go elsewhere in our car. We were stuck with a choice of four pizzas. The quality of the pizzas we chose was less than satisfactory and we left most of them on the plate. When we had finished a member of staff came over and gave us coupons for an extra drink. As we were going to prepare for bed the coupons were of no use to us. We tore them in half and left them on the table. Our overall impression of the hotel was such that we never stay in a Hilton hotel again. Score out of 10? Zero.
Menginap 1 malam pada bulan April 2024
Tanggapan dari HOM pada tanggal 15 Apr 2024
Michael Adrian, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Mitchell - Hotel Operations Manager.

10/10 Sangat Bagus

Josephine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Is a wonderful place to stay
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Keeley Team Leader. pada tanggal 8 Apr 2024
Dear Josephine, Thank you for taking the time to leave such a lovely review. We are glad you think our hotel is a lovely place to stay! We hope to see you back again with us soon. Regards, Keeley Team Leader.

8/10 Bagus

Helen

Disukai: Staf & layanan
Good value.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Keeley Team Leader. pada tanggal 6 Apr 2024
Thank you Helen for taking time to leave such a lovely review. We are glad to see you think our hotel is good value.Regards, Keeley Team Leader.

10/10 Sangat Bagus

Les

Great stay as usual
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Keeley Team Leader. pada tanggal 2 Apr 2024
Thank you Les for taking time to leave such a great review! We are glad your stay was great as usual and can not wait to welcome you back. Regards, Keeley Team Leader

4/10 Buruk

Kalwant

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The staff at the hotel are super and very friendly. The front desk team are so polite and helpful. Unfortunately the property is in a very poor state and in some wasy quite dirty. Not what one would expect from this type of Hotel, especially as its part of a worldwide group.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Keeley Team Leader. pada tanggal 5 Mar 2024
Dear Kalwant thank you for taking time to leave us a review. We are really glad the staff were the highlight of your stay! As for the property we appreciate your honest feedback. . We are due for a refurbishment from the 18.03.24, and hope you make use of our brand new lounge area for future stays. Regards, Keeley Team Leader.

8/10 Bagus

Russell

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Operations Manager pada tanggal 25 Mar 2024
Thanks for the review!All the best,Mitch

8/10 Bagus

Aderemi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Operations Manager pada tanggal 4 Mar 2024
We're grateful for the feedback, Aderemi.Best wishes, Mitchell -

6/10 Cukup Baik

John

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Staf & layanan
Staff were all nice and pleasent and helpfull. On a three night stay the room was cold and unwelcoming for the first two nights but after complaining and asking for an additional heater the room temp was more acceptable on the third night. Room keys had to be reprogrammed at least three times possibly four, but the staff were pleasnt on each occasion. The hotel is reasonably priced but not in the best location
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Sabrina pada tanggal 27 Feb 2024
Dear John,Thank you very much for those feedback. We hope to have another chance to offer you a better experience in the future.RegardsSabrinaTeam leader

10/10 Sangat Bagus

Kevin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff we're friendly, and a good location for shopping and Gordon Craig theatre which was the reason for us staying there.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Operations Manager pada tanggal 26 Feb 2024
Thanks for the lovely review, Kevin!All the very best,Mitchell

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas
Hotel and staff nice clean and friendly Toilet in room continuously running and toilet roll holder broken, also couldn't get hot water for shower Still overall comfortable stay and with a little tlc would rate excellent
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Operations Manager pada tanggal 13 Feb 2024
Michael, thanks for taking the time to review our hotel!Knowing you had a great stay brings a smile to our faces! Safe travels and see you again soon!Best wishes, Mitchell -

10/10 Sangat Bagus

Juan

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is good, the breakfast is excellent, but the parking facilities are too far away and hard to get to.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Operations Manager pada tanggal 5 Feb 2024
Thanks for the review and feedback, Juan!We're pleased you enjoyed our location and breakfast service!All the very best,Jamie

10/10 Sangat Bagus

Judy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
One night stay. Room clean and sofa bed one of the best my adult son had slept on. Car parking convenient in the Asda supermarket. Nice breakfast. Staff very helpful.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Operations Manager pada tanggal 30 Jan 2024
Thanks for the review and feedback, Judy.We're so pleased to hear that you enjoyed your stay with us and we hope to welcome you back with us again soon!All the very best,Mitchell

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Operations Manager pada tanggal 30 Jan 2024
Thanks for the review, Richard!We appreciate it and hope to welcome you back again soon!All the very best,Mitchell

10/10 Sangat Bagus

Neil

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed for 2 night's and was extremely happy with this hotel. The staff were very helpful and friendly. The breakfast was good with plenty to choose from. We will be returning.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari HOM pada tanggal 22 Jan 2024
Wow, 5-stars! Thanks so much, Neil. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. We look forward to seeing you again and All the best, Mitchell - Hotel Operations Manager.

