Apartemen di Surrey

"The room and hallways/landing were outdated, dirty and in desperate need of renovation. Mattress was poor - worthy of a skip. It was the worst room I’ve ever stayed in. Supposedly this was a DELUXE double!!! If it wasn’t for the fact we were due at a party in Dorking that evening and didn’t arrive to the hotel until 6.30pm, we would have insisted on either another room or ideally our money back and moved to another hotel."

"Good"

"It was a very quite Sunday but my sister and I really had a lovely relaxing stay"

"Staff were"

"Staff"

"Power cut, unhelpful management. Was given 2 bottles of water - no preparation for the worst of outcomes"

"The lake was my favourite part of this stay. The bed was very comfortable and the linen had a nice fresh smell. The cleaners at this hotel must be some of the best in the UK as the whole place was clearly being well managed. The breakfast although basic was hot. The only thing missing from breakfast was some fruit. I was pleased to find 2 chairs to sit on in the room. The decor was dated and I think removing the pelmets from all curtains would make an instant improvement with no extra...

"Amazing property"

"Nice hotel, but two problems: Signage is useless in the dark. I drove past the entrance twice before asking locals for help finding the entrance. The room was too hot. The windows only had a small section to open, so no breeze could be captured to cool the room - this was not in any heatwave and outside temperature was a pleasant 68 degrees. It's the window design that's the issue and they need replacing with properly opening ones."

"We enjoyed this hotel a lot. It was chosen for its location and we were very happy with it."