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Ulasan untuk Surabaya Suites Hotel Powered by Archipelago

4 out of 5
Surabaya Suites Hotel Powered by Archipelago
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, East Java

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 18 dari 103 ulasan" "
Penilaian 8 - Bagus. 42 dari 103 ulasan" "
Penilaian 6 - Cukup Baik. 35 dari 103 ulasan" "
Penilaian 4 - Buruk. 4 dari 103 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 103 ulasan" "

7,4/10

Kebersihan

7,8/10

Staf & layanan

7,0/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Glody

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bedroom
Bathroom
Bathroom
TV kabel
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Erni

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Bukan sperti hotel bintang 4
Tidak sesuai dgn kelasnya, hotel bintang 4 tpi tdk wangi, kamar luas tpi tmpat tdur kecil, kelebihannya cuma dkt dgn pusat kota dan mall dan jg ada bath up..slebihnya tdk sperti yg diharapkan..
Menginap 1 malam pada bulan Desember 2018

8/10 Bagus

Johannes

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kamar luas & bersih
Hotel agak lama tapi masih terawat & bersih seperti 10 tahun yg lalu pada saat saya pernah beberapa kali menginap di sana. Komplain teko listrik yg rusak langsung diganti baru. Kain sprei, selimut dan handuk agak bau rokok dan bau seperti kurang kering jemurnya. Kamar luas, AC dingin , karpet bersih, kasur masih bagus, furniture terawat. Sangat direkomendasikan.
Menginap 1 malam pada bulan Juni 2018

10/10 Sangat Bagus

Budiman

Disukai: Kebersihan, staf & layanan, kenyamanan kamar

4/10 Buruk

Henry, Indonesia

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Hotel di lokasi strategis
Kualitas layanan dan fasilitas yang diberikan saat ini jauh dibawah manajemen sebelumnya yaitu Prime Group

6/10 Cukup Baik

natasha

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar

6/10 Cukup Baik

Moh, Sumenep

Tidak Disukai: Kebersihan
Berbintang, Tetapi Kenyamanan Tidak Istimewa
Mendapat harga pada kisaran $30 (Rp 320k) untuk tipw Suite Junior, nilai yang didapat melebihi angka dengan berbagai fasilitasnya (kamar luas, bathtub, sofa, dll). Breakfast enak dan pantas untuk ukuran hotel berbintang. Sayang sendok-garpunya berukuran raksasa dan aneh dilihat dari ukuran berbanding fungsi. Lokasi sangat pas bagi yang ingin wisata tengah kota. Minus: bed overall kurang nyaman. Memesan double bed,mendapat twin yg terasa kurang kokoh. Bantal ada sesikit bau cucian kurang kering. Wifi kurang memuaskan,tetapi cukup. Jika harus membayar di atas $40, banyak pilihan hotel lain utk standar kenyamanannya.

8/10 Bagus

norman, Depok

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yang cocok untuk keluarga, belanja & kuliner
Sangat recommanded untuk liburan bersama keluarga

6/10 Cukup Baik

Yuniati

Bagus
Lumayan enak, dekat dgn pusat kota

6/10 Cukup Baik

Sonya, Jember, Jawa Timur

Disukai: Kebersihan, kenyamanan kamar
Cukup nyaman untuk lokasi pusat kota.
lokasi dekat Pusat Perbelanjaan & Pusat Gadget Surbaya. Kamar cukup bersih. Menu makan pagi cukup variatif. Sayang lokasi parkir outdoor, kolam renang dan gym terpisah (tidak dalam gedung yang sama)

8/10 Bagus

ety irawan, malang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lokasi hotel dekat mall dan balai kota surabaya
Sungguh lokasi yg menakjubkan karena bisa belanja atau kuliner dan saat minggu pagi bisa senam bersama warga di balai kota surabaya .. tidak salah sbg destinasi yg cocok untuk keluarga

8/10 Bagus

Leroy, Sydney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A good hotel with friendly staff.

10/10 Sangat Bagus

ita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
saya dan keluarga sangat menikmati liburan di surabaya plaza hotel. tempatnya dipusat kota dan dekat pertokoan mool ,galaxsi dllnya.saya berharap tahun ini bisa kembali liburan disurabaya ok trim

10/10 Sangat Bagus

Hock Sing

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Bakhtiar

Disukai: Staf & layanan
It was ik
Menginap 1 malam pada bulan Juni 2023

6/10 Cukup Baik

Anthony

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The staff are friendly and helpful. The place is clean but the building needs painting and some repairs.
Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

Ngie Hing

Menginap 2 malam pada bulan Januari 2023

10/10 Sangat Bagus

Robert E

Menginap 5 malam pada bulan April 2022

10/10 Sangat Bagus

Kuwat

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021

10/10 Sangat Bagus

Kuwat

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2021

8/10 Bagus

Kuwat

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Very convenient and friendly staff allowing us the flexibility and freedom to peruse with ease
Menginap 3 malam pada bulan Desember 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Oktober 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and conveniently located next to a mall. Room is spacious too
Menginap 2 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient location. Beside surabaya plaza. Breakfast however not much variety
Menginap 1 malam pada bulan Agustus 2019

6/10 Cukup Baik

daniel

Disukai: Staf & layanan, kenyamanan kamar
Can be improve
Good location pool off for 2 days poor food at restaurant for breakfast ( catering staff have liimited English) rooms need to be refurbished excellent service of front desk
Menginap 3 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Decent stay
I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.
Menginap 5 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍
Menginap 5 malam pada bulan Juli 2019

