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"The service was outstanding and breakfast delicious. I had issues with the rooms. The first I was given the toilet was damaged and the room I was moved to was dirty. They solved the issue. One thing that I assume they cannot change, is the bad odor that comes from the bathroom. I called reception and they said that when it is too hot outside the fumes from the sewer comes up the tubes. I had to open the balcony door to let it out. It was bothersome but I preferred to stay rather than moving into a third room. "

"Nice location, very friendly staffs. "

"A wonderful hotel!! "

"The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation."

"It was a great, spacious suite with a view of the Costanera tower. The staff was friendly and we greatly appreciated the ability to check in early (for a small fee). The hotel is perfectly located and easily accessible to the metro anywhere else in the city. "

"Room clan staff courteous. We always stay here when we come to Santiago. Like a second home "

"Todo impecable "

"Rooms are large and beds comfortable. Excellent staff, good coffee and water always available. Pool and roof bar very nice! "

"The room was very clean. The staff was very friendly and always ready to help. The Italian restaurant served delicious food. The menu had quite a variety of different foods. The terrace and pool area was also very pleasant with staff that was friendly. They went out of their way to make you feel at home. "