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"Great clean hotel"

"Am conflicted about this review. I would definitely recommend people stay here. At check in I’m pretty sure we were forgotten. There were many people checking in at 2pm (recommend come much earlier or much later). We were told to wait in the lounge for 10 minutes. After more than half an hour I went to check with reception. There was no other guests there and they served me straight away though I wonder if anyone would have come back to get us. Upside is that I accidentally booked a twin and they happily converted to king. As a couple on our 50s with no children I wouldn’t stay here again. It is very well suited as a family resort and there were many families there. The traditional Balinese style buildings and rooms were lovely. We appreciated our anniversary surprise very much. All the staff were very accomodating. Lots of options at the buffet breakfast. I would definitely recommend for others, and we had a pleasant experience just wasn’t our ideal accomodation. "

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"Beautiful property. The rooms were perfect"

"Very nice and genuine staff. I Love my room "

"Wow, the hotel was amazing! It exceeded my expectations! It was perfect for our young kids, sooo many daily kids activities! Kids club was amazing, my kids didn’t want to leave! The pool bar was fantastic! Food was delicious! Rooms were clean and beds were like a cloud! Perfect central location! Would stay again for sure!!! "

"We were staying from 16 to 20 Feb. Firstly I was allocated a room that was very damp and has a stench smell. We managed to change room. However pillows in the new room has a smell like a damp smell and we gotten them to change immediately. After changing we still face the same issue. We had to sun it from our room balcony. After two nights I discovered my neck and my hands have some bites like from bed bugs. I suspect it is bed bugs. I also discovered a lot of crumps near the bed and caught a cockroach. Towel provisions is not consistent. We have two people but towel replacement is only one sometimes. I do not wish to write such a review but I thought it’s important for the 5 star hotel to provide cleanliness for their guest. Overall the hotel service of staff is good. We have to give credit for this point. "

"Beautiful room and property, very nice staff, geat food with lots of choices. The pools and beach were perfect. "

"Staff were friendly and attentive. Location was great and good facilities "