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"Lovely "

"Excellent hotel. The staff are especially outstanding, above and beyond helpful and friendly with excellent customer service. The facilities are excellent. The only niggle was the central heating/AC controls didn’t respond in both rooms which i think was due to a central override so that was annoying. "

"Stayed in Double Tree Woking tinattend a family 80 th birthday party. Double standard room booked. Overall room all right. Sofa and small table , large TV in room. Plenty of wardrobe space , kettle cofee maker provided as well as free coffee pods and herbal and ordinary teabags, sugar , milk pods. Also 1 bottle of small water provided daily which saved buying water.Fridge also in room. Large ironing biard and iron also in room which was brilliant. Bathroom utilities provided tisse box , sanitary bags ,plenty of crabtree shower gel, body lotion, shampoo, conditioner. However shower not very easy tinuse and modern and bath a bit narrow but once you got the water flowing do able.Rate of room was okay but breakfast was extra . We had breakfast 1 morning whichbwas a buffet for 12 sterling . There were no pancakes available and Ibasked for these but was told they inly donthem fir children. Which for a hilton chain thought strange but they obliged and cooked me 2 pancakes. The 2 negatives I have is that our phone in room was not working no dial tone and I addressed this the next morning after arrival. But it was never was fixed during our stay . But we were out most of the time fro room except night time. We had to pay for our rental car at 15 sterling per day . Reception offered us delicious choclate cookies on arrival and inaaasked for snacks on departure and was give these and water on our return journey backnto Gatwick airport. Pleasant sitting area in reception. "

"Stayed in a family room, which was perfect for us and our daughter. Great food,excellent staff and very good value for money. "