Cari Hotel di Surrey Heath

"Room was clean. Hotel tired in places. Staff were excellent and could not be more helpful, especially dealing with my food allergies"

"The room was dirty and badly maintained. There were deep scuff marks on the walls the shower floor was filthy as was the top of the shower. Dirt on the curtains, duvet was torn. Underneath of sink loose and falling off. I have photographs to support this . When I told reception about this they seemed unfazed and just said they would ask housekeeping about it when they came in. We had booked breakfast but decided not to risk it. If the room was obviously dirty and on show what on earth could the...

"The rooms were great but the staff made the stay memorable, so helpful and friendly."

"Super clean and cosy room. It was ready upon arrival and staff was very helpful in explaining the property and pub / restaurant area. Room does not have AC but had a fan and brought another upon request, as well as blackout curtains. (For those traveling from US, not many pubs and older dwellings have AC like we do in the states). We arrived when it was above 30c) We had great food during our stay and were able to enjoy long hikes in the park and super convenient spot to our friends I the area."

"For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training..."

"Very peaceful"

"Lovely stay. Very helpful host."

"Very helpful staff. Excellent breakfast."

"Room was a little tired. Restaurant in the bar area was excellent."

"Lifts not working"