Search Luxury Hotels in Stocksfield

"This is such a lovely hotel! We opted for a Club room and I’m so glad we did😊 The room was really spacious with a floor to ceiling window framing the fabulous River Tyne view and easy chairs right by the window to enjoy it. The room has included WiFi which was strong enough to stream and a well equipped, though slightly tired bathroom. In addition to the room, the staff were friendly and helpful, the bar served very good cocktails and the breakfast was excellent value. All in all an excellent experience, and I’m sure we will be back to the Copthorne hotel very soon!"

"Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment."

"Staff refused to let us store food temporarily or use the microwave, saying it was “for breakfast only.” The response was a scripted, corporate line rather than any kind of reasonable customer service. We were travelling with two children under five and simply needed to heat food for one minute in the evening... a very small, practical request that was refused on what seemed like an arbitrary rule. It wasn’t the rule itself so much as the complete lack of flexibility or common sense. Good hospitality is about helping guests, especially families, not hiding behind rigid policies for situations that would take literally one minute to accommodate. The experience left us feeling unwelcome and poorly treated."

"Shower was flooding. Also be aware parking is £25 per day. "

"Breakfast was good. Rooms are poor quality, very old. Things broken in the rooms and nothing staff can do about it but say sorry. The spa is good but restricted to just one hour and also restricted to just the pool, can’t use the nice spa pool without paying another £70 per person per day so be aware of that. The hotel location is good, walkable to the park and ride and each to get into the centre etc. "

"Clean room,clean bathroom,new showers .Staff friendly.Downstairs was bar restaurant with lovely food and drinks "

"Excellent staff. Superb dinner. Comfortable clean room.Excellent value for money."

"Good mostly clean hotel in a handy location. Room was beginning to look a little tired around the edges. Next to the Metrocentre and many shops and restaurants including a handy Toby Carvery for good value breakfast!"

"Staff were very helpful with a special shout out to Athy who really made an effort to welcome us every time we met him over the weekend."