8/10 Bagus

Aaron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
Property was in a great area across from a mall, rooms were a little older than expected but comfortable, price could be adjusted to reflect dating decor but overall comfortable stay
Menginap 1 malam pada bulan Juli 2019

6/10 Cukup Baik

Jackmond

Disukai: Staf & layanan
The room given was a big room. Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.
Menginap 3 malam pada bulan Juli 2019

6/10 Cukup Baik

Hei Tung

Disukai: Staf & layanan
Book if the price stay low
Was joining a sunrise trip to mount bromo and leaving for Yogyakarta the next day by train. So really just stayed for a short rest at the evening. Location is good - next to mall, close with train station. Condition is not the best but expected given the very low price, also very acceptable for a short stay. One major down side is that some room is facing the lobby, and despite we were staying at the top floor the noise from the lobby is still quite notable. Overall quite ok for our short stay given the price.
Menginap 2 malam pada bulan Juni 2019

6/10 Cukup Baik

Yoana

Menginap 1 malam pada bulan Mei 2019

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
For my 1 night stay, I changed 3 rooms in total. Couldn't find a electric point for charging my laptop and mobile. Housekeeping told me to plug out table lamp and use power point, leaving the room darker (it was already pretty fun). The toilet flush doesn't work very well in the 1st room, also pillows looks old and out of shape (believe me, you won't want to touch it!). Requested for change of pillow and they offer me to change to a better room. 2nd room was not tidied and in total mess (I took picture but i will not post it here). 3rd room is a little better but it was a really a nightmare for me and I will never recommend this hotel to anyone.
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Yuli pada tanggal 20 Mei 2019
We are apologize for your inconvenience during your staying and we will try harder to fix everything feel better for all our guests for the next future. Regarding your complains we were regret not to know it earlier from you. We promise to make it right as soon as possible. Thank you for all your input and if you need more assistance please feel free to chat with us or contact us by phone or email

6/10 Cukup Baik

Satoshi

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
施設が古いがコスパは良い
ホテルの自体が古いので、快適さを求めるなら、他の新しいホテルを探した方が良い。スタッフは親切なスタッフで好感が持てる。昔はとても良いホテルだったと思う。コスパは良い。
Menginap 1 malam pada bulan Desember 2018

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Mene käymään Indonesiassa
Hotelli on peruskorjauksen tarpeessa ja uima-allas oli poissa käytöstä putsauksen takia. Indonesia on ihana maa ja ihmiset ovat ystävällisiä!
Menginap 5 malam pada bulan Desember 2018

10/10 Sangat Bagus

Qomaruddin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2018

10/10 Sangat Bagus

Qomaruddin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Satisfied and recommended
Menginap 1 malam pada bulan Desember 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Nice hotel close to the shopping mall and convention centre
Menginap 3 malam pada bulan November 2018

2/10 Sangat Buruk

Caroline

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Very poor experience
The hotel is in a poor state - although laundered, sheeted were ripped with some holes darned and some not. There were also pen marks on the sheets. Tiles were chipped throughout the property including in the swimming pool. The pool water was quite dirty with leaves and some litter in. The loungers were very old and some were also broken. In the bar, the service was fine if slow but we decided against eating in the property when we saw a large rat next to the bar which is located in the centre of the hotel. There are some restaurants in the shopping centre near the hotel and it is walking distance to the train station.
Menginap 1 malam pada bulan September 2018

10/10 Sangat Bagus

mark

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan November 2018

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible stay
I first stayed at room 710 which perpetually has this grinding noise coming from don't know where. It is sometimes so unbearable that i don't want to stay in the room. At night the wardrobe door cannot close properly and the lights from the wardrobe is so disturbing. The kettle is also so disgusting. Even after boiling a few times there's still something floating on the surface. When I returned to surabaya, i checked in and was given room 410. To my dismay, the room was occupied! I have to go down to the lobby again to request for a change of room. Then i was given room 412. As i was to check out early nx day, i called laundry service to enquire on express service. However it was a pure waste of time! The staff who answered my call told me he will come up and check before letting me know what time the laundry will be ready, but when someone did come up, he told me no express service. What is this?! They could have just told me over the phone right!! Why waste everyone's time!! All in all, i will never recommend this hotel to anyone.
Menginap 2 malam pada bulan Juli 2018

8/10 Bagus

hiroshi

部屋が広い
なにより部屋が広いので助かります。近くにスーパーもあり、便利この上ありません。
Menginap 5 malam pada bulan Juli 2018

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
グランドシティーに近くてロケーションは良い、また価格も良いのですが、チェックインでまずは不備 予約されてないと言われ20分待ち。部屋は大きく良いのですが、全体的に汚い。掃除はしてあるが、多分古いため汚れが目立ってしまう。ソファにも座る気はしなかった。
Menginap 2 malam pada bulan Juli 2018

6/10 Cukup Baik

Suci

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Excellent location and good service, breakfast was ok. Pool was huge but inconveniently separated from the main building .The hotel has seen its better days.
Menginap 1 malam pada bulan Mei 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kenyamanan kamar
Dated Hotel, but Spacious Rooms
Apparently they're called Surabaya Suites because all their rooms are Suites, even the standard ones. The room is spacious so thats pleasing. Location is ok, close to major shopping mall/plaza
Menginap 1 malam pada bulan Desember 2017

8/10 Bagus

andy

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2017

8/10 Bagus

Mohamed Sali

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2017

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
方便的商旅
這是第二來 房間樓層不同裡面空間變小又舊!早餐有進步很多選擇!外食購物方便,日常用品都買的到! 整體來說很方便的旅店適合來旅行或商旅,
Menginap 4 malam pada bulan November 2017