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"The general areas in the hotel are nice and well appointed (reception, bar etc.) but the hallways desperately need the carpets replacing and the rooms are a little tired/grubby in corners. I was given an 'upgraded' room, it was on the ground floor (which is fine) however the whole length of the window was a parking space immediately outside so all I could see was a land rover and it didn't feel the most private so had to have the curtains closed the whole time. Long check in queue. Body cream in the room dispenser empty. Would prefer takeaway cups in the room or reception for coffee to go in the morning."

"Honestly, the best thing about this place is riding the Terminal 5 Heathrow Pods. Everything's very impersonal, staff are nice enough, but I felt like I had to work hard for them to notice I was even there. Everything's "Self Service". The hotel is . . . OK. Tried to eat at the restaurant, after I'd sat there & been basically ignored by the staff for 20 minutes, I got up and went to the convenience store in the lobby. (also a "self service" checkout) More about the driverless Pods: they're really cool, but if passengers are forced to share a Pod (due to demand during peak times, or because only one bay is functional, for example) the eight pound fare starts feeling like a rip-off"

"Nice hotel the location close to the airport was perfect."

"Friendly helpful staff. Welcoming large reception Quiet comfortable room. Airport shuttle. Would have liked to be able to pay cash but could only use credit card. Even for coffee Would have liked a bath"

"Nice beds and pillows."

"London layover. Perfect for the day between two long flights"

"Excellent hotel. Staff were very kind. Breakfast was very good especially coffee was excellent. Pool was very good. The only problem was that there was no airport shuttle service."

"We were overall very happy with our stay at the hotel. The staff was friendly, the atmosphere was pleasant, and we had been looking forward to this trip for a long time. Unfortunately, the AC in my parents’ room did not work during our stay. The hotel staff tried to help but were unable to fix the issue, and instead provided a portable fan, which unfortunately did not make much difference as the room temperature never went below 29°C. This was especially disappointing since the trip was meant to celebrate my parents’ 60th wedding anniversary, making the situation feel a bit unfortunate. Despite this issue, we still appreciated the hotel overall and hope this can be improved for future guests."