"major construction would be ongoing for three of our four days at the hotel. Had we been informed beforehand, we would have made different arrangements entirely.
The first room we were assigned had multiple issues:
The AC was not functioning, and the room was 80 degrees upon arrival.
The “ocean view” room primarily overlooked the parking lot, where delivery and work trucks created noise throughout the day.
The door hinge was broken, leaving visible openings to the outside where bugs could enter.
We attempted to contact the front desk to request a room change but were unable to get through initially and received no callback. After calling again two hours later, we were told someone would bring new room keys. Thirty minutes passed with no follow-up, and when I called again, the front desk member appeared unaware of the situation entirely but was able to send someone.
While we appreciated being moved, the second room also felt poorly maintained, with visible grime on the side table and floor. At that point, we did not want to continue complaining so did not raise the issue. Additionally, despite my emailed request ahead of arrival (below), there were no extra pillows in either room to support my pregnancy.
Unfortunately, the issues extended throughout the property:
The gym was incredibly warm, construction noise was so loud it could be heard through noise-canceling headphones, and three of the five treadmills were out of service.
The fire pit and shared outdoor areas were d"
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