10/10 Sangat Bagus

Craig

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hotel Operations Manager pada tanggal 30 Jan 2024
Thanks for the review, Craig.All the best,Mitchell

8/10 Bagus

HONGWOO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hotel Operations Manager pada tanggal 18 Jan 2024
Thanks for the review!All the best,Mitchell

4/10 Buruk

Nicola

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Operations Manager pada tanggal 11 Jan 2024
Thanks for the review, Nicola!All the best,Mitchell

10/10 Sangat Bagus

Alastair

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable hotel very close to rail station
Everything was fine. Room very clean, quiet and comfortable. Staff were friendly and welcoming. Very convenient for rail station - less than 5 mins walk,would actually make a convenient base for visiting London, very frequent and fast trains take 25 mins or less.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari HOM pada tanggal 2 Jan 2024
Thanks for the perfect rating, Alastair. Thanks for the feedback and we hope to welcome you back soon. All the best, Mitchell - Hotel Operations Manager.

10/10 Sangat Bagus

S

Disukai: Kebersihan, kondisi & fasilitas properti
Weekend
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari HOM pada tanggal 2 Jan 2024
Thanks for the 10/10 rating, S. We hope to see you again and All the best, Mitchell - Hotel Operations Manager.

10/10 Sangat Bagus

Tracey

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HOM pada tanggal 2 Jan 2024
Thanks for the perfect rating, Tracey. We hope to welcome you back and All the best, Mitchell - Hotel Operations Manager.

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel was ok clean friendly staff. Telly in room only had a few channels that worked ok room cold even with heating full on. Breakfast was ok coffee bit naff milk would be better in a jug rather than packets as you gont get a lot out of them
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 5 Feb 2024
Thank you for the review and feedback, Peter!We're pleased to hear you liked our hotel and our friendly team.Please know that our team are on hand throughout your stay to help with anything you may need.All the best,Jamie

10/10 Sangat Bagus

Elizabeth

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HOM pada tanggal 2 Jan 2024
Thanks for the 10/10 rating, Elizabeth. We hope to welcome you back and All the best, Mitchell - Hotel Operations Manager.

10/10 Sangat Bagus

Malcolm

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Central Stevenage 5*
Great location, good price, excellent informative staff especially on check in. Room was spacious and very clean beds comfy and ensured a great sleep. Breakfast substantial in order to start the day
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 29 Des 2023
Wow, 10/10! Thanks so much, Malcolm.It's lovely to see that our location was a highlight of your trip. We hope to see you again soon!All the best, Mitchell -

8/10 Bagus

Elise

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Loved the little gift bag for our doggy! Good to have a dog friendly hotel in the area as they are often hard to find.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 29 Des 2023
Thanks for your fab feedback.We look forward to seeing you again soon.All the best, Mitchell -

10/10 Sangat Bagus

Liv

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 19 Des 2023
Thank you for the review, Liv!All the best,Mitchell

2/10 Sangat Buruk

Manzar

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
my experience is very horriable from the very start till the end.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 29 Des 2023
We appreciate your feedback, Manzar.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Mitchell -

10/10 Sangat Bagus

jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Definitely worth the money
Really good hotel. Service was great and everyone we have spoken to has been polite and very helpful.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 14 Des 2023
Thank you for the fantastic review, Jennifer!We really appreciate it and are so pleased to hear that our team did an amazing job at making you feel at home!All the best,Mitchell - Hotel Operations Manager

10/10 Sangat Bagus

jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely professional service.
Fantastic service from the whole team here. Always happy and helpful, when dealing with anyone from our group.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari - Hotel Operations Manager pada tanggal 15 Des 2023
Wow, 10/10! Thanks so much, Jennifer.All the best, Mitchell

10/10 Sangat Bagus

Bex

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Friendly & helpful staff, clean, warm rooms, with crisp white bedding and fluffy towels. Lovely breakfast included too - thanks for a lovely stay 😊
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 14 Des 2023
Thank you for the review and feedback, Bex.We appreciate it, we're so pleased to hear you had a lovely stay and enjoyed our location's amenities!All the very best,Mitchell - Hotel Operations Manager

10/10 Sangat Bagus

Jaimi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cheap convenient and comfy
Clean, cheap and convenient. Only way to improve is parking
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 12 Des 2023
Thank you for the review, Jaimi!We appreciate you taking the time to leave feedback as well! It's great to hear that you found our location, clean, cheap and convenient!All the very best,Mitchell

