"The room we were given initially was shocking! Dark, dingy with a terrible smell and a view of a brick wall. The carpet was wet with something and they had clearly used air fresheners to disguise this. No iron, no hairdryer and the wardrobe wouldn't open due the placement of furniture. This room should not have been given to anybody. When we booked in we were initially offered an option to upgrade which we turned down- without having seen the room then when we discovered the state of the room it took 4 trips to reception by either myself and my husband for them to move us. They initially advised that the hotel was full and nothing could be done till the following morning - under duress we were prepared to wait, however when my husband got into the bed and it was damp, this was the final straw! He returned to reception and insisted that a member of staff accompany him back to the room to see for themselves. Chris the night manager did this and having been on his knees to inspect the wet carpet he had to concede that the room was indeed unacceptable! They did manage to find another room (which we never doubted) and this was far superior and clean. The rest of th hotel itself is clean and comfortable and in a good location for the tube station across the road however on reflection we were not too keen on the area itself so we would choose an alternative for our next trip to London. Chris did his best eventually and for that we are grateful but it did take the edge off our stay."
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