8/10 Bagus

Mark

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
Nice hotel. Friendly check in. Car park a bit suspect and charge from 8am. TV couldn’t get a signal. Breakfast was excellent.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Operations Manager pada tanggal 5 Des 2023
Thank you for the review, Mark!We really appreciate it and hope to be able to welcome you back with us again soon!All the best,Andrew

8/10 Bagus

Tom

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari - Hotel Operations Manager pada tanggal 15 Des 2023
Thanks for your review, Tom.See you soon.All the best, Mitchell

8/10 Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to station, value for money inclusive of breakfast.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Operations Manager pada tanggal 28 Nov 2023
Thank you for your review, Mark.We're pleased to hear that our location perfectly suits the purpose of your stay!All the very best,Mitchell

6/10 Cukup Baik

Shirley

Bepergian bersama keluarga
Extremely busy at breakfast and most options ran out very quickly. Appeared only 1 member of kitchen staff around and both reception staff clearing tables and topping up food when asked. Plate and cutlery shelving could do with a clean. Have stayed here many times without issue but appears there is a shortage of staff now. Many other people making similar comments at breakfast this morning.
Tanggapan dari Hotel Operations Manager pada tanggal 28 Nov 2023
Thank you for the review, Shirley.Thank you for the review, we're sorry to hear that our breakfast service wasn't what it usually is and for that, we apologise.We hope to be able to welcome you back with us again where our service will be 10/10! All the best,Mitchell

10/10 Sangat Bagus

R

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
The hotel is reasonable but car parking is difficult with luggage.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Operations Manager pada tanggal 28 Nov 2023
Thank you for the review, we really appreciate it and hope to be able to welcome you back with us again soon!All the best,Mitchell

8/10 Bagus

Jackson

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good stay at Stevenage
Good location, nice view and easy parking at ASDA
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Operations Manager pada tanggal 23 Nov 2023
Thank you for the review, Jackson.We're glad to hear that you loved our location as well as the view.We hope to be able to welcome you back with us again soon.All the best,Mitchell

10/10 Sangat Bagus

Hilary

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We are very happy with this hotel. Staff particularly friendly. Very clean. Quiet. Rooms good. Breakfast very good with good selection.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Sabrina pada tanggal 13 Nov 2023
Dear Hilary,Thank you so much for your review we are very happy we offered you a great experience and we hope to see you again very soon.RegardsSabrinaTeam leader

10/10 Sangat Bagus

Miss

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Highly recommend
Perfect stay. Again. Will definitely recommend. Staff were helpful friendly and professional
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Operations Manager pada tanggal 10 Nov 2023
Thank you for the review.We appreciate it.We're glad to hear that our team made your stay that much better.All the best,Mitchell

8/10 Bagus

Ricky

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Operations Manager pada tanggal 10 Nov 2023
Thank you for the review, Ricky!We really appreciate it.All the best,Mitchell

10/10 Sangat Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
Stayed for business, I cannot fault the hotel or staff, we be staying again.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Operations Manager pada tanggal 9 Nov 2023
Thank you for the review and feedback, Michael.We're glad to hear that our location suited your trips needs perfectly and we look forward to welcoming you back with us again soon.All the best,Mitchell

4/10 Buruk

Jo

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Hotel Operations Manager pada tanggal 8 Nov 2023
Thank you for your review.We appreciate it.All the best,Mitchell

10/10 Sangat Bagus

James

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sabrina pada tanggal 28 Okt 2023
Dear James,Thank you so much for your feedback, we are very pleased to learn you had a wonderful experience with us and we hope to see you again very soon.Kind regardsSabrinaTeam leader

10/10 Sangat Bagus

P

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ok
Me and my husband stayed at this was ok and we enjoyed ourselves and had a pleasant stay.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Hotel Operations Manager pada tanggal 24 Okt 2023
Thank you very much for the review and feedback!

6/10 Cukup Baik

Dave

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Single ply toilet paper...
Staff were helpful and friendly but the hotel is bang average for the price charged. Breakfast was uninspring and the most outrageous thing was the bathroom of the room had single ply toilet paper, i know theres cozzie livs and all but for £100+ for a hotel room youd expect better..
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hotel Operations Manager pada tanggal 23 Okt 2023
Thank you very much for the review and feedback, Dave! It's really appreciated and we hope to be able to welcome you back with us again soon.

10/10 Sangat Bagus

Carol

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is the perfect place to stay, near all the places to shop. Near the railway station, buses & parking is provided for disabled drivers.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Hotel Operations Manager pada tanggal 23 Okt 2023
Thank you very much for the review and feedback, Carol! We really appreciate it and hope to be able to welcome you back with us again soon.